06-16-2017 05:03 PM
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  1. jjt4433's Avatar
    Just received my shipment email, coming on Friday!!!!
    8Gaia and IYTYJO like this.
    05-03-2017 01:41 PM
  2. bigsin's Avatar
    I received my shipping information finally as well coming on Cinco de Mayo!
    05-03-2017 02:39 PM
  3. Kalelfromkrypton41581's Avatar
    Just got shipping notification. Thought it was due to email I sent Samsung but I see several people got same. They probably were just waiting for more stock to come in.
    I got my shipping notification too. It's already left the warehouse. Friday delivery. Finally.
    05-03-2017 02:57 PM
  4. gdesigner1's Avatar
    Still sittin here hitting refresh, like a chump. Paid 4/22, looks like a lot of people who paid on 4/22 are getting it shipped today. Today is the last day for shipping until I would have to wait until monday (shipped to work address).
    05-03-2017 04:14 PM
  5. odd's Avatar
    mine arrived today - I actually had no idea the headphones were bluetooth until opening as I am so used to corded. I didn't know these were a hot commodity until checking this thread, but I do agree that was a confusing as heck pre-order; they might as well just not have a promo like this instead of leaving some many people dissatisfied.
    05-03-2017 04:26 PM
  6. felloffthetruck's Avatar
    I got my shipping notification too. It's already left the warehouse. Friday delivery. Finally.
    It's about time. Congratulations
    05-03-2017 05:26 PM
  7. felloffthetruck's Avatar
    I got my shipping notification too. It's already left the warehouse. Friday delivery. Finally.
    Double Bubble.
    05-03-2017 05:27 PM
  8. theelite1x87's Avatar
    I don't have them in hand yet, but one of the nice things as I understand about this model is that they are bluetooth, but can also be used as standard wired headphones with included cable. So if batteries die you can still listen to them. Or you can simply use them with a device or setup that say, lacks bluetooth (an dedicated mp3 player perhaps)
    05-03-2017 05:35 PM
  9. Kalelfromkrypton41581's Avatar
    I don't have them in hand yet, but one of the nice things as I understand about this model is that they are bluetooth, but can also be used as standard wired headphones with included cable. So if batteries die you can still listen to them. Or you can simply use them with a device or setup that say, lacks bluetooth (an dedicated mp3 player perhaps)
    Plus, they say that the charge lasts 20 hours. But that info can always be taken with a grain of salt. We will see this weekend.
    05-03-2017 05:53 PM
  10. Kalelfromkrypton41581's Avatar
    It's about time. Congratulations
    I know right. I'm glad the wait is finally coming to an end for us. Let's hope the ones still waiting gets theirs soon.
    felloffthetruck likes this.
    05-03-2017 05:54 PM
  11. theelite1x87's Avatar
    The 20hrs claim probably depends on volume and distance from bluetooth device (im assuming if you use it at edge of range it probably draws more power to maintain signal). Reviews I've read seem to think the 20hr claim is pretty reasonable. Reviews also portray this model in a very good light as far as sound quality goes as well. I'll find out friday when it arrives.
    05-03-2017 05:58 PM
  12. Michael Loveless's Avatar
    I've been lurking around this thread and some over on Samsung. I never reached out to Samsung over the past two weeks and just got my shipping notification.

    Preordered on the 31st.
    Received on the 19th from T-Mobile.
    Sent info for approval on the 19th.
    Received approval on the 20th.
    Received buy email on the 22nd.
    Purchased on the 22nd.
    Received shipping notification from Samsung and FedEx today.

    It was a great deal for $99, and it made my decision to get the phone. I didn't bother contacting Samsung, as I didn't really think it would make any difference. With promos and free stuff, it is a gamble. Much like Black Friday specials. I don't shop on Black Friday, but if I got something that was a good deal, I would be excited to get it, but not disappointed if I didn't.

    Based on following these threads over the past week or so, it seems like they are getting towards the end of the stock and the cutoff may be those that purchased on the 22nd. It seems like once they approved you, it locked in the stock for a period of time and then purchasing it secured your stock.

    I'd be interested to see if anyone was able to pay on the 23rd. I haven't run across any yet.

    Everyone that got an order confirmation should be good-to-go.
    IYTYJO likes this.
    05-03-2017 06:02 PM
  13. c00lgoose's Avatar
    I've been lurking around this thread and some over on Samsung. I never reached out to Samsung over the past two weeks and just got my shipping notification.

    Preordered on the 31st.
    Received on the 19th from T-Mobile.
    Sent info for approval on the 19th.
    Received approval on the 20th.
    Received buy email on the 22nd.
    Purchased on the 22nd.
    Received shipping notification from Samsung and FedEx today.

    It was a great deal for $99, and it made my decision to get the phone. I didn't bother contacting Samsung, as I didn't really think it would make any difference. With promos and free stuff, it is a gamble. Much like Black Friday specials. I don't shop on Black Friday, but if I got something that was a good deal, I would be excited to get it, but not disappointed if I didn't.

    Based on following these threads over the past week or so, it seems like they are getting towards the end of the stock and the cutoff may be those that purchased on the 22nd. It seems like once they approved you, it locked in the stock for a period of time and then purchasing it secured your stock.

    I'd be interested to see if anyone was able to pay on the 23rd. I haven't run across any yet.

    Everyone that got an order confirmation should be good-to-go.
    I paid on the 23rd and yet to receive any shipping notificarion.
    05-03-2017 06:04 PM
  14. theelite1x87's Avatar
    I preordered on 12th, got phone 19th, approved 20th. link to buy on 22nd, shipped today. Like you said, if you got link to buy I believe you had one "reserved". Since many people got it last week, and then more this week that leads me to believe they had a problem with stock. Or since the system was screwy, perhaps they oversold the 50k they had, and decided to order more stock to fulfill them versus simply telling people they're screwed. At this point, im just glad it's finally coming.
    05-03-2017 06:10 PM
  15. BeyondtheTech's Avatar
    For those who got a shipping notification, does your eCommerce Order Status change from CONFIRMED to any other status, or does it add anything to the order status page?

