Originally Posted by vtmike
This is a email reply I received from VM after I complained about the price changes.
Hello Michael,
Thanks for contacting Virgin Mobile Customer Care.
Like all major carriers, we’ve seen data usage in particular increase significantly over the past few months and we are taking steps to ensure customers continue to enjoy unlimited data while using Virgin Mobile, without overages or a contract.
Smartphone penetration within the pre and post paid markets has grown exponentially with mobile data traffic increasing to match. Virgin Mobile is committed to providing its customers a great wireless experience now and in the future. As we are changing our plans we are also furthering our commitment to deliver top of the line smartphones to our customers without a contract.
Rather than imposing limits and overage charges on data plans for wireless phones Virgin Mobile has changed the pricing structure of our plans so all smartphones will pay the same.
As of July 20, 2011, new Virgin Mobile customers will be activated on the new plans while existing Beyond Talk customers will be able to stay on their current plans. Since you and your wife are already enrolled in this plan your monthly fee will not change unless you decide to change plans.
Hope this helps, If you need additional assistance, feel free to let us know how we can assist further or contact us at 1-888-322-1122 (or *VM from your handset). You can reach us Monday throughSunday from 4am-9pm PST.
Thanks,
Claudia Virgin Mobile At Your Service
Prepaid Cell Phone Service and Pay as You Go | Virgin Mobile Auto-Response 07/06/2011 11:33 A