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04-11-2019 09:00 AM
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  1. coreyoli's Avatar
    Hey all loving my s10 but having a weird issue with the Google assistant which I use a lot... It seems to be fine if the phone is already unlocked. If the phone is locked I say "okay google" it unlocks I ask my question and before Google responds the phone locks and I have to unlock it to see the response...

    Hope my rambling makes sense... Anyone else see the before...?

    Thanks,

    -Corey
    04-06-2019 09:48 AM
  2. VidJunky's Avatar
    Initially I thought with the way you described how you were doing this it was an issue of you waiting until the device appeared to be open before asking the question. In this scenario you say "Ok Google"... wait for the screen to light and the assistant to appear, then ask your question. I was going to recommend that you try this scenario instead, say "Ok Google, then proceed to ask your question without pause or hesitation." However when I tried it both ways I had no issues with the screen timing out on either attempt. In fact it stayed on for what seemed a very long time after it had answered my question... So then I thought perhaps it was a screen timeout issue. I turned my screen timeout down to 15 sec., the lowest it can go, and replayed both scenarios and again no issue. Are you asking really long questions? Stammering or stumbling while you speak? I can not reproduce your experience, perhaps there is some detail you can think of that you are leaving out.
    04-06-2019 08:32 PM
  3. mustang7757's Avatar
    Hey all loving my s10 but having a weird issue with the Google assistant which I use a lot... It seems to be fine if the phone is already unlocked. If the phone is locked I say "okay google" it unlocks I ask my question and before Google responds the phone locks and I have to unlock it to see the response...

    Hope my rambling makes sense... Anyone else see the before...?

    Thanks,

    -Corey
    Do you have this setup on your Google assistant? Locke screen personal results
    Attached Thumbnails Phone locking before Google assistant responds...-2192.jpg  
    04-06-2019 08:47 PM
  4. Mike Dee's Avatar
    Do you have this setup on your Google assistant? Locke screen personal results
    That's what I'm thinking
    04-06-2019 09:04 PM
  5. mustang7757's Avatar
    That's what I'm thinking
    Sometimes I wonder if we twins )

    Edit: No for real its the only thing I can think of.
    04-06-2019 09:07 PM
  6. Mike Dee's Avatar
    Sometimes I wonder if we twins )
    Oh God no!
    Attached Thumbnails Phone locking before Google assistant responds...-1024.jpg  
    mustang7757 likes this.
    04-06-2019 09:10 PM
  7. mustang7757's Avatar
    Oh God no!
    Lmfaoo👍😂😂
    04-06-2019 09:11 PM
  8. coreyoli's Avatar
    Initially I thought with the way you described how you were doing this it was an issue of you waiting until the device appeared to be open before asking the question. In this scenario you say "Ok Google"... wait for the screen to light and the assistant to appear, then ask your question. I was going to recommend that you try this scenario instead, say "Ok Google, then proceed to ask your question without pause or hesitation." However when I tried it both ways I had no issues with the screen timing out on either attempt. In fact it stayed on for what seemed a very long time after it had answered my question... So then I thought perhaps it was a screen timeout issue. I turned my screen timeout down to 15 sec., the lowest it can go, and replayed both scenarios and again no issue. Are you asking really long questions? Stammering or stumbling while you speak? I can not reproduce your experience, perhaps there is some detail you can think of that you are leaving out.
    Nope just say ok Google then "what's the temperature outside" for example...

    I've tried shorter ones too and when I unlock the phone the results are displayed...
    04-06-2019 09:44 PM
  9. coreyoli's Avatar
    Do you have this setup on your Google assistant? Locke screen personal results
    For some reason the image isn't loading, I'll check my settings for anything I may have missed though...
    04-06-2019 09:45 PM
  10. mustang7757's Avatar
    For some reason the image isn't loading, I'll check my settings for anything I may have missed though...
    Ok ..
    04-06-2019 09:47 PM
  11. coreyoli's Avatar
    Went through all my settings and nothing is standing out... lock screen is not listed under personal results...

    Completely at a loss lol...
    04-06-2019 09:51 PM
  12. mustang7757's Avatar
    Went through all my settings and nothing is standing out... lock screen is not listed under personal results...

