Hopefully the VZW Rep was true to her word and the software people will get on HTC, but HTC gave more standard answers...
From Verizon on the second reply:
Good Evening,
Thank you for contacting Verizon Wireless through our website. My name is Zeitori, and I am happy to assist you regarding your inquiry concerning the issues with your HTC DROID Incredible wireless phone. I regret to learn that this has been a problem, and will work to resolve your concern with the highest level satisfaction possible.
Thank you for understand that Verizon Wireless doesn't make the device however we are responsible for providing the best devices possible to our customers. I have froward the comments to out software development team that will be able to send the comments to the correct department to be addressed. Thank you for you patience with this issue, and remember we here at Verizon Wireless never stop working for you.
I hope this explanation has been helpful, and I have resolved all of your concerns. We appreciate your loyalty to our wireless products and services, and we are committed to resolving your concerns.
Also please keep in mind that if you ever have a problem, it becomes our problem the first time you call. No run-arounds, no hassles. If your issue cannot be resolved during the course of your first call, we will take the responsibility to get back to you with an answer.
We appreciate your business and thank you for using Verizon Wireless products and services. Should you have additional questions or concerns, please reply to this e-mail.
Sincerely,
Zeitori
Verizon Wireless
Data Technical Support
And HTC's response to my initial inquiry... They didn't even get the point, if they even read my letter that is... Battery life, she says... BATTERY LIFE!!! THAT'S NOT WHAT THIS WAS ABOUT!!!
Dear Chris,
HTC is currently looking into a fix for the battery life on your device. In the meantime, I would like to offer a few suggestions that might make you battery last a bit longer. First of all, make sure there are no applications running in the background. Currently, there is no application built into the device, but we are aware of several third party applications that are available for download on the Market that will allow you to close out any open applications. One of these is Advanced Task Killer. While HTC does not provide support for these third party applications, we are aware that many customers with similar issues have used this application and others like it to close out applications and successfully resolve their issue. Another thing you may want to do is when you are not using the data connection for a long period of time, for instance while you are asleep, or at a movie, you can turn off all data connections on the device by going to Home > Menu > Settings > Wireless Controls and turning off Wi-Fi and Mobile Networks. This will save battery life because it takes power in order to search for, connect to, and stay connected to any type of connection. Turning off these data connections will not take away the ability to send and receive text messages or to make and receive phone calls. These connections only effect the ability to get online, send and receive email and MMS messages. I hope this helps. If you are still getting a short battery life, you can perform a soft reset on the device by removing the battery for five seconds, reinserting the battery, and then powering the device back on. If this does not correct the issue, you will need to perform a hard reset on your device. Please Note: A hard reset will delete all personal information and restore the device back to factory default settings. You can perform a hard reset by going to Home > Menu > Settings > Security > Factory Data Reset and follow the on-screen instructions. Also, you can contact our Accessories line to purchase an extended battery. You can contact them by calling 1-888-716-3594 8AM - 8PM Monday thru Friday.
Sincerely,
Sarah
HTC