Galaxy Note 10.1 4.3

[anon(6174973)]

Just because you may not get an OS upgrade or more than one OS upgrade doesn't equate to the OEM neglecting the product. The product doesn't magically become worthless or dead if it doesn't get an OS upgrade. All it means, in its entirety, is that it didn't get an OS upgrade not that its somehow not the same product you paid for.

Nexus 7

It's more like the OEM shifting their focus on the newer products actually.

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[Haalcyon]

Once again, this device is barely a year old. And has a quadcore processor. I think it can handle 4.3. We'll see if you're singing this same tune when the next model comes out next year and Samsung is dragging A$$ on pushing an OS update because they want to sell more devices. Oh but I forgot some of us have another $500-$600 to shell out for a new device. When you say 2012 edition, don't make it sound so old. Remember this so called 2014 edition came out this year, 2013. Like I keep reiterating, this device is more than capable of handling 4.3 and the other new features. And I don't see them as FREE upgrades, I said before if the hardware can handle it. If I didn't think it could handle it, I would not EXPECT anything. So I guess when people buy tvs and computers or cars and an update comes out they shouldn't expect it and not enjoy the new and improved features that their purchase can have. They should not want their purchase to operate better and more efficient if there was new software. I think that's crap.

Aquaman75

My Note 10.1 will still be the same functioning product if it doesn't get 4.4 or 4.5. Now, if there's a bug and something I paid for to be working is not working I expect a fix. I don't feel that Samsung owes me free upgrades for a few years and I don't believe that my $600 tablet somehow becomes less useful or that I'm being mistreated as a customer if Samsung releases a newer product with a newer OS next year and my tablet doesn't get those features. It sounds like we just have different expectations and that's okay. I respect your POV, you don't have to respect mine.

Nexus 7

 

[Paul627g]

It's more like the OEM shifting their focus on the newer products actually.

No doubt this is a huge factor. OEMs will do their best to keep an existing device updated or provide bug squashing updates to make the product life pleasant for the consumer. Same time just like any business your always looking ahead and shifting resources to your next new product while still trying to keep your current product/customers happy.

Its a nasty balance that I wouldn't want to have riding on my shoulders.

 

[Paul627g]

Just to tap into what I explained earlier about devices performing the best over the long haul with its initial OS. My wife's S3, my Nexus S 4G and even my new HTC One all ran best IMO with the initial OS at release. Sure the updates were great and provided lost of good new perks but there were things that changed or all the sudden glitchy that weren't there before the updates. Then looking past the new bugs/glitches with a fresh update I look over the long haul, stability and performance I still think the original OS was the best at going the long haul without having to do a factory reset or something else to bring back that " New Device " feeling of running smooth.

Not to rain on anyone's parade of updates, I like them too but just pointing out that things don't always work in our favor with a new update to a newer version of OS.

 

[zr2s10]

Just because you may not get an OS upgrade or more than one OS upgrade doesn't equate to the OEM neglecting the product. The product doesn't magically become worthless or dead if it doesn't get an OS upgrade. All it means, in its entirety, is that it didn't get an OS upgrade not that its somehow not the same product you paid for.

Nexus 7

That's all well and good, as long as the OS as it is, is flawless. As far as I'm concerned, these aren't so much upgrades, as bug fixes. And I agree that the current product is still what I paid for, but upgrades are the expectation in the mobile world, not the exception. It is understood ( and even stated by some OEMs), that they will upgrade software throughout the lifecycle of the product. My issue is with the fast and loose definition of "lifecycle".

 

[Kevin OQuinn]

That's all well and good, as long as the OS as it is, is flawless. As far as I'm concerned, these aren't so much upgrades, as bug fixes. And I agree that the current product is still what I paid for, but upgrades are the expectation in the mobile world, not the exception. It is understood ( and even stated by some OEMs), that they will upgrade software throughout the lifecycle of the product. My issue is with the fast and loose definition of "lifecycle".

I've never heard any OEM say anything along the lines of "upgrades will come throughout the lifecycle of the product."

I've heard "it'll get 4.3" if it launched with 4.2 but 4.3 was out, or something like that.

What bugs are present that need to be fixed? And how will an OS upgrade fix those bugs but at the same time not introduce new ones?

You can't go into the purchase of a device expecting upgrades. That's not realistic. Like Haalcyon said, as long as it works as intended, the same as when you bought it, you're getting your moneys worth. You don't buy a car, and then the next year when a new model comes out, expect a free upgrade do you? You paid for a device knowing full well what it's capable of and can do. You were ok with that when you paid whatever you paid for it then, so why is it a problem now? Why is it suddenly not a worthwhile investment? "When I bought it I thought it was worth $500, but now that it's old it's I want $200 back." Same principle, really.

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[zr2s10]

If we're not to expect updates on software, why is "Software Update" a part of every OS? The majority of smartphone and tablet customers expect updates, so I don't understand why anyone think that's unrealistic. Updates are the norm when it comes to mobile devices and computing in general. Perhaps I was incorrect in using the terms "bugs" as an all encompassing thing. I'm talking performance issues, lag, etc.

