My husband is traveling on business, and his S6 has been acting odd. Apparently starting this morning the phone wouldn't even boot properly; it would freeze at the Verizon splash screen, and it did fully boot once or twice but it wouldn't let him enter his access PIN.
He has talked to Verizon, which admitted he is SOL and that this is an out of warranty refurb phone (it replaced another S6 via insurance), and the insurer won't do anything since he's had this particular handset for under a year (even though we've paid in the insurance). Since I'm not there with him I am not sure if the multi-key reset options are doable.
Does anyone here have any idea what is going on, or what can be done to fix it? We're at the point where he's going to try and find a Verizon store tonight to get a damned new phone.
We both have Samsungs, and when they work they are great phones, but then they do screwy crap like this...
He has talked to Verizon, which admitted he is SOL and that this is an out of warranty refurb phone (it replaced another S6 via insurance), and the insurer won't do anything since he's had this particular handset for under a year (even though we've paid in the insurance). Since I'm not there with him I am not sure if the multi-key reset options are doable.
Does anyone here have any idea what is going on, or what can be done to fix it? We're at the point where he's going to try and find a Verizon store tonight to get a damned new phone.
We both have Samsungs, and when they work they are great phones, but then they do screwy crap like this...