Light leakage from ports on bottom of EVO.

[logicalform]

light leak onto screen

Lots of discussion about light leaking from under the bottom buttons (which I do have), but what about light leaking up onto the screen in little streaks? Is this normal or a symptom of the same adhesive issue causing the bottom leaks? I don't mind the bottom leaks so much, but the light on the screen is starting to really annoy me (it's also setting off my OCD because there are 7 light streaks rather than 8...*#OJDHFDAJSJDN$8??;98*$!!!!!) Are others experiencing this?

 

[lawmangrant]

I have that issue.

I am seeing about getting mine swapped out.

 

[TheOpusFuller]

I have that issue.

I am seeing about getting mine swapped out.

I'd wait it out... You might get a device that has even more light leak. My plan is to wait and if it gets really bad or effects the device in any way, I'll swap it. I have Insurance covering my device so I can sleep at night.

 

[logicalform]

Yeah, I definitely want mine fixed or swapped, but not until I can be sure the production issue is resolved or the sprint techs know the best way to go about repairing the problem. The worst part is hoping the people I show it off to don't notice
I absolutely love the phone otherwise.

 

[kellte2]

Lots of discussion about light leaking from under the bottom buttons (which I do have), but what about light leaking up onto the screen in little streaks? Is this normal or a symptom of the same adhesive issue causing the bottom leaks? I don't mind the bottom leaks so much, but the light on the screen is starting to really annoy me (it's also setting off my OCD because there are 7 light streaks rather than 8...*#OJDHFDAJSJDN$8??;98*$!!!!!) Are others experiencing this?

This is the nature of an LCD screen. I happens on my macbook, my sharp LCD, and countless other LCD panels. Sorry, but that's just the way it is.

 

[akarol]

Anyone fix their light leakage successfully?

The more and more I see articles about it, the more it bothers me. At first, I didn't mind it at all. But after thinking about it, I shouldn't have to put up with it. I'm really considering getting an exchange but I know that soon, they will be exchanging it for refurbished phones, as it is always the case with TEP.

So have you fixed or exchanged yours? If so, which method did you choose?

I'd like to take care of this before my 30-day grace period.

Thanks in advance...

 

[Kedar]

Do they even have any Evo's to exchange yours with? It's been a little over 2 weeks...

If it bothers you, go ahead. And keep complaining at the Sprint store or on the phone. I got 4 Pres that way (each one had pretty annoying problems like Oreo and headset issues).

 

[berrymods]

I had to exchange mine. My screen completely detached. It was a 0002 model. I went into the store and they replaced it with a new 0003 model. No issues at all rock solid.

 

[Raf]

I have the 0003 model. No issues whatsoever.

 

[dpg]

I have the 0003 model. No issues whatsoever.

i do as well, but mine leaks light. its been getting worse over the past 2 weeks.

 

[Complex Pants]

Where do you find out your model number?

 

[riste601]

Where do you find out your model number?

Settings -> about phone -> hardware information

 

[akarol]

What should I do if I'd like to ensure that I get a newer replacement.

Go through HTC directly via warranty claim?

Go through Radio Shack?

Go through Spring (TEP)?

Thanks in advance...

BTW, anyone got their replacement on-hand from HTC already?

 

[philburkhardt]

What should I do if I'd like to ensure that I get a newer replacement.

Go through HTC directly via warranty claim?

Go through Radio Shack?

Go through Spring (TEP)?

Thanks in advance...

BTW, anyone got their replacement on-hand from HTC already?

I think all the phones from the initial run are sold. Anything from this point forward should be newer hardware.

 

[dpg]

in the past 3 days, my screen has gotten worse. you can see the one corner up higher than the rest and you can see if get pushed down when you touch it, haha. going to have to take it in.

 

[akarol]

Same here. I'll make sure to ask that the new one has recently arrived and wasn't one from launch day though.

Now, do I have to go through RS if I bought it there, or can I go through Sprint?

 

[kellte2]

HTC acknowledged the issue, but I'm sure there haven't been many productions runs, if any, of the changes they mentioned. Everyone needs to cool out. Either return it and wait for confirmation or roll the dice past 30 days if you like the phone enough. I'm going with the latter, but it wouldn't be outrageous to want to avoid dealing with warranty claims.

Even if the production run changed last week - when the acknowledgement was made - one week is still too short of a time to expect to see revised units hit stores.

 

[QuasarZ]

I'd be concerened for returning and getting a worse device. I'll live with mine now and deal with warranty later if I must.

 

[rem_kujawa]

If they do replace it and it is within your 30 day period it has to be new. I just replaced mine for it and the new one has it plus a dead pixel and a battery cover that doesn't stay on. I'm going back tomorrow night.

 

[Ytown]

I have light leakage from the ports on the bottom of the phone. This does not occur when the capacitive button lights are off. My question is if the screen is safe from dust or will I eventually get dust under the screen. There is no screen separation from the case that I can see at this point.