I never use headphones that come with any phone. I have my own. I wouldn't care if they came with no headphones.
Isn't it fair to say that, you didn't purchase the device for the included headphones? Truth be told I was shocked a set was included. The Note 9 didn't have any. Also, Samsung is sending us (most) who preordered a free wireless pair. Honestly, do you expect Samsung to throw in a set of Bose????No they're not! Any more than BMW "free" service is free. It's bundled into the price of the item. And for $1000 I really think they could have afforded a decent set of earbuds which probably would have cost them maybe $10 a pair (their cost).