A software update just took place on my S10, now it is asking for a password.

[Octavious Fignewton]

Re: Galaxy s10 wants a password after update

Have you tried safe mode , how the article mention?

Safe Mode won't work. I can get to the icon but tapping/holding doesn't actually reboot the phone. It just times out until I'm back at the lock screen.

 

[mustang7757]

Re: Galaxy s10 wants a password after update

Safe Mode won't work. I can get to the icon but tapping/holding doesn't actually reboot the phone. It just times out until I'm back at the lock screen.

Can you get to recovery?

 

[methodman89]

Re: Galaxy s10 wants a password after update

I've tried my current Google password, my current Samsung password, and the other 3 passwords I've used since I bought the phone in March. It's not that.

I can boot into recovery mode and download mode, but I lack the kung fu to do anything with that. I'm down to my last password attempt before a hard reset, so I guess I lose my data to the Gods of QA Imbeciles.

Did you have your Samsung account doing routine backups? Google backups?
I wonder if you'll still need a password after you reset.
Posters who state they never used a password id like to know how the phone was being used as to never be required.

 

[Octavious Fignewton]

Re: Galaxy s10 wants a password after update

Did you have your Samsung account doing routine backups? Google backups?
I wonder if you'll still need a password after you reset.
Posters who state they never used a password id like to know how the phone was being used as to never be required.

I've been using a PIN since day one.

I can boot to recovery/download.

 

[Mooncatt]

I did try "default_password". It didn't work. Any other suggestions that are perhaps less snarky and more useful?

If you read my comment initially suggesting that, you'd see that there was no snark at all and that there was a very legit reason for trying it.

 

[mustang7757]

Re: Galaxy s10 wants a password after update

I've been using a PIN since day one.

I can boot to recovery/download.

If you can into recovery perform factory reset

 

[Octavious Fignewton]

If you read my comment initially suggesting that, you'd see that there was no snark at all and that there was a very legit reason for trying it.

Yeah that's on me. I'm incensed that I'm going to lose data because of yet another shoddy OS update and I lost my patience. I do apologize.

 

[Mooncatt]

Yeah that's on me. I'm incensed that I'm going to lose data because of yet another shoddy OS update and I lost my patience. I do apologize.

No worries. I've been burned by enough OS updates that I now block them if at all possible.

 

[Rukbat]

Yeah that's on me. I'm incensed that I'm going to lose data because of yet another shoddy OS update and I lost my patience. I do apologize.

You wouldn't if you kept the phone backed up. Imagine if Google said "Sorry, all your data is gone because one of our hard drives went".

If everything is backed up, do a factory reset, get into the phone and restore everything.

You can't keep Samsung from sending out defective updates, but you can keep from losing important data.

 

[mustang7757]

You wouldn't if you kept the phone backed up. Imagine if Google said "Sorry, all your data is gone because one of our hard drives went".

If everything is backed up, do a factory reset, get into the phone and restore everything.

You can't keep Samsung from sending out defective updates, but you can keep from losing important data.

I agree

 

[Kevinwr450]

It's possible , but no one came forward to try to work with us , just my Samsung did this and there gone .

I had to ship my phone back to Samsung to get it unlocked! Nothing would work on the phone not even a reset was still asking for password. Customer service is totally useless

 

[mustang7757]

I had to ship my phone back to Samsung to get it unlocked! Nothing would work on the phone not even a reset was still asking for password. Customer service is totally useless

Sorry to hear that , this is a first that something like this happened , hope Samsung straighten this out.

 

[mustang7757]

All of a sudden, I am glad that I held off purchasing the S10+. Holding my S9+ for a bit longer.

Alas, I digress...

This was something of a glitch in the software, could of happened any phone , hopefully Samsung cleans this up fast .

 

[B. Diddy]

If this does turn out to be a glitch with the Samsung update, it'll just make me do an atomic facepalm. Another buggy update in a long line of them from Samsung.:-\

BTW, this problem is not unheard of. I remember not too long ago that a system update to the Blu Life One X locked users out of their phones, asking for a nonexistent (or different) password.

 

[Mooncatt]

Another buggy update in a long line of them from Samsung.:-\

Every update is better than the next?

 

[B. Diddy]

Every update is better than the next?

Depends on what your definition of "better" is.

 

[B. Diddy]

I'm going to move this thread to the S10 forum, since it seems to be an important topic for that specific area.

 

[mustang7757]

I'm going to move this thread to the S10 forum, since it seems to be an important topic for that specific area.

I agree

 

[donm527]

So this is the official solution from Samsung board??

https://us.community.samsung.com/t5/Galaxy-S10/Phone-locked-after-last-update/m-p/730690

Select the Factory data reset option>Press power to select>Press power to confirm.

If this does turn out to be a glitch with the Samsung update, it'll just make me do an atomic facepalm. Another buggy update in a long line of them from Samsung.:-\

BTW, this problem is not unheard of. I remember not too long ago that a system update to the Blu Life One X locked users out of their phones, asking for a nonexistent (or different) password.

 

[B. Diddy]

So this is the official solution from Samsung board??

https://us.community.samsung.com/t5/Galaxy-S10/Phone-locked-after-last-update/m-p/730690

Select the Factory data reset option>Press power to select>Press power to confirm.

Ouch.