BestBuy S10/+: Pre-Order Thread

[DLIVINGS]

If they don't have my phone Friday, then I'll complain. Until then, I'll hold off judgment.

 

[tfou79]

I tried BB twice in the past, they are horrible with sticking with release dates.

 

[cocob89]

If they don't have my phone Friday, then I'll complain. Until then, I'll hold off judgment.

If for some reason your phone isn't ready on Friday, please don't take it out on the in store associates or even the in store managers. They have no control over inventory and sometimes they're just as in the dark. 1-877-702-2211 is the number for Best Buy Mobile support. May take you a few tries to get a helpful phone rep, but they're better equipped to handle inventory complaints than anyone in the store.

 

[WizeGuyDezignz]

I agree with you 100%. Having worked for Best Buy, I would not EVER pre-order a device with them. True they have some great promotions, however, their pre-order system is a mess. They can't tell you how devices they have in. You can pre-order while thinking that you're gonna get your device on release date and then come release date, find out that is not the case. Best Buy's logic is that when you pre-order, that doesn't mean that you're gonna get your device on release day. It just means that you're gonna get a device....that's all.

We were told that when customers pre-ordered, we were directed to tell the customer that we cannot guarantee that you will have your device on release day, but you should.

You're also correct that Best buy only gets a certain amount or pre-orders in. If you pre-ordered as soon as it went live, then you should be fine. However if you pre-ordered a little bit later, you may not have your's on release day.

Exactly.

The two times I pre-ordered a phone from them, there were a ton of customers walking around furious with no phone. As you said, their system is a mess. Sure it's not the employee's fault, but that company needs to figure out a better system.

I will definitely never order a phone from them ever again. Since then, the most luck I've had was ordering directly from AT&T. I have consistently gotten my phones at least 1-2 days before the release date on my doorstep. I'm giving Samsung.com a shot this time because of the great trade in deal. My phone is set to deliver on Wednesday, so it's looking good so far.

 

[DFCole4]

I've experienced one other time where they did not get the phone the day of release. There's nothing they can really do about it though. This time around the employee actually showed me the pre-orders they had an I was the 7th total so he said I would be ok as long as they come in. He also kept saying their store wasn't a "busy store" so they would have plenty? I would think they wouldn't order as many in their store was not considered "busy". We'll see...

I ordered at night time the second day. Should I be okay? First time pre-ordering a phone and I hoped it would go well lol Now I'm worried.

 

[theobject]

This is the first time I have ordered phone thru Best Buy. For me they had the better deal then other options. I’m amazed at the sense of panic that people are experiencing over if they get their phone on the launch date or not. Take a step back and ask yourself what’s the worst that can happen if you don’t get the new phone on Friday? Don’t get me wrong, I’m a new tech junkie but if Best Buy doesn’t have the S10 for me on Friday I can live with it.

 

[Rose4uKY]

All I can do is hope to get a text or email on Friday that I can pick it up. I ordered on the 22nd and they said I wasn't guaranteed it depended how many they got in like someone above said. But when I was in there last night the guy said I should be ok but will see. I will just wait! But if it's true they could get an email saying it's ok to release early I would like to at least call their like on Wednesday and ask if that's ever happened and if they can check their email.

 

[berlinfirelt1]

Man I cant believe how many people want this phone now. If I don't get it by Friday I'm going to be pissed. Or I keep calling to find out where it is. It's just a phone. Yes I'm excited about it but if it's not here Friday who cares. There are other things to worry about. Some people are worried about what they are going to eat and where they will sleep. So why dont everyone be patient and when it gets here it gets here

 

[djousma]

My BB order changed overnight from pre-order to preparing and to no longer being able to cancel. So its going to go out soon.

 

[DWS44]

...But when I was in there last night ...

Do all the employees at that store know you by name yet? hehe

 

[DLIVINGS]

Do all the employees at that store know you by name yet? hehe

Now that's funny.

 

[djousma]

Now that's funny.

Yea, Im geeked about a new phone, but Rose takes it to an all new level!!!!

 

[KnicksALLday]

i was just about to say that lol.. im excited to get a new phone on friday also since i took off that day specifically for that reason alone... i would be disappointed if i didnt get it friday but its not the end of the world... i can wait... if i dont hear anything from bestbuy on thursday then i will preorder from samsung and just wait on them to ship on the 15th...

 

[dirt4444]

My BB order changed overnight from pre-order to preparing and to no longer being able to cancel. So its going to go out soon.

You ordered for delivery correct? I am picking up but online I am now unable to cancel my order.

 

[sulla1965]

My BB order changed overnight from pre-order to preparing and to no longer being able to cancel. So its going to go out soon.

My status hasn't changed,the option to cancel is still shown.

 

[djousma]

You ordered for delivery correct? I am picking up but online I am now unable to cancel my order.

Yes, for delivery.

 

[kickz8]

Best buy just shipped my galaxy s10+ gets here tomorrow.

 

[bhatech]

Best buy just shipped my galaxy s10+ gets here tomorrow.

Congrats !!! Hopefully they will let us pick in store as well tomorrow

 

[manni1to]

Mine still says pre ordered in process ready to be picked up the 8th. Can’t cancel because I bought unlocked in cash. If it’s not there the 8th heads will roll. ????????????

 

[djousma]

Just got my shipping notification too, no arrival date yet.