I have a notification for a Security policy update. I click / select to update and have two options cancel or confirm. I select confirm and it says connecting to server but it fails with error message "update failed due to network issues".
Can any one help?
Thanks:'(
Update 26/9 - just got this email from Samsung...... not very helpful but they do say they are looking into it.....
"Thank you for contacting Samsung Customer Support.
I apologise that you have been unable to apply the recent security update on your Samsung Galaxy S 4, I understand this must be frustrating as this should be a simple process.
Please be advised that our engineers are currently investigating the issue you have described. If they find it to be a genuine fault then a firmware update to fix the issue will be rolled out as soon as possible. Due to the nature of our investigations we are unable to advise on a timescale for any possible update.
Please note we would advise against attempting any manual fixes at this time, especially when dealing with system files, as some users may cause further problems by doing so.
If you require any further assistance, please contact Samsung again and we will be more than happy to help.
Our Customer Support Team love feedback! Share your thoughts on this response by completing the survey at the bottom of this page. "
Can any one help?
Thanks:'(
Update 26/9 - just got this email from Samsung...... not very helpful but they do say they are looking into it.....
"Thank you for contacting Samsung Customer Support.
I apologise that you have been unable to apply the recent security update on your Samsung Galaxy S 4, I understand this must be frustrating as this should be a simple process.
Please be advised that our engineers are currently investigating the issue you have described. If they find it to be a genuine fault then a firmware update to fix the issue will be rolled out as soon as possible. Due to the nature of our investigations we are unable to advise on a timescale for any possible update.
Please note we would advise against attempting any manual fixes at this time, especially when dealing with system files, as some users may cause further problems by doing so.
If you require any further assistance, please contact Samsung again and we will be more than happy to help.
Our Customer Support Team love feedback! Share your thoughts on this response by completing the survey at the bottom of this page. "
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