1. Blossom1367's Avatar
    Hi,

    I dropped my 3 month old S7 Edge yesterday on concrete. It was in a case. The screen is fine except for a tiny scratch. Flashing lines appeared on the bottom of the screen yesterday but the phone was still working.

    Today it's completely shot. Green flashing lines over the whole display.

    I called Verizon tech support. All they could suggest was taking it to a Verizon store. I did that today, and they just activated my old S4 and told me to call Samsung to see if it would be covered under warranty.

    I called Samsung today and they told me physical damage is not covered and that they have temporarily suspended all phone repairs.

    Now what can I do?? I have a monthly device payment on it through Verizon so I don't want to keep using my old phone. My old phone is in bad shape too. It barely keeps a charge and goes dead when it gets to 40% battery. Takes forever to charge too.

    I can't afford $700 to buy a new phone outright and I read elsewhere that a lot of phone repair shops don't do S7 Edge repairs.

    Any advice please?
    10-02-2016 05:25 PM
  2. victoryrules8's Avatar
    Perhaps look into outing square trade insurance on it? You might be able to get in and maybe wait a few weeks before filing a claim? Just a thought. I always get the Samsung protection plus for 129 bucks when I get a new phone for those kind of instances . When the phone costs me 800 bucks what's another 100..
    10-02-2016 06:08 PM
  3. Blossom1367's Avatar
    Perhaps look into outing square trade insurance on it? You might be able to get in and maybe wait a few weeks before filing a claim? Just a thought. I always get the Samsung protection plus for 129 bucks when I get a new phone for those kind of instances . When the phone costs me 800 bucks what's another 100..
    I wish I had known about the Samsung protection plan sooner. I just found out about it today while searching for info on getting my phone repaired. Does it even cover accidental damage?

    I wonder if that would work if I got Square Trade? Does it have a waiting period or deductible?

    I found an online service center page for Samsung. They want $270 to replace the screen. : 0
    10-02-2016 07:08 PM

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