Error retrieving information from server.[RPC:S-5:AEC-0]

[brown135]

This worked! Forever have I tried to find the solution thanks a ton!

 

[Bob Thiel]

Thank you, thank you, thank you! Worked great

Bob

 

[Shakirat Moshood]

Hello, couldn't see google play store under my application manager. i got s3.... really needs your help please

 

[Deepak atHome]

Hi There, your problem might have been resolved by this time. But, still posting for others sake who visit this site

Solution:
just ignore whatever you have in your mind regarding clearing data, uninstalling app updates, remove/add ing accounts, follow the below step to solve the problem at the cost of losing internal data unless you back up it!

step: go to Backup and Reset under Settings menu, just continue to Factory reset option and click on Erase data and restore (back up data if any as it removes everything)

njoy

 

[Thinriches]

On the Samsung Galaxy S3 that worked for me too!
First remove your Google account, go to Settings and scroll down to Accounts then select Google. At the top where it shows your e-mail address tap it then at the bottom of the page tap Remove account. Ignore all the dire warnings and follow it through until it's gone.
Now do the removal of the cache and data by going to Settings > Applications Manager >All and scroll down to Google Play Services. Tap this and Clear Cache, Clear Data and Force Stop.
Now go back one step and do the same for Google Play store, Clear Cache, Clear Data and Force Stop. Now do it for Google Services Framework too.
Go back to the main menu and select Add account then Existing account and sign in with your username (usually your e-mail address) and password and agree to all until the account is created.
Now reboot the phone and viola! There will be a prompt about accepting Google terms, location settings etc. just agree and suddenly all your apps will be back and updating good as new!

Many thanks to all who helped on this one!

This totally worked for me today. My caller was easily able to go through the steps - i took out the removing the google account step, however - just cleared / force stopped the services in question and restarted the phone. They were just asked the default setup questions for google location services on the restart and then everything was working fine. Solved after a store rep, apple rep and another tech support rep here were unable to solve the issue

TH

 

[Mkfjaklhe]

I am having the same problem "Error retrieving information from server.[RPC:S-5:AEC-0]". Please help me to resolve the PROBLEM.

 

[Jitendra Taneja]

Sir But How to Doing This??
plz tell me Step By Step

Re: Error retrieving information from server.[RPC:S-5:AEC-0]

 

[pinkroses]

This post worked for me.Thanks a lot.

 

[Xtian Pascual]

hi sir can you help me on my problem re:Error retrieving information from server.[RPC:S-5:AEC-0]

i am new user of android please help me

 

[Connie Mouo]

Im also reseceiving the massage pls help resolve it

 

[Storm Apsey]

Hi Guys.

I m using a Samsung Galaxy Pocket Neo smart phone and trying to load whatsapp and facebook, however nothing works from play store. I have loaded the gmail account and deleted again as per advise on one of the replies on this website, tried installing directly from playstore but NOTHING.
Can anyone help because I still get error while retrieving information from server.
Thanks Yvette

 

[womble dung]

(using bluestacks)
how do i get to "settings>account"?

 

[manasranjan]

I have followed the procedure still it is showing server error retry...................please help:-[:-[

 

[Brandon Morris]

Thanks a lot, finally I can buy apps on my phone! I never post on forums, but I just wanted to let you know I appreciate you taking the time to write out the solution to mine (an many others) problem.

 

[Raajirajamohan Ji]

Gud Morning. I having problem cannot download anything
The will show that got error retrieving information from server ( RPC-S-P:7: AEC-0). Please help I cannot do any work. Tq

 

[leeloo7]

Hi.
I've had problems with Google Play store for quite some while. On my Samsung Galaxy Note 3 whenever I try to purchase an app I get the error : "Error while retrieving information from server [BH-PPH-10]".
I tried purchasing from desktop, but there I got the error: "We're sorry. An error occurred while processing your purchase. Please try again later."
I have tried to update my credit card info on Google Wallet, but in Payment Methods I also got the error: "We're experiencing a temporary problem. If the problem persists, report this issue."
I also tried deleting my Google account, clearing cash for all Google processes on my phone, but I still can't buy apps...
I submitted several tickets to Google but there was no answer...
Please help, I'm running put of options!
Thanks!

 

[Steven Almanzor]

I didn't know how to retrieve my account in Clash of Clans.
:'(

 

[Fernando Philip]

Thanks so much, it finally worked

 

[Malou Pena]

How to retrieve data usage

 

[Chesca Rodriguez]

I try your instructions , but it doesn't work . What to do ? :'( Please help me ....