Can't pair media link!

[kansas666]

So with this method I was only able to connect to the media link. If I try to connect to wifi while connected to media link it seems to break the connection.

One interesting thing that kind of worked was putting my phone into airplane mode then connecting to my wifi, then connecting to media link. Unfortunately this let me use wifi while connected to media link but after a minute or two it always disconnects giving a message saying it is unable to turn on USB tethering.

So I called At&T and got the same response as others here. I have to purchase the tethering plan to use the media link. I explained that there was no documentation to that effect and that the problem is only with this phone. Other phones work fine without the tethering plan. The operator forwarded me to HTC. HTC said they are aware of the bug and sent me this email for a work around.

"At this time, this issue is under analysis and we hope to address this with a future update. However, I do not have an ETA as to when the update will be available. I would recommend that you keep an eye on our official website and social media outlets. Once we have any information regarding the release of an update for your One, it will be announced on these sites. Also, you should receive a notification directly on your phone when an update is available for download.

In the meantime, I do have some steps that you can try as a work around to use your Media Link HD until a permanent solution is established.

First, make sure the Media Link HD is plugged into the wall outlet and connected via the USB cable for Power. Please also make sure it is plugged into the TV with the HDMI Cable, the input on the TV is set to HDMI, and the indicator light is solid blue/green.

Next, on your phone turn on Airplane Mode by going into settings>toggle Airplane mode to the on position and then turn on your Wi-Fi. Once your One successfully connects to WiFi, then try to initiate the connection to your Media Link HD by dragging down the notification bar>Media Link HD>Media Link HD again. Please remember to turn off Airplane Mode when you are finished using your Media Link HD. If you do not turn off Airplane Mode, you will not be able to use your One for calls or mobile data. "

I tried this work around and like others here, it only worked for about a minute before it disconnected and I received a message on my phone stating I needed a mobile hotspot plan. One other bug I noticed is that it puts the phone in landscape mode (which makes sense) but if it's on the blinkfeed screen I can't swipe sideways to get to any of my other home-screens.

I guess I'll just have to wait for the bug fix.

 

[sidekickkdx]

Thank you for this information. Don't you just love it when tech support tells you to make sure everything is plugged in?
I tried the workaround, too and had the same result. Worked for a minute and then disconnected.

 

[SCjRqrQCnBQ19QoYCtdl]

Anyupdates on this?

 

[Seggzy]

nope... there's an update coming out soon, so if it doesnt work after that, i'll call them again.

 

[cmimagery]

Where is the update coming from? ATT or HTC? Any idea if it's the phone or the Media Link? Thanks.

 

[HunterKen7]

Man, what a joke. I'm getting my media link on Friday from ATT. We'll see how it goes.

 

[SCjRqrQCnBQ19QoYCtdl]

Where is the update coming from? ATT or HTC? Any idea if it's the phone or the Media Link? Thanks.

Supposedly it is ATT crapware causing the problem. So I would guess it has to come from ATT?

 

[ICEmayne]

Just received my Media link. No luck getting it to work.

Sent from my HTC One using Android Central Forums

 

[LaBigBro]

I've got the 103 firmware and am experiencing the same issue.

 

[LaBigBro]

I'm also on 5.19.103.1 and having the same issue.

Ditto

 

[bosshaug12]

My media link is on 2.99 firmware... wtf

 

[SCjRqrQCnBQ19QoYCtdl]

bump

 

[Son Nguyen]

Just received mine today, 5.19.103.1. Same problem. What a complete bummer. I was looking forward to showing off my Highlight videos to iPhone users

 

[skifri]

Yeah.. this sucks pretty much (same problem here). Although the 30 - 60 seconds I got it to work with airplane mode turned on and playing enemy strike (or any other 3d rendered android game) were pretty darn sweet . Looked like I was playing PlayStation / xbox on my big screen tv!

 

[HunterKen7]

Does anyone have an HTC one through a different carrier and can pair up with the Media Link no problem? If so, we need to take that to ATT and prove to them that a tethering plan is NOT needed to use the device.

Android central should do a piece on this story so it can get more exposure. Maybe light a fire under someones *** to get this resolved.

 

[HunterKen7]

Double post for extreme bumpage! HTC released a phone update to fix this!! Everyone go to About phone >> Software update!

 

[SCjRqrQCnBQ19QoYCtdl]

Nice

 

[Son Nguyen]

Awesome, I was just about to email HTC about it.

 

[Son Nguyen]

I just tried it and it asked for a PIN?

 

[SCjRqrQCnBQ19QoYCtdl]

I just tried it and it asked for a PIN?

Did you try 0000?