1. sarah odoherty's Avatar
    Help, i have a Samsung Note 9 SM-N960 which appears to be stuck on start up screen. I put my device on charge and when i went to use it the screen was unresponsive tried a range of different cables and charger hubs to which my device constantly vibrated while plugged in. i am unable to rest the device using the power and volume keys nor can i enter download mode using bixy, power and volume keys, i have also tried this via laptop USB.
    Now when i plug any charger into the device it immediately flashes up the start up screen goes black then repeats. i have tried the reset and download mode steps during this loop to no avail. Any suggestions?
    09-21-2021 10:08 AM
  2. mustang7757's Avatar
    Hi , welcome to AC!

    When you say start up screen , you mean on Samsung logo?
    09-21-2021 10:28 AM
  3. sarah odoherty's Avatar
    hi, thanks. Yes the initial screen with the samsung logo and device model name etc Note 9 then it goes black and repeats the same screen on a loop.
    mustang7757 likes this.
    09-21-2021 10:45 AM
  4. mustang7757's Avatar
    hi, thanks. Yes the initial screen with the samsung logo and device model name etc Note 9 then it goes black and repeats the same screen on a loop.
    You try volume down /bixby/power buttons same time to get download mode ? Your phone is soft bricked
    09-21-2021 10:47 AM
  5. sarah odoherty's Avatar
    yes tried that nothing, tried also with laptop USB still nothing
    09-21-2021 10:52 AM
  6. mustang7757's Avatar
    yes tried that nothing, tried also with laptop USB still nothing
    Can you try holding the power button for 30 seconds then if it powers off try the download mode steps after turnig on
    09-21-2021 11:09 AM
  7. B. Diddy's Avatar
    Welcome to Android Central! I moved this from the Galaxy Note forum (for the original 1st gen Note) to the Note9 forum.

    The battery might have also failed. After plugging the phone in, if pressing and holding Power for 30 seconds doesn't force a shutdown, then try pressing and holding Power and Vol Down for 30 seconds.

    If you're able to force a shutdown, let the phone charge on a wall outlet undisturbed for at least 6 hours. Then try powering on again (or try booting into Recovery Mode: https://www.t-mobile.com/support/dev...g-galaxy-note9).
    09-21-2021 11:16 AM
  8. sarah odoherty's Avatar
    All keys appear to be ineffective and it only goes into start up screen loop when a charger is plugged in, still no use of any keys though tried holding power for over 30 seconds nothing happens. When i remove from charge its black screen no response.
    09-21-2021 11:28 AM
  9. sarah odoherty's Avatar
    unable to turn phone on or off just a start up loop when on charge
    09-21-2021 11:29 AM
  10. B. Diddy's Avatar
    That's sounding more and more like a dead battery. Did you already try forcing a shutoff by pressing Power AND Vol Down for 30 seconds when it's bootlooping?
    09-21-2021 11:41 AM
  11. mustang7757's Avatar
    You should take it in to authorize Samsung repair center , maybe they can help reflash the firmware
    Ubreakifix is one and another is Samsung experience store , you want go to more trustworthy place like those
    09-21-2021 11:41 AM
  12. sarah odoherty's Avatar
    yes tried that to no avail, i have ordered a wireless charger to see if that will charge it without the bootloop screen not sure though, but probably need to take it to a repair shop.
    09-21-2021 11:46 AM
  13. mustang7757's Avatar
    yes tried that to no avail, i have ordered a wireless charger to see if that will charge it without the bootloop screen not sure though, but probably need to take it to a repair shop.
    Bootloop is soft brick , so that needs to be flashed like i mentioned to those 2 repair centers
    09-21-2021 11:47 AM
  14. sarah odoherty's Avatar
    Thank you for your help
    mustang7757 likes this.
    09-21-2021 12:15 PM
  15. mustang7757's Avatar
    Thank you for your help
    Your welcome, please keep us updated.
    09-21-2021 12:17 PM

Similar Threads

  1. Why does my phone not pick up audio?
    By Android Central Question in forum Ask a Question
    Replies: 21
    Last Post: 09-22-2021, 02:39 AM
  2. Replies: 1
    Last Post: 09-21-2021, 11:08 AM
  3. Changing email notification sound on Pixel 3
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 09-21-2021, 09:37 AM
  4. Stuck in a no comand screen
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 09-21-2021, 09:07 AM
  5. Nova launcher - Swipe up to search apps?
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 09-20-2021, 09:34 PM
LINK TO POST COPIED TO CLIPBOARD