Atrix Pre-Order Issues

[anon(41845)]

I'd bet a dollar to your donut that he is working off of the old "March 6 or before" info and hasn't been notified of the updated information regarding the 02/21 delivery

I called back and spoke to another customer service rep and she told me that lots of people are calling in about the shipping date change. All she could tell me is that inventory was being prioritized for the stores to have on hand on the 22nd but that I would be first in line to get one shipped to me on the 6th. Man...I am so pissed.

 

[jess.hickey]

I called back and spoke to another customer service rep and she told me that lots of people are calling in about the shipping date change. All she could tell me is that inventory was being prioritized for the stores to have on hand on the 22nd but that I would be first in line to get one shipped to me on the 6th. Man...I am so pissed.

and you are or are not a premier customer? does your's say backordered when you look online?

 

[Spoonap2]

I ordered mine yesterday and it showed on the backorder list.
This morning I checked on the progress and it's on order.

 

[DCad]

I called back and spoke to another customer service rep and she told me that lots of people are calling in about the shipping date change. All she could tell me is that inventory was being prioritized for the stores to have on hand on the 22nd but that I would be first in line to get one shipped to me on the 6th. Man...I am so pissed.

Rightfully so.

This suggests to me even more that they underestimated the demand for the device and should have stopped taking pre-orders some time ago.

 

[mtngoat162]

geez! are you serious? that makes no sense for a rep to advise you of that(mar6) if phone is being released on 2/22..... if not on my door step 2/22 or before (2/21) i will cancel and pick up at corp store around the corner!

 

[megamanexent]

I think that those CSR are pulling information from the stars cause reps I have spoken to have stated that there are no available ship dates posted.

 

[anon(41845)]

and you are or are not a premier customer? does your's say backordered when you look online?

I am not a premier customer...in fact I am not an AT&T customer at all. This is a really good way to get people to become a customer. Wonderful experience.

I ordered mine at 11:40 CST on the 12th. It has said in progress from day one...even right now. It is not showing as back ordered.

 

[nemesiz]

I am not a premier customer...in fact I am not an AT&T customer at all. This is a really good way to get people to become a customer. Wonderful experience.

I ordered mine at 11:40 CST on the 12th. It has said in progress from day one...even right now. It is not showing as back ordered.

Exactly the same as me... i am slowly finding out why ppl crib so much abt ATT

 

[kgeissler]

For what it is worth...

 

[TheAspec]

Keep this in mind... Premier customers have several outlets to order from. As a premier customer I have a company site that is specific to my company with discounts applied to certain items. I can order on the premier web site with no human intervention... I can call my order into Premier customer care, I can call Business Key contact and place my order, or I can email/call my dedicated account executive and place my order. It's all relative in the end, it all comes from the same inventory. Only difference, when you call Business Key contact, Premier Care, or your dedicated account executive you can bill the device total to your account, where-as direct online orders require a credit card to complete, there is no option to bill the purchase to your account. It's how you track your order that is different. Premier online and call in orders get tracked on the premier specific site, all other order methods are tracked at wireless.att.com/order_status.

I have never once been told that AT&T will give any type of priority to Premier or new customers vs. upgrades or add-a-line orders as the inventory all comes from the same place. I can tell you for a FACT this exact same issue happened with the iPhone 4 pre-orders. I ordered on our premier web site and got the back ordered status until the day it actually shipped. It went from back ordered to shipped with a tracking number with no updates in between.

I think AT&T is really having a hard time keeping up to date with the change in availability and quite possibly all the pre-orders. Makes you wonder if the demand has exceeded the available initial stock?

 

[dchandler]

For what it is worth...

I order mine yesterday morning at 7:00 am so I hope I still get mine on the 21st.

 

[jeremy81]

For what it is worth...

That was my post. I'm still somewhat skeptical lol. I tweeted AT&T last night and received a response from a manager that March 6 was the correct date but he deleted the tweet shortly afterwards. I'm not sure who/what to believe until it's actually been shipped.

 

[DCad]

That was my post. I'm still somewhat skeptical lol. I tweeted AT&T last night and received a response from a manager that March 6 was the correct date but he deleted the tweet shortly afterwards. I'm not sure who/what to believe until it's actually been shipped.

Kudos to covering all social media angles!

 

[alemkr]

To all those complaining about AT&T not knowing what they are doing, I quote the title of this thread.

"Post Here When You Get a Notification That Your Atrix Has Shipped"

Patience, are we all 12 years old here.

 

[alemkr]

Patience

To all those complaining about AT&T not knowing what they are doing, I quote the title of this thread.

"Post Here When You Get a Notification That Your Atrix Has Shipped"

Patience, are we all 12 years old here.

 

[Terrigno]

I think some of you guys are really blowing a lot of this out of proportion. As of right now, theres nothing we can do but sit and wait. So the speculation doenst help anything unless theres concrete evidence.

 

[hagalah]

Well, Why not? that's quite an enjoyable mind exercise to guess the date so that we can kill the waiting time.

 

[blopez24]

I agree with Terrigno. also The Shack will have it for 150 on tuesday. I might just go get it this tuesday for that price.

 

[Charsher47]

Hopefully things will turn out right and we'll all be ecstatic on Monday but I think I'm just going to go about my business as normal and if it happens to show up at my door on Monday then awesome, if not, then oh well.

 

[Terrigno]

Well, Why not? that's quite an enjoyable mind exercise to guess the date so that we can kill the waiting time.

Well lets see, I think its more frustrating then enjoyable. Whats more enjoyable? Telling eachother about what Hacks were gonna do to the phone to get it up to par with our taste?