OMG people be patient. IT'S A PHONE and one that technically hasn't even been released yet...like this thread is the definition of first world problems, and I absolutely hate that saying. Bragging over giving a CSR a bad review? Really? It's not like they have some secret information that they aren't telling you over spite, they can just say what they have been told to say. Obviously they are told the S7 will ship on the 11th, if they don't want to break the rules and possibly get yelled at that is what they will tell you. Maybe I just have more empathy for them since I have worked in retail quite a bit and my wife is currently a CSR at a local power company...getting yelled at all day gets old and 99% of the time the person yelling at you has no idea what is really going on, no wonder they would be skeptical of what anyone says.
/rant
I didn't yell or make a stir the entire time I was on the phone with her. I mentioned posts here with legitimate tracking numbers and that mine said shipped but nothing else and she told me repeatedly that I was misinformed. That everyone who was getting shipped a phone was misinformed. All I asked for when I called was a tracking number. How exactly was I misinformed?
I am all for people whose job is customer service. My dad has worked 8 years in customer service for Bank of America and I hate seeing him get abused by ticked off customers. I never broke into ticked off until she closed our conversation by telling me I was misinformed and lying. I've never treated their customer service representatives badly even when they treated me badly until I was offered to review the service I received. It was crappy service. If AC allowed me to post stronger words I would.
The manager reviewed the phone call and agreed. I'm not a deviant, I'm not self entitled and I'm not suffering from first world problems. I'm suffering from someone that had an extremely poor attitude and lashed out with backhanded comments over a simple question, and a comment made about tracking numbers on Android Central.
Posted from the 6P of Aluminum Doom