Galaxy S4 - Images and videos in gallery are broken.

[Robin Jacob]

Using Transcend 32GB SD card in my Galaxy S4. I had done a factory reset a few days back. Since then all my images in the gallery appear black with a small droid and lightning bolt on the top. Also, my videos just show blank. The file explorer shows all the files but none of them open.

I tried using the SD card in my laptop. All the files are being displayed but not of them open. I have tried multiple recovery software to restore the images and videos but no success. Please any assistance would be great as I have 2000+ family vacation images and videos which I do not want to lose.

 

[anon(10614692)]

It doesn't sound promising. SD cards can fail. You have done most things but I would try using windows to see if the file system can be repaired. Pop the disc in the card reader and right click the drive icon for the card in Windows explorer, open properties, click tools then hit the check button and leave it do its thing

 

[mustang7757]

[Merged duplicates]

 

[B. Diddy]

Welcome to Android Central! Did you do the factory reset while the card was still inserted? Although SD cards are not supposed to be affected by a factory reset, we've certainly seen posts about apparent data corruption on the card after the factory reset.

 

[Robin Jacob]

@galatic Zoo - I tried that already but no go...

 

[Robin Jacob]

@B Diddy - The SD card was out when I did the factory reset. I have tried a lot of software but I have had no luck so far. I do not mind to buy software if it can really help. Any other options please advice.

 

[B. Diddy]

Did you already try using your PC's chkdsk option and letting it try to fix any errors on the card? Keep in mind that this might lead to some of the photos becoming irretrievable, but it might also allow others to be fixed.

 

[Robin Jacob]

Yes. I already tried that and there was no errors detected but the photos and videos still the same.

 

[B. Diddy]

Try PhotoRec if you haven't already: https://www.cgsecurity.org/wiki/PhotoRec

 

[Robin Jacob]

Tried already but no go...


This is how my screen looks.

 

[B. Diddy]

I'm afraid I don't know of anything else to offer. Hopefully you can find some other method of recovery!:'(

 

[mustang7757]

I'm afraid I don't know of anything else to offer. Hopefully you can find some other method of recovery!:'(

Looks like they are locked?

 

[B. Diddy]

I think they're broken/corrupt.

 

[mustang7757]

Strong possibility

 

[Robin Jacob]

Thank you for your thoughts...if I do come across any solution will post it out here...

 

[Robin Jacob]

The pictures that I am taking now are readable its only the old ones that are showing broken...

 

[B. Diddy]

Since it's possible the card got corrupted, I'd consider getting a new card (or at least reformatting this one).

 

[Robin Jacob]

@ B.Diddy - I don't think the card is corrupted. When I take new pictures they are readable in the gallery and PC. It's only the pictures and videos taken before 15 March that is not being displayed. So it is some problem with the photos and not the card i believe.

 

[mustang7757]

Try going into settings >Apps>gallery tap 3 dots upper right corner and uninstall update see if that works.

 

[Robin Jacob]

@mustang7757 - Tried Settings>Application Manager>All>Gallery...Do not have the 3 dots option or the option to uninstall update...any other workaround to this?