A Verizon rep told me to re-seat the SIM weekly!

[sniffs]

So a Verizon rep told me today that he re-seat's his SIM chip weekly and that he recommends people to do it.

I thought "what the heck? can't hurt"..

So I reseated my SIM in my Bionic because I had been getting dropped signals pretty often, sitting in the dock at the same spot I'd see it go from 2 bars to no signal.

After I reseated my SIM, it's no longer dropping signal! I don't get why removing and reseating the SIM would fix this, but it seems to do the trick!

 

[1812dave]

having to reseat the SIM card weekly is a WACKY/unnecessary suggestion. However, I'm not going to argue with you if you feel it helps your phone. I can't help but chuckle, though...

 

[sniffs]

I'm not going to re-seat the SIM weekly, that is just dumb, but maybe reseating every once in awhile can't hurt.

 

[tennvol]

Because we all know what VZW reps say is 100% accurate.

Btw glad it worked out for you

Sent from my DROID BIONIC using Tapatalk

 

[sniffs]

Because we all know what VZW reps say is 100% accurate.

Btw glad it worked out for you

Sent from my DROID BIONIC using Tapatalk

Sorry, I should have specified. This wasn't someone at a retail store, and this wasn't someone at their tier1 call center.

This was a higher tier network support tech that I used my company contacts to escalate up and to talk to.

 

[1812dave]

Sorry, I should have specified. This wasn't someone at a retail store, and this wasn't someone at their tier1 call center.

This was a higher tier network support tech that I used my company contacts to escalate up and to talk to.

that is a scary thought indeed--that someone in upper level support actually had the cajones to tell you to reseat the SIM weekly. Un-fing-believable!!

 

[Lee_Bo]

On the same train of thought, I overheard a VZW rep tell a customer to pull the battery once a week to "help clean things up" a bit.

 

[pspearing]

IMHO, if the SIM needs to be reseated weekly then there's a design problem. Removing & reseating it could easily have fixed the dropped calls problem, but it shouldn't be needed often--like maybe once or twice in the life of the phone.
Removing and replacing the battery would do a "cold boot", and in the PC world a cold boot often fixes mysterious problems. I don't think it should be needed, but it won't hurt.

 

[jmath679]

I have seen first hand that removing the battery fixes crap. I couldn't send or receive mms for a week until I pulled my batt for an unrelated reason.

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