cant listen to music downloads

[AC Question]

I have a xgody phone my music player that's already on the phone won't play anything and when I put music app on the phone it still won't play. Please help this is frustating as I don't understand why it won't work iv only had this phone for a month

 

[B. Diddy]

Welcome to Android Central! Where are you downloading music from, and where are the files downloading to? What file format are they?