01-29-2016 01:35 PM
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  1. Javier P's Avatar
    Is that what you did? I never had chat heads enabled on my N5 and so I don't believe it was the problem for me. I did try using it with chat heads working a few days ago and the problem was there. The only thing that has worked for me has been to disable the messenger app..which I actually liked a lot, and I do check every day to see if they have updated it. (Messenger app)

    Posted via the Android Central App
    No, I'm just quoting some reports from the forums. This issue is affecting different phones and brands and the only fix that seems to work for all of them is disabling/uninstalling Messenger.
    tippmann15 and tkpc621 like this.
    01-06-2016 10:56 AM
  2. cane929's Avatar
    No, I'm just quoting some reports from the forums. This issue is affecting different phones and brands and the only fix that seems to work for all of them is disabling/uninstalling Messenger.
    Nice, good to know, thanks
    01-06-2016 12:45 PM
  3. drewood31601's Avatar
    No, I'm just quoting some reports from the forums. This issue is affecting different phones and brands and the only fix that seems to work for all of them is disabling/uninstalling Messenger.
    I think you and I are on the same page with this issue. ..

    Posted via the Android Central App
    01-06-2016 01:22 PM
  4. Hamsterstyle1's Avatar
    Okay yall. On phone SEVEN! Setting it up now. This one hasn't come with the most recent AT&T firmware pre-installed. I'm going to try to not load it while using the phone, first barebones setup, then all apps until it comes back (or hopefully not). If it does then all the Chat Heads, Messenger, and Droid Optimizer stuff will have to do. Which is hooey since the damn phone should just work with the features stock in its UI. I also had a thought about a faulty stylis, unlikely, but since this is the first replacement I've had with a new one, I can control for that as well. I'll report back in 2 days or first glitch. Wish me luck.
    01-08-2016 05:20 PM
  5. cane929's Avatar
    Good luck
    Hamsterstyle1 likes this.
    01-08-2016 08:48 PM
  6. Jerry Hildenbrand's Avatar
    I didn't know that this was widespread. I guess for once I got lucky. Sorry you guys have these problems.

    Posted via the Android Central App
    From what I am reading on different forums, the problem does not appear to be widespread.
    I think it was a certain batch of phones. My wife went through several to find one without a dead spot in the upper left of the touchscreen. (T-Mobile). There was also some weirdness going on with the display right at the very corner of several of the affected phones. Bad glue maybe?

    The one she has now has zero issues.
    01-08-2016 08:53 PM
  7. Hamsterstyle1's Avatar
    Unfortunately, the update had no option to delay, ergo unavoidable. On the bright side, so far no problems. BUT on the DIM side this new phone definitely has a screen that is about 7% Darker, even at full capacity with no auto brightness. WTF! Cant I just have a normal phone?? OR is this a normal phone, and the other phone screens washed out. Either way, I did a blind control test with my Wife to point out the brighter phone and she picked the old one hands down. Is this nothing? Or perhaps symptomatic of a coming screen failure. I guess it doesn't matter too much. I have a Warranty till October this year and can keep sending back phones willy nilly till I get one that works properly, provided I don't invalidate the Warranty. But besides the Dimmer screen, so far not Glitches. I will keep y'all posted.
    -Cheers,
    01-09-2016 02:51 AM
  8. Kelly Kearns's Avatar
    Unfortunately, the update had no option to delay, ergo unavoidable. On the bright side, so far no problems. BUT on the DIM side this new phone definitely has a screen that is about 7% Darker, even at full capacity with no auto brightness. WTF! Cant I just have a normal phone?? OR is this a normal phone, and the other phone screens washed out. Either way, I did a blind control test with my Wife to point out the brighter phone and she picked the old one hands down. Is this nothing? Or perhaps symptomatic of a coming screen failure. I guess it doesn't matter too much. I have a Warranty till October this year and can keep sending back phones willy nilly till I get one that works properly, provided I don't invalidate the Warranty. But besides the Dimmer screen, so far not Glitches. I will keep y'all posted.
    -Cheers,
    You have no auto brightness? Are you sure it isn't in easy mode?
    01-09-2016 11:13 AM
  9. L0n3N1nja's Avatar
    Disabled chat heads, problem returned a few hours later. Uninstalled Facebook messenger and the problem hasn't occurred since.

    Posted via the Android Central App
    tkpc621 likes this.
    01-09-2016 11:46 AM
  10. KenyaGraham's Avatar
    I'm on my second phone. The first phone didn't have any problems (swapped sure to the stylus detection broken from putting stylus the wrong way).

    I run Nova launcher, always have. Chat heads have always been disabled on Facebook Messenger. Problem happens a few times a day randomly. The problem will persist on the upper left part of the screen whether in portrait or landscape. I'm on T-Mobile.