    And for the Check Gift Status, does it show anything more than this status:
    Congratulations! Your submission has been approved and your gift has been processed.

    05-03-2017 07:18 PM
  16. lowboydrvr's Avatar
    For those who got a shipping notification, does your eCommerce Order Status change from CONFIRMED to any other status, or does it add anything to the order status page?

    And for the Check Gift Status, does it show anything more than this status:
    Congratulations! Your submission has been approved and your gift has been processed.

    Mine says "Shipped".
    05-03-2017 07:26 PM
  17. SNOOP97DAWG's Avatar
    Has anyone received their bundle without being notified? NO email no FedEx notification just delivered? I'm curious since I see my status as sent but still have no email no nada
    05-03-2017 07:31 PM
  18. Kalelfromkrypton41581's Avatar
    Has anyone received their bundle without being notified? NO email no FedEx notification just delivered? I'm curious since I see my status as sent but still have no email no nada
    How long has it been that way?
    05-03-2017 08:59 PM
  19. 8Gaia's Avatar
    For those who got a shipping notification, does your eCommerce Order Status change from CONFIRMED to any other status, or does it add anything to the order status page?

    And for the Check Gift Status, does it show anything more than this status:
    Congratulations! Your submission has been approved and your gift has been processed.

    my promo says Under Review and it has already shipped. Order info says "In Transit".
    05-03-2017 09:34 PM
  20. BeyondtheTech's Avatar
    Anyone get their emails in the middle of the night or do you think they do fulfillment during standard business hours?

    Sorry for the questions, it's just frustrating. Check this guy's story out on Reddit - his coworker orders his S8 after he does and that guy gets his VR bundle, while he is still waiting for his.

    UPDATE! Spoke too soon! Just logged into FedEx Delivery Manager and a second label from Brightpoint was created on Wednesday at 11:09PM. This one is set for a Friday delivery and is 4.5 lbs. Is that the Infinitely Immersive Bundle or the Fully Immersive Bundle?

    Samsung's sites still show nothing yet, but I suppose those will update sometime later. Finally, some light at the end of the tunnel, at least.
    05-03-2017 11:16 PM
  21. sloan31's Avatar
    I didn't get any kind of shipping notification from Samsung until the day before it arrived.
    05-03-2017 11:42 PM
  22. Michael Loveless's Avatar
    I got my email in the afternoon. It showed up in FedEx Delivery Manager first, and then I got an email about 10 minutes later. It seems that when they print the shipping label, it automatically pushes to FedEx and sends an email.

    It might look like the orders are fulfilled randomly, but based on what I've seen the past two weeks, it appears it might actually be following a logical order. Approvals happened after the receipt was verified. Some people it was almost instant, others took a few days. I imagine they had some sort of scan on the upload first, and those are who get it almost instant. Those of us that took a few days, it might of had a manual review. So there was a lot of changing "positions" with who did what first.

    It also looks like after the approval, where you selected your gift, it possibly reserved it for a period of time so you could then buy it. So all those people trying on the 20th, and getting sold out messages, while the users approved could still buy it on the 22nd/23rd.

    There had been some odd behavior in the order status in the app, versus the gift check online. However, it looks like they all are pretty consistent. My online check showed the gift shipped 4 days before it shipped. My app, under promotions is basically blank, and no tracking in the app under orders. I now also see under review in the app, where it used to say approved.

    I've spent way too much time reading all of these threads, and the one thing I've come away with is that everyone so far receives it eventually, if they received an order confirmation after paying. Any other combinations of experiences not above hasn't proved too many successful orders going to shipping.

    Almost all orders are moving in waves, in order of date. Yesterday had a lot of shipping on people's orders from the 21st, and today the 22nd. I'd expect those who paid on the 23rd, would be up next.

    There are always exceptions, but it seems to be moving along in a particular order for most.

    I don't have a problem with the ordering or shipping process. The failure was communication on their behalf to set expectations. I cannot imagine them being a restaurant, expecting and having staff for 120 guests for the day and then 15,000 show up. You can't train anyone instantly to cover the deluge of people. The only way to handle it is you​ communicate and let people know where they stand upfront. You will still have a lot of angry people, and most likely the ones you do serve, get very little service, since you have 9,880 mad people. It is just like the Slickdeals effect, where people or systems just get overwhelmed, and it is impossible to correct immediately. There are limits to people, servers and phone systems. If they simply stated the process upfront, and released some sort of official notice on social media, everyone world be ok and they wouldn't have just had two crazy weeks.

    I was ok with whatever, as long as I didn't have $99 tied up or missing. Just not in my nature to stress over what I can't control. I just wanted to save money on a decent package deal if possible.

    Everyone that had an order confirmation should be getting shipping info soon. I imagine the bulk of the stock is already shipped, since we are nearing the 23rd orders being shipped out. It will happen soon for almost everyone, bar some exceptions, as happens with large numbers of anything.
    kikbxr1969 and new2sg8 like this.
    05-03-2017 11:52 PM
  23. SNOOP97DAWG's Avatar
    since Friday
    05-04-2017 12:01 AM
  24. SNOOP97DAWG's Avatar
    How long has it been that way?
    since Friday
    05-04-2017 12:02 AM
  25. Kalelfromkrypton41581's Avatar
    since Friday
    You might want to call ecommerce. 1855 SAMUSA1. They can look into your order more.
    05-04-2017 01:02 AM
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