I'm not saying I don't like my Note 10.1 as it is, but there is an expectation (whether you feel it realistic or not) that a mobile device be supported with updates that it can handle, for at least 2 yrs. If you don't keep current customers happy, they will be former customers.

And tablets are nothing like cars. That's just silly. And my truck takes offense to that.

 

[Andy847]

I'm starting to rethink Samsung, as a customer who has and loves my Galaxy S3 and Galaxy Note 8.0 and original 10.1 tablets, I'm starting to wonder if they are starting to falter on their newer Devices, just rushing them out. I've been interested in getting the Note 3 phone, yet a lot of problems on this forum about issues with that phone. Now I just read a bunch of Reviews on the 10.1 2014 edition on Amazon and Best Buy, customers like it, but it has a lot of issues as well. Maybe they will get addressed sooner or later, most likely later, but I wish they would properly test these devices before rushing them out to the consumers. If I have to pay premium prices for Samsung Phones and Tablets, make sure they work before you get them out to the public.

Like I said, their products are good, and no product is perfect out of the box, just expect more from a company that's starting to price like ICrap and their products just don't work yet. Be it software or hardware. Just my opinion. Been loving Samsung for awhile now, just not sure if they can keep my loyalty with the way the newer devices are coming out. Some people love the new devices, I definitely looked forward to them, but surprised at the not so great reviews on them. Especially the new Note 10.1 2014 edition. And I do realize not everyone is having problems with their new devices/phones.

 

[Haalcyon]

If we're not to expect updates on software, why is "Software Update" a part of every OS? The majority of smartphone and tablet customers expect updates, so I don't understand why anyone think that's unrealistic. Updates are the norm when it comes to mobile devices and computing in general. Perhaps I was incorrect in using the terms "bugs" as an all encompassing thing. I'm talking performance issues, lag, etc.

I'm not saying I don't like my Note 10.1 as it is, but there is an expectation (whether you feel it realistic or not) that a mobile device be supported with updates that it can handle, for at least 2 yrs. If you don't keep current customers happy, they will be former customers.

And tablets are nothing like cars. That's just silly. And my truck takes offense to that.

Software updates do not equate to OS version upgrades though. A bug fix and moving from Android 4.1.2 to 4.3, simply put, are not the same thing. Microsoft didn't include upgrades across the board to Windows 7 and Windows 8 for everyone that bought computers with Windows Vista on them.

Nexus 7

 

[zr2s10]

Software updates do not equate to OS version upgrades though. A bug fix and moving from Android 4.1.2 to 4.3 simply put are not the same thing. Microsoft didn't include upgrades to Windows 7 and Windows 8 when folks bought computers with Windows Vista on them.

Nexus 7

Pretty much the same thing. And MS didn't include those upgrades, but you at least had the option to buy them if your PC was capable of running it. Samsung doesn't even give that option. Heck, I'd pay a couple bucks for major version upgrades (not maintenance updates). But I'm not about to shell out $500+ for another device simply to get the newer OS, and shouldn't have to.

PS, my truck says you still owe it an apology

 

[enigmax]

My Note 10.1 will still be the same functioning product if it doesn't get 4.4 or 4.5. Now, if there's a bug and something I paid for to be working is not working I expect a fix. I don't feel that Samsung owes me free upgrades for a few years and I don't believe that my $600 tablet somehow becomes less useful or that I'm being mistreated as a customer if Samsung releases a newer product with a newer OS next year and my tablet doesn't get those features. It sounds like we just have different expectations and that's okay. I respect your POV, you don't have to respect mine.

Nexus 7

Well, write a SNote file with Note 3 and share it with your "old" Note 10.1 or Note 2 or maybe with 8 too. Lets hear how well it works and do you feel that your "old" device is still useful. This is problem we are facing already! Devices only a year old, cannot handle new files. If we are doing some project all together and sharing/syncing the updated project with others, all must have the same SNote version. If someone now has bought Note 3 and he makes some sketch/notes to the file, the file is useless for rest of us - none of us who have "old" 10.1/2/8 cannot open the file modified by Note 3. Let say, I do feel my Note 10.1 is a bit useless. Should I upgrade my "old" devices then? Or should Samsung maybe do something to it?

What about laptops and computers? They are even cheaper than Note-devices. Would you use e.g. Office at work, if you are expected to buy a new computer on every year to share documents? One year life cycle, no support for older software/application? Just buy another, on every year?

The problem is not only the OS, the problem is in Samsung - do they really think that they could ever be famous among companies if they treat their customers on this manner? This is the reason why Apple and iPads are popular at work. Companies and schools can rely on Apple. If we are going to buy around hundred tablets working together, do you really think we are going to replace them on every year? Or in the worst scenario, let say, 6 of them are replaced with newer devices causing that 94 of devices are "too old" to handle new file format... As it is now. Should we then replace the rest 94 of them too to get the same app-version?

