1. icellphones32's Avatar
    I paid in full from bestbuy.com on the first preorder day, money came out and got confirmation email. Today I see all the money back in my account.....no cancelation email. Do I still have it preordered or what's the deal?
    02-29-2016 09:56 PM
  2. SteveISU's Avatar
    They may have charged the card and reversed the charge to make sure the payment on file has the ability to cover the cost.
    02-29-2016 10:08 PM
  3. Joe the Insider's Avatar
    Money never came out. That was a temporary hold. This is normal for most retail places and preorders.
    jumper809 likes this.
    02-29-2016 10:08 PM
  4. TMavC5's Avatar
    I paid in full from bestbuy.com on the first preorder day, money came out and got confirmation email. Today I see all the money back in my account.....no cancelation email. Do I still have it preordered or what's the deal?
    I would double check with the bank to be sure.
    02-29-2016 11:03 PM
  5. tshirttan408's Avatar
    I paid in full from bestbuy.com on the first preorder day, money came out and got confirmation email. Today I see all the money back in my account.....no cancelation email. Do I still have it preordered or what's the deal?
    May not related at all but I pre ordered here in the UK (on EE) and my order was cancelled down to order numbers. Not sure if that was on the Samsung side or my provider but apparently the numbers were wrong so had to swap around for me. Understand you've gone direct but could be for a similar reason?
    03-01-2016 05:31 AM
  6. MizWylie's Avatar
    They soft charged it, then once it ships they'll charge it off. Happens whenever I use BB and Verizon.

    Posted from the 6P of Aluminum Doom
    03-01-2016 05:43 AM
  7. icellphones32's Avatar
    Hmmm Cool, I did order a Verizon model.
    03-01-2016 06:38 AM
  8. dpham00's Avatar
    Like said above, they usually do a pre authorization to make sure that the card is chargeable. It should fall off within a few days to a week. The official charge will come later
    03-01-2016 06:55 AM
  9. hokie_prof's Avatar
    I canceled my original Best Buy order because I wanted to order a different color of the phone. Shortly after I canceled, I received an email from Best Buy telling me that the cancellation had gone through.I also received an email from my carrier, Verizon, telling me that the cancellation was complete. If you haven't received a cancellation message, you're probably fine.
    03-01-2016 07:00 AM
  10. pgood4's Avatar
    Yes, just a pre-authorization charge. Same thing happened to me, but my order is still good.
    03-01-2016 07:30 AM

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