Not providing updates will hurt their rep though and impact future sales.
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I'd have to disagree. Sure to us it matters. Lord knows we hate slow updates but as someone who sells for Verizon the average consumer could really care less about updates.
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This. And HTC knows it all too well. That's why most OEM's go the cheap route and abandon devices less than 18 months into their lifetimes.
It just so happens that some companies are significantly more willing than others to at least update their products. Look at the Rezound that was a brand new phone that launched at the time of ICS with Gingerbread, and it took how many months to get ICS?
Was that Verizons fault too?
Yes. The leak from February had Verizon bloat and was pretty darn good. Never made it ota... Who controls that?
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