Screen keeps shutting off during calls

[jc0187]

So yesterday out of the blue my screen shut off the moment I tap the call icon. Screen blacks out but I can see some of the notifications on the top but couldnt interact with them. I had to keep hitting the home button and it will sometimes take me to the lock screen. Im waiting for my replacement s4 being sent to me, so just finding new issues with this device. Tmobile claims theres never been a report of this issue. I checked the sensor area and its clear and clean. Just curious if anyone else have had this issue?

 

[Golfdriver97]

At first when I read your post, I was thinking an automatic screen darken feature, that would help prevent against unwanted hangups, but still allowing to see the screen. But as I read on, I realized this was not the case, and it does seem to be an issue with the OS.

 

[jc0187]

Yes, and I wasnt able to reproduce the issue. It happened probably 7 or 8 times in a row, but then seemed to clear up. Just curious if anybody else had this issue? I think the software is wonky on this thing because my 4g lte wont go to 4g when the lte signal fades and it sticks on the lte not allowing me to send texts or calls and it would say to connect to a wifi network or go back into a service area. Lol. I made a separate thread about that one though.

 

[Golfdriver97]

Try clearing cache in recovery?

Sent from a SlimROM S3.

 

[Edible Walrus]

Yes, and I wasnt able to reproduce the issue. It happened probably 7 or 8 times in a row, but then seemed to clear up. Just curious if anybody else had this issue? I think the software is wonky on this thing because my 4g lte wont go to 4g when the lte signal fades and it sticks on the lte not allowing me to send texts or calls and it would say to connect to a wifi network or go back into a service area. Lol. I made a separate thread about that one though.

How do you access 4G. I don't see an option for it or 3G. It just picks HSPA+ all the time or GPRS. Don't even know if my carrier offers 4G

 

[jc0187]

How do you access 4G. I don't see an option for it or 3G. It just picks HSPA+ all the time or GPRS. Don't even know if my carrier offers 4G

You may be in an area that doesnt have 4g coverage. HSPA is close to 4g but not as fast. From my understanding, its a tick below.

 

[jc0187]

Try clearing cache in recovery?

Sent from a SlimROM S3.

I havnt tried that. It seems to be a one time occurrence.