Download manager was not opening showing error of documents has stopped

[Android Central Question]

I have cleared data of download manager app but still it is showing and I also tried formatting phone after formatting it works but wen I download something it's not working

 

[B. Diddy]

Welcome to Android Central! Which phone? What's the exact error message you're getting? "Documents" isn't directly related to the Download Manager app.

 

[Ram Chander Tummanapalli]

Moto c plus

 

[B. Diddy]

Ok, and what about my other question?

 

[Ram Chander Tummanapalli]

Showing error ,,, documents has stopped, while opening download manager

 

[B. Diddy]

Hmm -- maybe "Documents" is what that phone calls its file manager app. Try going to Settings>Apps, tap Menu>Show System, and look for an app called Documents. Clear the cache and data for that app as well, and then see if the the problem goes away.

The other thing to do would be to boot into Safe Mode and see if the problem goes away: https://motorola-mobility-en-in.custhelp.com/app/answers/indevice_detail/a_id/118548/p/30,6720,10211