After the Best Buy Exchange Period...

[vtective]

I recently exchanged my phone with Best Buy and my new model freezes up at least once a day since I recieved it.

The exchange period has expired. Should I contact Best Buy about this issue or Sprint?

Thanks for any help you might provide!

 

[zeravla531]

You can see if Best Buy will exchange it.

You're still covered at Sprint Repair Centers for 1 year.

Did you try a hard reset?

 

[vtective]

Did you try a hard reset?

Yeah, it freezes up to the point that the battery has to be removed. The power button does not respond. It ussually happens when I'm watching a YouTube video or listening to music, but this morning I was late to work because the phone froze up while on the charger and the alarm did not go off.

 

[zeravla531]

I would try Best Buy first, see a manager... if not Sprint should exchange it at their repair center since it's still under the year warranty, but they might give you a refurb, that's why i'd try Best Buy first.

 

[trooper54]

i had this issue when i was using setCPU on the stock kernel. It did not play nice.

Try using the "restoring to factory" method in ROM's/Hacks.

 

[estebancam]

After 30 days, and if you did not get best buy's protection plan, it is up to the carrier.

 

[dumpringz]

I had this issue with one of my 5 epics ... hard reset didn't remedy it but it can't hurt to try

 

[cocoleveo7686]

I had this issue with one of my 5 epics ... hard reset didn't remedy it but it can't hurt to try

5 epics, you had problems with 4 of them?

 

[vtective]

So I called Sprint. After an hour of back and forth, they are sending me a refurbished model. They did not even want to do that.

I have never had bad customer service with Sprint until today. It was awful.