    Completely at a loss lol...
    Can you get to Google assistant settings like my picture?
    04-06-2019 09:53 PM
  13. coreyoli's Avatar
    Yup, I have both of those options selected...
    04-06-2019 09:58 PM
  14. mustang7757's Avatar
    Yup, I have both of those options selected...[IMG=360x760]https://uploads.tapatalk-cdn.com/20190407/40247a474f2ec2c5a7f3ab535af607c6.jpg[/url]
    It's very limited what you can do for security of your data .
    04-06-2019 10:24 PM
  15. coreyoli's Avatar
    It's very limited what you can do for security of your data .
    Agreed, but I dont keep a lot of sensitive data on my phone... I need to fix this issue though because I'm having a hard time making phone calls, etc. while driving as it locks when I tell it to call someone and doesn't call them lol...
    04-06-2019 10:27 PM
  16. mustang7757's Avatar
    Agreed, but I dont keep a lot of sensitive data on my phone... I need to fix this issue though because I'm having a hard time making phone calls, etc. while driving as it locks when I tell it to call someone and doesn't call them lol...
    I would suggest trying smart lock and be able keep phone unlocked while in car with bluetooth or on body detection at home .
    04-06-2019 10:38 PM
  17. coreyoli's Avatar
    I would suggest trying smart lock and be able keep phone unlocked while in car with bluetooth or on body detection at home .
    Here's the weird part... I have smart lock enabled and it's almost never "locked" just on aod... When this happens i don't need to unlock just swipe up... Friggin weird right! Lol
    mustang7757 likes this.
    04-06-2019 10:40 PM
  18. mustang7757's Avatar
    Here's the weird part... I have smart lock enabled and it's almost never "locked" just on aod... When this happens i don't need to unlock just swipe up... Friggin weird right! Lol
    This is weird lol
    If I can think of anything else I'll post here, Now you have me thinking lol.
    04-06-2019 10:42 PM
  19. coreyoli's Avatar
    This is weird lol
    If I can think of anything else I'll post here, Now you have me thinking lol.
    Yeah this is a new one to me... Thanks nan I appreciate it...
    mustang7757 likes this.
    04-06-2019 10:45 PM
  20. VidJunky's Avatar
    Have you tried with smartlock off? I don't use that and don't have anything at hand that I could use to test whether that combination causes issues but since you mentioned it and you mentioned that the phone isn't actually locked when the screen goes to sleep I'm wondering if the two may be related??? Again related to your smartlock, are you actually talking to the device or are you talking to a Bluetooth device when this happens that just channels through your device?
    04-06-2019 11:30 PM
  21. coreyoli's Avatar
    Have you tried with smartlock off? I don't use that and don't have anything at hand that I could use to test whether that combination causes issues but since you mentioned it and you mentioned that the phone isn't actually locked when the screen goes to sleep I'm wondering if the two may be related??? Again related to your smartlock, are you actually talking to the device or are you talking to a Bluetooth device when this happens that just channels through your device?
    Pretty sure smart lock has to be enabled for voice to unlock the phone.. I'm going to play with it a bit at work today maybe factory reset and see if that fixes it...
    04-07-2019 09:51 AM
  22. VidJunky's Avatar
    Pretty sure smart lock has to be enabled for voice to unlock the phone.. I'm going to play with it a bit at work today maybe factory reset and see if that fixes it...
    Yeah all the tests I did in the beginning of this thread were with the screen off, phone locked and without smart Lock enabled. It opened and responded just fine. Which is why I was wondering if turning it off would help you. Meanwhile factory resetting is pretty extreme but if you've weighed all your options And you feel that's what you need to do. Just post back so if anyone else finds this thread with the same question they'll have some direction.
    04-07-2019 10:16 AM
  23. coreyoli's Avatar
    Yeah all the tests I did in the beginning of this thread were with the screen off, phone locked and without smart Lock enabled. It opened and responded just fine. Which is why I was wondering if turning it off would help you. Meanwhile factory resetting is pretty extreme but if you've weighed all your options And you feel that's what you need to do. Just post back so if anyone else finds this thread with the same question they'll have some direction.
    How does one disable smart lock? In my settings there is no like master off switch, should I just go in and remove all the items set to smart lock?
    04-07-2019 11:54 AM
  24. coreyoli's Avatar
    Okay guys, not sure I'm doing a great job of explaining it, so here's a video:

    04-07-2019 01:22 PM
  25. rolexreviews's Avatar
    wow so I use to have this exact problem on my S8 (screen off > say ok Google > screen lights up > ask question)

    the screen would simply die out and sometimes it would say the results while the screen timed out and sometimes it wouldn't (would cut off whatever the assistant was saying)

    I never thought that was actually a problem to be honest I shut off voice to activate because I used bxActions to remap the button anyways

    now I just tried with my s10e and it not only shows the results but it shows a lock at the top! what!?!?! I've never seen this before ahaha

    I know this isn't much help but what I'm saying here is you're not alone. I definitely 100% had this kinda problem with my S8, my s10e is working fine tho without me doing anything to it so I have no idea what the deal is.

    (could this be like the missing beep sound you sometimes have and dont have? I did something which I thought was crazy and wouldn't work to get the beep back on my s10e I installed Nova Launcher and allowed it her permssion somewhere in settings and the beep came back which makes 0 sense to me but it works and I don't even use Nova Launcher it just sits in my phone)
    04-07-2019 03:21 PM
39 12

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