Essential Order and Shipping Thread

[CollinFX45]

Not to mention camera reviews have been horrid, battery has been mediocre at best and has no features like iris scanner, waterproofing, sd card, wireless charging, Samsung pay, etc.....

I've read four of five reviews and this isn't accurate. Camera reviews have been "okay" to "good," and battery life has been praised in each review. The other features missing, sure, but those were known quantities going into this.

Edit: quite sad to not get any kind of shipping email today. Waking up every morning looking for that FedEx tracking number!

 

[Norgoth]

Not updating the consumer is deplorable marketing ranking up there with airline customer service

 

[Silverberg]

So now the Blackberry Keyone in all black is coming to AT&T on Sep 1st, $500.

 

[Silverberg]

Essential better get there act together and quick.

 

[cstmstyle]

Their definition of shipping is "imminent" and mine are completely different. I get they are a small group of people trying to fulfill 1,000's of phone orders but it would be nice if they would say things that are more clear.


Also I see they are doing the LA first look event tomorrow at 6pm. Maybe after these "First Look" events are done they will focus more on actually getting the phone in customers hands.

 

[bhatech]

The way they worded in the camera order email yesterday it was interesting. Your phones are shipping soon, order the camera now to receive the phone and the camera at the same time. So based on that I'm thinking they are probably still few days away before finalizing all the orders and shipping them together.

 

[cstmstyle]

So I was just able to get the 360 camera ordered even though Customer Support said they would add it to my original phone reservation. The good news was I was able to reserve the camera and within a minute got the email to pay for it. Hopefully they will ship it with my phone now as well.

 

[Norgoth]

Your car.era wl ship "imminently".

 

[Norgoth]

Camera

 

[Norgoth]

Will

 

[bhvol]

So I was just able to get the 360 camera ordered even though Customer Support said they would add it to my original phone reservation. The good news was I was able to reserve the camera and within a minute got the email to pay for it. Hopefully they will ship it with my phone now as well.

How did you order the camera separate?

 

[anon(1733)]

Essential started sending out emails yesterday for the camera.

 

[truthier]

So they charged me 2 days ago, no shipping, missed the shipping time frame they told us...not 7 days, but within 7 days. I have never seen a company thats so unreliable.... and while the company is new, the father of Android is heading it, so this is not his first rodeo.... but the complete lack of communication makes it worst.

 

[modifier]

Maybe it's a hangup with Foxconn. They build the PH-1 and also do order fulfillment and logistics. Perhaps Apple paid Foxconn extra to focus on the iPhone 8 and make Essential look bad by delaying. Apple is probably mad because they're using aluminum and their bezels aren't as thin. #conspiracytheory

I have no idea, really. I'm just killing time and waiting patiently.

 

[bhvol]

During the "first" pre-order waiting period, I emailed support to change my order to white and add a camera. I was told that it had been changed. Then I got the email that the black was ready I ordered anyway as I had no idea how long it would take to get the white one out. I am going to wait (hope) to get the black one and then email about the camera.

 

[Norgoth]

For your reading pleasure(or not), as of around noon today EST:

"Poonam (Essential Products, Inc.)
Aug 24, 12:11 MST

Hi John,

Thanks for writing in. Shipments of the Essential Phone will begin going out this week. Once your Phone is shipped, your tracking link will be updated with FedEx information. Please enjoy the rest of your day!
Sincerely,

Poonam
Essential Customer Experience Team"

 

[ChuckG73]

Well it did not ship today....see about tomorrow since they told me yesterday this week and in the next 24-48 hours.

 

[jumper809]

For your reading pleasure(or not), as of around noon today EST:

"Poonam (Essential Products, Inc.)
Aug 24, 12:11 MST

Hi John,

Thanks for writing in. Shipments of the Essential Phone will begin going out this week. Once your Phone is shipped, your tracking link will be updated with FedEx information. Please enjoy the rest of your day!
Sincerely,

Poonam
Essential Customer Experience Team"

Ole Poonam.

 

[y2jdmbfan]

Ole Poonam.

I was about to type the same thing! ROFL!

 

[bhatech]

Maybe it's a hangup with Foxconn. They build the PH-1 and also do order fulfillment and logistics. Perhaps Apple paid Foxconn extra to focus on the iPhone 8 and make Essential look bad by delaying. Apple is probably mad because they're using aluminum and their bezels aren't as thin. #conspiracytheory

I have no idea, really. I'm just killing time and waiting patiently.

I can guarantee you Apple doesn't care one bit about essential as of now