Atrix not waking up when Bluetooth button pressed after GB update

[texaseagle46]

Re: Atrix not waking up when Bluetooth button pressed after GB up

I know it's a moto issue cause stock android 2.3.4 on my Nexus One didn't have this issue. Bluetooth worked as it should when the device was locked and the screen was off.

Kage_

I'm not convinced it is a Moto issue. I went to the att store and paired my jawbone with a different phone brand that was running the new 2.3.4 upgrade and it failed to bring it out of standby. Just as it does on my Atrix. This all happened when the upgrade occured, no coincidence. It may be a moto problem that it is on their phone but it is occuring on other phones too i believe.

My question is does Moto or Android monitor these forums at all, and if not where does one go to make them step up and agree that there is an issue. I have yet to find anyone at Moto willing to admit there is a problem and that they are working on it. They just gave me attitude as well telling me they had no way to talk to Android-Google regarding the problem. I related that if I have a windows issue I can pick up the phone and talk directly to Microsoft. What gives with Android-Google that there is no phone number for Support. Totally blows my mind. Had I known they were going to be unreachable I probably would not have bought a Motorola Atrix and a Motorola Xoom. I am really disappointed in the service end of this deal. They (Motorola and Google) should be willing to admit their is a problem and that they are working on it, rather than ignoring us.

I have called Moto 4 times and noone has an idea what the problem is. Go figure.

TexasEagle46

 

[chandler48]

Re: Atrix not waking up when Bluetooth button pressed after GB up

I agree with TexasEagle. I am monitoring both forums in Moto and Android. It seems the forums are nothing more than venting avenues. No one has any rock hard advice as to how to circumvent this problem. Moto seems to deliberately shun customer service contact. Android has no idea what they are doing, either.
Why is it, whenever I upgrade phones, I try to jump over the johnny-come-latelys and buy the baddest phone out there for it to have such a weak customer service base and to have glitches that shouldn't be there, and the upgrades compound the errors?
If anyone out there has contacts with either Moto or Android that we all can benefit from, please list them, as it seems the forum is lacking in either expertise or ability to contact the entity to begin with. Sorry to come down so hard, but it's a fact.

 

[kajungolfer]

Re: Atrix not waking up when Bluetooth button pressed after GB up

does anyone have a bluetooth that actually DOES work correctly with Atrix on gingerbread? If so what make and model bluetooth so I can get one and run test to see if it "wakes up" my atrix as it is SUPPOSED to while driving!!!

 

[chandler48]

Re: Atrix not waking up when Bluetooth button pressed after GB up

I got a level 2 phone number from AT&T chat yesterday. 800-734-5875. Talked to a lady at Moto who had no idea what I was talking about. She put me on hold to investigate several times. Finally she told me she would have a level 3 person call me within 24 hours. News at 11.

How 'bout news at 3:30. Got the call from Level 3 service. Tried to get me to put the phone in "never sleep" and keep it plugged in all the time. Great workaround, but I'm in construction and receptacles are few and far between. That wasn't a "workaround", but a bandaid on heart surgery. Moto has no earthly idea what is going on. At least their front line customer service techs, don't.

 

[chandler48]

Re: Atrix not waking up when Bluetooth button pressed after GB up

So is this thread going to die without any Android input on page 5??? Is there no interest in this monster of an update that debilitated so many operations??? I gotta say, it is the poorest support forum I have visited in a long time.

 

[Kage_]

Re: Atrix not waking up when Bluetooth button pressed after GB up

So is this thread going to die without any Android input on page 5??? Is there no interest in this monster of an update that debilitated so many operations??? I gotta say, it is the poorest support forum I have visited in a long time.

FYI this forum is in no way tied to Google or Android, we are all just users like you so we have no way to fix the issues like this.

 

[chandler48]

Re: Atrix not waking up when Bluetooth button pressed after GB up

So "Android Central" is just a misnomer. The forums are just a "venting" medium. And no help is really available. I gotta get help with this. Sorry for wasting so much time and energy.

 

[Kage_]

Re: Atrix not waking up when Bluetooth button pressed after GB up

So "Android Central" is just a misnomer. The forums are just a "venting" medium. And no help is really available. I gotta get help with this. Sorry for wasting so much time and energy.

Users helping using get the most out of there devices. You can try posting on the Offical moto forums at the url below.

https://supportforums.motorola.com

 

[kajungolfer]

Re: Atrix not waking up when Bluetooth button pressed after GB up

UPDATE
bought a car dock (the Moto one specifically for the Atrix, not the generic) and it works great!!
I recommend the car dock to everyone who spends time in their car traveling. I set it to use
Vlingo In car wow what a great app. Can use voice commands to call, navigate, send text message and it even READS received text messages and lets you respond without taking hands off the steering wheel.
NOTE
I still think the origional problem needs to be addressed with an update for anyone not wanting to spend the $ on the car dock!

 

[chandler48]

Re: Atrix not waking up when Bluetooth button pressed after GB up

It's the same solution Moto and other forums have suggested. Keep it plugged in and it won't go to sleep. Not a solution. I am on jobsites all day, in and out of my truck. Keeping it plugged in is not an option. There is a problem, and there is no one that we can go to in order to get a definitive "what to do" answer. Will there be a fix? When? Too many questions and no one to answer them. Thanks for your response, and glad you got your workaround. I don't think the owners of the most powerful phone in the world (according to Moto and AT&T) should have to work around anything. We paid too much for the technology.

 

[kajungolfer]

Re: Atrix not waking up when Bluetooth button pressed after GB up

I agree Chandler48. Such a safety hazard SHOULD have been fixed by now.

 

[Rocker 1]

Re: Atrix not waking up when Bluetooth button pressed after GB up

I too have the Atrix 4G paired with my Jawbone Icon. Same results that you are having. Plus I want my ringtones in my headset like it used to do when my Icon was paired with my old Razr v3xx. Never had problems with the blutooth issues until I upgraded to the Atrix. Didn't have the phone long enough to test out the froyo system that my phone came with, so I don't know about those issues. Gingerbread came out just as I got my phone and automatically started the upgrade. I've been in contact with Motorola about this , and the tech I chatted with online had no clue as to what to do about anything. I don't think she was paying attention during tech meetings. Doesn't know product.

 

[kajungolfer]

Re: Atrix not waking up when Bluetooth button pressed after GB up

I'm thinking MOTO isn't worried about this issue or we would have seen some kind of fix by now

 

[compudraw]

Re: Atrix not waking up when Bluetooth button pressed after GB up

I have the exact same issue on Galaxy 2 X running Gingerbread 2.3.5 so wouldn't this be an Android defect? I have tried several blue tooth devices including a brand new BlueAnt and nothign works. This is a huge bug as it's illegal to use the phone when driving unless it's hands free. That's the whole point so this is very frustrating. I have no such issues on 2 old blackberry's. Is there any solution? help

 

[NoobUser6]

Re: Atrix not waking up when Bluetooth button pressed after GB up

Fixed.. I think... ;-) Atrix 4 android 2.3.6 Bose BT1 01.02
Same proble as described in original post and other B-Toothlessness.
changed settings "Location and security to Allow BT bypass,
changed "Data delivery" to enable background data,
Changed unpaired device / re-paired device
changed under wireless/bluetooth setting/device (hold on the device and select options) select "connect" and "phone."
Shutdown, pull the battery, count to 20 replace battery and power on...Power cycle bose.
Now it works.