Call forwarding Issues

RC_Cola

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Today 11/19/15, I spoke with Samsung Advance Technical Support on the Note Edge call forwarding issue. They are now saying you have to call AT&T and have AT&T set up the call forwarding to your Gear S. The tech guy said if you own any AT&T Samsung Phone and a Gear S, you have to call AT&T to have AT&T hard code the call forwarding.

They will not explain why the call forwarding automatically works on the Android 4.X version, Samsung 5S or 6S. It is not in their files per Samsung Tech Guy

11/21/15 Update: Below is the Samsung reply to our issue.

Dear Ruben,

Thank you for taking the time to contact us at Samsung Technical Support. We always appreciate hearing from our customers.

It must be disappointing that you are experiencing issues with the call forwarding feature on your Gear S device. I will help you with the possible steps and available options.

We have gone through your previous interactions and see that you have been informed that the call forwarding cannot be done with the Gear S device connected to the Galaxy Note Edge device. We apologize for the miscommunication by our representative.

We are not sure, if you have set following settings on the phone and Gear S device for this feature to be active. I request you to cross check if you have followed the same steps below.

When you pair your Gear S with your mobile device, call forwarding will turn on automatically.

Review the information about automatic call forwarding, mark the I have read and accepted checkbox, and touch Yes to continue.

To Turn On Automatic Call Forwarding feature follow below steps provided:

1. From the Clock screen, swipe up to access the Apps menu.
2. Touch Settings .
3. Touch Call.
4. Touch Auto call forwarding.
5. Mark the Turn on checkbox.
6. Verify that the number for your Gear S is correct and touch Yes. If the number is not correct, touch No and enter the correct number.

If the issue persists, we request you to try following steps to isolate if the issue is with the Gear device or the Gear application.

1. Restart the Gear.
2. Try clearing the cache and data of the Gear manager application on the phone. Performing clear cache and data will refresh the application and will set the application to default deleting the cache files of the application.

From Home screen tap on Apps > Settings > Applications/Application manager > Swipe the screen to All > Scroll down to the Gear manager application > Tap on application name to clear the cache data.

3. If the issue persists, try un-installing and re-installing the Gear manager application on the phone and check if that helps.

4. Try resetting the Gear to factory defaults and check if that works fine. On the idle screen select settings > Reset Gear.
If the issue persists, we request you to write back to us with the result, along with the screen shot of the error messages to help you further.

Should you desire additional assistance, we invite you to access the web-link https://forums.androidcentral.com/e...g.com%2Fus%2Fsupport%2Fcontact&token=_hDW1l_O to speak to a Chat Specialist. Our technicians are more than happy to assist you further. Chat Support is available 24X7.

For additional support and updates regarding your product, please follow us at @SamsungSupport on Twitter or like our page at https://www.facebook.com/samsungsupport.Thank you for choosing Samsung products.

If you have a minute, please fill out a brief survey to help us serve you better. To begin the survey, click on the “Start Survey Here” link at the bottom of this email. Please note that you can access the survey page only when the pop-up blocker is disabled in the browser.

Sincerely,

Parteep
 
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RC_Cola

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I have been exchanging emails with Samsung Technical support about the automatic call forwarding not working properly between the Note Edge and the Gear S Watch. They have requested that I send my Note Edge to see if it is a hardware defect.that is causing the automatic call forwarding not work. I think it is kind of funny, because the automatic call forwarding worked fine with KitKat. According to Samsung records, they have no knowledge of this issue. It looks like the right hand is not talking to the left hand.

I haven't decided if it is worth it or not to send the phone back or leave it like it is. I had AT&T hard coded my Gear S phone number into the call forwarding system.

What do y'all think?
 

RC_Cola

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Sent my Note Edge to Samsung. They didn't find anything wrong with the phone but would like more information about the error. I emailed a lengthy reply about the call forwarding issue.
 

RC_Cola

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A follow up about the call forwarding issue for me. Samsung Tech Center in Plano, TX is where I sent my phone to looked at. Samsung ended up reflashing my phone with Lollipop 5.1.1 and that seem to do the trick. The call forwarding now works correctly and my call forwarding issue has been resolved.
 

mountainbikermark

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A follow up about the call forwarding issue for me. Samsung Tech Center in Plano, TX is where I sent my phone to looked at. Samsung ended up reflashing my phone with Lollipop 5.1.1 and that seem to do the trick. The call forwarding now works correctly and my call forwarding issue has been resolved.
My carrier, AT&T, pushed 5.1.1 to my Note4 back on September 30. I'd forgotten not everyone has that update yet.
 

georgnik

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I went through the whole thread and didn't found something similar nor any solution. Automatic call forwarding is not working on dual Sim phones, whether 2 sims are in use or just one.
 

Thomasw89

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I have the same issue of some calls directly go to voicemail and I receive a missed call notification instead. I noticed that it always happens at home when I am on WIFI. If I turn off the WIFI, my phone would ring instead of directing the incoming call to voicemail. My phone is a Samsung S8+ Duos SM-G955FD source from Canada. I am using it on T-Mobile.
Another issue is if I forgot to turn off WIFI and left home. I would not get internet connection. The phone would not connect to T-Mobile unless I turn off the WIFI.

I wonder if this is a problem with Samsung or with T-Mobile.
 

Thomasw89

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I am so embarrassed, I finally figure out why my S8+ would not ring and forward the calls to voicemail and why it does not do this outside my home. I thought it was the WIFI connection or something with T-Mobile, it was neither. I was the problem. S8+ has a function that mute the ring and forward calls to messages when the phone is placed face down. Pick up the phone and the phone would be receiving calls again. This feature is call Easy Mute and is activated in the settings. That is why I was able to pick up calls outside my home and often unable to at home. I have a habit of placing the phone face down at home. I am such a dork.
So, if you have the same issue like me, check your settings or just do not place you phone face down. Solve this problem visit Fast Cell Repair.
 

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