    Work around:
    First try closing all apps via Recent Apps button. If that doesn't fix it, clear RAM via the Samsung Smart Manager
    01-09-2016 01:50 PM
  11. Roguefoxx's Avatar
    I experienced this for the first time last night. I've had the phone for a few months now. Running nova launcher. Restarted the phone and it worked just fine again. I did set up messenger just recently, but uninstalled after reading comments about it related to this problem. Haven't had the issue pop up again yet.
    01-09-2016 02:01 PM
  12. Hamsterstyle1's Avatar
    You have no auto brightness? Are you sure it isn't in easy mode?
    I meant it's 7% dimmer with brightness fully cranked without auto brightness enabled.
    Kelly Kearns likes this.
    01-09-2016 04:16 PM
  13. Hamsterstyle1's Avatar
    Well it's been 24 hours. Fully updated with all apps I used and not a one glitch. Tomorrow I'll load my music on it and see what hapoens. It may just be you have to keep getting a replacement till you get one that works. I'll report back in 2 days or a glitch, whichever happens first.
    01-09-2016 10:27 PM
  14. Hamsterstyle1's Avatar
    Well it's been 24 hours. Fully updated with all apps I used and not a one glitch. Tomorrow I'll load my music on it and see what hapoens. It may just be you have to keep getting a replacement till you get one that works. I'll report back in 2 days or a glitch, whichever happens first.
    Never****ingmind, just happened again. Good thing I haven't returned the phone with the brighter screen. Facebook Messenger seems to have been the one that initiated its but since it's first appearance, it has returned multiple times. If I were someone looking for a new phone, I would avoid the Galaxy Note 5
    01-10-2016 05:56 PM
  15. jlilnc14's Avatar
    I read somewhere that android pay and Samsung pay conflicts with each other. So I disabled android pay and my left corner works now.

    Posted via the Android Central App
    01-10-2016 08:20 PM
  16. Hamsterstyle1's Avatar
    ATTENTION EVERYONE!! THIS PROBLEM HAS BEEN RECOGNIZED AND IS BEING FIXED IN NEXT PATCH. Only Samsung told me so though. AT&T seems clueless to this, also when they will release the next update/ Which is unfortunate because that is my carrier. But the Problem was officially recognized some time last week and will make next patch.
    jlilnc14 likes this.
    01-10-2016 08:46 PM
  17. jsbcarman's Avatar
    Same problem on mine today, started out of nowhere, read that I should delete Facebook messenger, did that and its been prefect since.

    Posted via the Android Central App
    01-14-2016 07:39 PM
  18. Hamsterstyle1's Avatar
    Same problem on mine today, started out of nowhere, read that I should delete Facebook messenger, did that and its been prefect since.

    Posted via the Android Central App
    Same here boss, but it came back for me. The samsung rep who told me that it is a knkwn issue now and being addressed also said youtube can instigate it. The droid optimizer stop background all thing does remedy it every time, which helps when you don't have the time to reboot the phone. I would see if keeping fb off fixes it permanently, but iff not I would download the optimizer app and just use the apps you want.
    jlilnc14 likes this.
    01-14-2016 07:44 PM
  19. clownin72's Avatar
    I'm with everyone else here as fb messenger is the culprit. Deleted it and been perfect since. Would be nice if they get it fixed soon but I'm good with not having it also lol
    01-15-2016 11:09 AM
  20. Drummerboy1975's Avatar
    Mine not only has a dead spot in the upper left but, in the lower right as well. I disabled Messenger, which I use a lot, and it fixed it.
    01-18-2016 08:29 PM
  21. Philipmom's Avatar
    Nm. Just noticed the same suggestion in a previous post

    Posted via the Android Central App
    01-18-2016 09:32 PM
  22. Carl Burgin's Avatar
    My phone too became unresponsive at the upper left corner. And yup, it was after all the updates. I did a hard reset and reinstalled everything one by one. It would still happen occasionally but not as much here lately, but just in case I'm doing what you did and I am disabling the samsung pay as I too believe it is an app issue somewhere.
    01-19-2016 04:37 AM
  23. Paige623's Avatar
    Hamsterstyle1, you said that Samsung is working on this issue. In order to get it fixed, will they send out an update? Or will we have to get a completely new device?
    01-19-2016 12:14 PM
  24. Ivan Car's Avatar
    Same here boss, but it came back for me. The samsung rep who told me that it is a knkwn issue now and being addressed also said youtube can instigate it. The droid optimizer stop background all thing does remedy it every time, which helps when you don't have the time to reboot the phone. I would see if keeping fb off fixes it permanently, but iff not I would download the optimizer app and just use the apps you want.
    So glad to know I'm not the only one with the problem. I was going insane as I've already been through 2 ATT Note 5 due to Bluetooth issue. Now the new one I got has excellent Bluetooth but issue with the top left corner. Hope this patch comes out.soon
    01-19-2016 08:30 PM
  25. clownin72's Avatar
    Has anyone noticed if the new messenger update fixed this?
    01-28-2016 12:53 PM
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