Today 11/19/15, I spoke with Samsung Advance Technical Support on the Note Edge call forwarding issue. They are now saying you have to call AT&T and have AT&T set up the call forwarding to your Gear S. The tech guy said if you own any AT&T Samsung Phone and a Gear S, you have to call AT&T to have AT&T hard code the call forwarding.
They will not explain why the call forwarding automatically works on the Android 4.X version, Samsung 5S or 6S. It is not in their files per Samsung Tech Guy
11/21/15 Update: Below is the Samsung reply to our issue.
Dear Ruben,
Thank you for taking the time to contact us at Samsung Technical Support. We always appreciate hearing from our customers.
It must be disappointing that you are experiencing issues with the call forwarding feature on your Gear S device. I will help you with the possible steps and available options.
We have gone through your previous interactions and see that you have been informed that the call forwarding cannot be done with the Gear S device connected to the Galaxy Note Edge device. We apologize for the miscommunication by our representative.
We are not sure, if you have set following settings on the phone and Gear S device for this feature to be active. I request you to cross check if you have followed the same steps below.
When you pair your Gear S with your mobile device, call forwarding will turn on automatically.
Review the information about automatic call forwarding, mark the I have read and accepted checkbox, and touch Yes to continue.
To Turn On Automatic Call Forwarding feature follow below steps provided:
1. From the Clock screen, swipe up to access the Apps menu.
2. Touch Settings .
3. Touch Call.
4. Touch Auto call forwarding.
5. Mark the Turn on checkbox.
6. Verify that the number for your Gear S is correct and touch Yes. If the number is not correct, touch No and enter the correct number.
If the issue persists, we request you to try following steps to isolate if the issue is with the Gear device or the Gear application.
1. Restart the Gear.
2. Try clearing the cache and data of the Gear manager application on the phone. Performing clear cache and data will refresh the application and will set the application to default deleting the cache files of the application.
From Home screen tap on Apps > Settings > Applications/Application manager > Swipe the screen to All > Scroll down to the Gear manager application > Tap on application name to clear the cache data.
3. If the issue persists, try un-installing and re-installing the Gear manager application on the phone and check if that helps.
4. Try resetting the Gear to factory defaults and check if that works fine. On the idle screen select settings > Reset Gear.
If the issue persists, we request you to write back to us with the result, along with the screen shot of the error messages to help you further.
Should you desire additional assistance, we invite you to access the web-link https://forums.androidcentral.com/e...g.com%2Fus%2Fsupport%2Fcontact&token=_hDW1l_O to speak to a Chat Specialist. Our technicians are more than happy to assist you further. Chat Support is available 24X7.
For additional support and updates regarding your product, please follow us at @SamsungSupport on Twitter or like our page at https://www.facebook.com/samsungsupport.Thank you for choosing Samsung products.
If you have a minute, please fill out a brief survey to help us serve you better. To begin the survey, click on the “Start Survey Here” link at the bottom of this email. Please note that you can access the survey page only when the pop-up blocker is disabled in the browser.
Sincerely,
Parteep
They will not explain why the call forwarding automatically works on the Android 4.X version, Samsung 5S or 6S. It is not in their files per Samsung Tech Guy
11/21/15 Update: Below is the Samsung reply to our issue.
Dear Ruben,
Thank you for taking the time to contact us at Samsung Technical Support. We always appreciate hearing from our customers.
It must be disappointing that you are experiencing issues with the call forwarding feature on your Gear S device. I will help you with the possible steps and available options.
We have gone through your previous interactions and see that you have been informed that the call forwarding cannot be done with the Gear S device connected to the Galaxy Note Edge device. We apologize for the miscommunication by our representative.
We are not sure, if you have set following settings on the phone and Gear S device for this feature to be active. I request you to cross check if you have followed the same steps below.
When you pair your Gear S with your mobile device, call forwarding will turn on automatically.
Review the information about automatic call forwarding, mark the I have read and accepted checkbox, and touch Yes to continue.
To Turn On Automatic Call Forwarding feature follow below steps provided:
1. From the Clock screen, swipe up to access the Apps menu.
2. Touch Settings .
3. Touch Call.
4. Touch Auto call forwarding.
5. Mark the Turn on checkbox.
6. Verify that the number for your Gear S is correct and touch Yes. If the number is not correct, touch No and enter the correct number.
If the issue persists, we request you to try following steps to isolate if the issue is with the Gear device or the Gear application.
1. Restart the Gear.
2. Try clearing the cache and data of the Gear manager application on the phone. Performing clear cache and data will refresh the application and will set the application to default deleting the cache files of the application.
From Home screen tap on Apps > Settings > Applications/Application manager > Swipe the screen to All > Scroll down to the Gear manager application > Tap on application name to clear the cache data.
3. If the issue persists, try un-installing and re-installing the Gear manager application on the phone and check if that helps.
4. Try resetting the Gear to factory defaults and check if that works fine. On the idle screen select settings > Reset Gear.
If the issue persists, we request you to write back to us with the result, along with the screen shot of the error messages to help you further.
Should you desire additional assistance, we invite you to access the web-link https://forums.androidcentral.com/e...g.com%2Fus%2Fsupport%2Fcontact&token=_hDW1l_O to speak to a Chat Specialist. Our technicians are more than happy to assist you further. Chat Support is available 24X7.
For additional support and updates regarding your product, please follow us at @SamsungSupport on Twitter or like our page at https://www.facebook.com/samsungsupport.Thank you for choosing Samsung products.
If you have a minute, please fill out a brief survey to help us serve you better. To begin the survey, click on the “Start Survey Here” link at the bottom of this email. Please note that you can access the survey page only when the pop-up blocker is disabled in the browser.
Sincerely,
Parteep
Last edited:
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