Essential Order and Shipping Thread

[bhatech]

Over on twitter CNET’s senior editor replied to my tweet saying that they give companies the benefit of the doubt.... I wish they focused more on reporting facts rather than being an advertising channel for products.... Naive I know....

I strongly believe they are just lazy to do some actual reporting by digging up facts or research than giving companies benefit of doubt. So they publish what ever PR of company gives to them and done with it.

 

[SeanHollisterCNET]

Am I the only one constantly checking this thread to see if anyone else’s phone shipped?

I am.

 

[cdd543]

I'm guessing they are sitting at a FedEx facility waiting on the go ahead from essential. Essential is probably trying to push out an update to fix the camera before they get in consumer's hands.

 

[bhatech]

I'm guessing they are sitting at a FedEx facility waiting on the go ahead from essential. Essential is probably trying to push out an update to fix the camera before they get in consumer's hands.

If they are packed up and sitting in a FedEx facility, how can essential push an update?

 

[Silverberg]

Essential can say anything they want, and basically they do. Expect an email today with shipping info...haha. How will anyone know....

 

[Poposansan]

Good to see you here. Perhaps you can help make Essential accountable...

 

[Poposansan]

Good to see you here. Perhaps you can help make Essential accountable...

That was meant for Sean Hollister...

 

[cdd543]

If they are packed up and sitting in a FedEx facility, how can essential push an update?

It'll be a software update your phone receives when you turn it on.

 

[bhatech]

It'll be a software update your phone receives when you turn it on.

Ah yeah that's true.. I misunderstood your original post

 

[Gdwheel]

Everything about this phone and its release is a complete disaster. Everything has been delayed and the company has handled it very poorly from a PR standpoint. The reviews are mediocre at best (and some are very poor), even as Essential is rushing out last-second updates. For a company that needed every break it could get to make a splash and hope to compete, it has done everything wrong. The only chance Essential has is if this phone knocks it out of the park. From everything I have seen, it is okay or even good, but not that good. There is no way they can overcome all of the screw-ups they have had so far. I ordered the phone and want to give it a fair chance, but it will really have to be awesome or it is going back. I would cancel right now if I thought I could. I guess this is what happens when you have phone nerds and not actual business people running a company.

 

[SeanHollisterCNET]

@Poposansan

Haha. Funny to hear you say that right after bashing me, but I'll take it. Journalism has a bad rep right now, and I don't expect to fix that overnight.

 

[Poposansan]

@Poposansan

Haha. Funny to hear you say that right after bashing me, but I'll take it. Journalism has a bad rep right now, and I don't expect to fix that overnight.

Fair enough. I’m encouraged you’re listening. I hope Essential is listening as well and plan to make some changes. I believe people would be forgiving if only they took the time to communicate and be honest and open about whatever challenges they’re facing. I for one would be. They managed to design and produced what looks like a very cool device but seem to be stumbling on logistics, customer service and communication. Leadership is absent....

 

[bhatech]

According to Mr Mobile update rolling out now for camera improvement

https://twitter.com/theMrMobile/status/901251364617113600

https://t.co/2ga0AfskE0

 

[Poposansan]

Essential is starting to ship today.... Really? How about the answer I just got? I'm puzzled.... What's the strategy? Lie to the media and hope for the best?


Emily (Essential Products, Inc.)

Aug 25, 18:26 MST

Hi Paul,

Thanks for writing in. Though I don't have any new information to share, we take all feedback seriously. I'll pass your thoughts to the team. I hope you have a nice evening.

Sincerely,

Emily
Essential Customer Experience Team

 

[Poposansan]

This was my answer to Emily (who I'm sure is not to blame for any of this):

"These were not thoughts. They were a question from a customer (me). Lacking am actual phone that I already paid for I expect an answer, *or a refund. It's quite simple.


Regards,

Paul"

And with that I'm getting off the Essential bus... Good luck everyone hope you get your phones soon.

 

[cdd543]

He says the camera is still bad after the latest update.

 

[PhiPsi32]

I'm in no hurry. My CC hasn't been charged. if I don't like the phone, I'll return it. [Pops open another beer . . . lights cigarette . . . launches HBO Go . . . ]

 

[ChuckG73]

I have not received an email for shipping but did receive one from sorry saying they did not have information for when it would ship

 

[Norgoth]

Ouch. Seriously, I am now guessing that Essential the company is DOA.

 

[maverick96]

This company WILL NOT let you cancel an order!! I've been trying for days!!!