I've called CS three times since yesterday. I'm a 6/7 online order, with an original estimated ship date of 6/28.
First, I called at about 12:30 yesterday, to check status, and see if I was affected by the delay. I was told, "Yes, there is an up to 7 day delay, and your order was quite possibly affected, as we do not have any tracking info at this time." I said, "That's okay, I'm well aware of the delays, I just wanted to check. Thanks."
Second, I called at 12:30 again today, to double check. I was informed again of the delay, confirmed it hadn't shipped yet, and that now I was getting a $25 gift card.
Just called again at 10pm ET to verify a few more things. Weeks ago, I requested a change to shipping address (work instead of home), which was confirmed. Then I asked for them to text me when it shipped, I was told this wasn't possible, because an e-mail confirmation was set up. I explained, "That e-mail goes to the account manager, my brother, who will be unable to alert me when my order has shipped." I was given a half-hearted apology, and no explanation as to why I can't be texted, or why the confirmation e-mail address can't be changed. All this wasn't really all that aggravating, I half expected it. The aggravating thing was that by the end of the call, the CSR wasn't even paying attention.
Me: "Okay, thanks for your time."
Him: "..."
Me: "Hello?"
Him: "Is there anything else I can do for you?"
Me: "It still hasn't shipped, right?"
Him: "Huh?"
Me: "My phone. It hasn't shipped yet, right?"
Him: "...Yeah..."
Me: "...Right."
Him: "Anything else?"
Me: "Nope. You've been WONDERFUL. Thanks. Have a good night."
Dillweed.