Sorry to say, but Samsung is going to hang itself. No companies will buy this kind of devices and people will loose their interest in the end... But Im quite sure, maybe positive thinking, that the OLD Note 10.1 will get an OS update too. Only question is "when?".

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[Kevin OQuinn]

Pretty much the same thing. And MS didn't include those upgrades, but you at least had the option to buy them if your PC was capable of running it. Samsung doesn't even give that option. Heck, I'd pay a couple bucks for major version upgrades (not maintenance updates). But I'm not about to shell out $500+ for another device simply to get the newer OS, and shouldn't have to.

PS, my truck says you still owe it an apology

Why would anyone buy a device expecting an update to software that doesn't exist yet? That just doesn't make sense. "Hey, I bought this, and it better get 4.5 when it comes out".

There are rare situations where an OEM says an update is coming, and then they pull the plug. Those are few and far between, though. In that case, being angry is justified IMO.

Well, write a SNote file with Note 3 and share it with your "old" Note 10.1 or Note 2 or maybe with 8 too. Lets hear how well it works and do you feel that your "old" device is still useful. This is problem we are facing already! Devices only a year old, cannot handle new files. If we are doing some project all together and sharing/syncing the updated project with others, all must have the same SNote version. If someone now has bought Note 3 and he makes some sketch/notes to the file, the file is useless for rest of us - none of us who have "old" 10.1/2/8 cannot open the file modified by Note 3. Let say, I do feel my Note 10.1 is a bit useless. Should I upgrade my "old" devices then? Or should Samsung maybe do something to it?

What about laptops and computers? They are even cheaper than Note-devices. Would you use e.g. Office at work, if you are expected to buy a new computer on every year to share documents? One year life cycle, no support for older software/application? Just buy another, on every year?

The problem is not only the OS, the problem is in Samsung - do they really think that they could ever be famous among companies if they treat their customers on this manner? This is the reason why Apple and iPads are popular at work. Companies and schools can rely on Apple. If we are going to buy around hundred tablets working together, do you really think we are going to replace them on every year? Or in the worst scenario, let say, 6 of them are replaced with newer devices causing that 94 of devices are "too old" to handle new file format... As it is now. Should we then replace the rest 94 of them too to get the same app-version?

Sorry to say, but Samsung is going to hang itself. No companies will buy this kind of devices and people will loose their interest in the end... But Im quite sure, maybe positive thinking, that the OLD Note 10.1 will get an OS update too. Only question is "when?".

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That problem is actually quite understandable. I completely agree that it's an issue. My question, though, is whether or not your particular situation is a large enough percentage for Samsung to actually care. I don't think so (but hopefully I'm wrong).


Also, let's say that Samsung is working on the update (who's to say they're not?). 4.3 is not that old, relatively speaking. Look at the time frame it took devices to get 4.1 and 4.2. HTC worked at breakneck speed to get 4.3 on the One, and that still took ~3 months. It's almost a sense of entitlement with the updates (particularly in this thread). If you feel ENTITLED to updates then get a Nexus. It's been said ad nauseum that the only way to almost certainly guarantee updates is through the Nexus, and to a lesser extent GPe, devices. They have pretty reliable received updates for two years.

EDIT: There's also no way you could've known last year that this would be a situation that you would run in to. I haven't overlooked that fact.

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[VDub2174]

Pretty much the same thing. And MS didn't include those upgrades, but you at least had the option to buy them if your PC was capable of running it. Samsung doesn't even give that option. Heck, I'd pay a couple bucks for major version upgrades (not maintenance updates). But I'm not about to shell out $500+ for another device simply to get the newer OS, and shouldn't have to.

PS, my truck says you still owe it an apology

If you're willing to pay for an OS update, why not just root and flash a new OS?

 

[zr2s10]

If you're willing to pay for an OS update, why not just root and flash a new OS?

After a certain point, that may be the only option. But I'd rather not run the risk of bricking my tablet. Then there's the issue of making sure the S-Pen functions still work as desired. So basically my impatience hasn't overpowered my sense of reason....yet, lol. To be clear, I'm really not overly concerned about any particular update, just the issue that it may not be available to us, "free" or otherwise. I have an issue with 1 yr old tech being considered by the OEM as obsolete and un-upgradeable. I'm not going to ditch Samsung yet, I think that's being rash, they're not that far behind. But if they decide not to update the 2012 Note, simply to coerce us to buy the latest and greatest, I will ditch them for my next tablet. And for my next phone. And for my next TV. And my next Blu-ray player. See the point of keeping current customers happy yet?

And is it just me, or are the people with thousands of posts the ones who seem to think updates shouldn't be expected? I'm not really sure what the correlation is, just an observation. Man, I'm probably gonna get hacked now...

 

[LegalAmerican]

Again, sounds like you may be better served with a Nexus device. Out of curiosity how many years of free OS upgrades do you feel are justified? If you say one someone will say two...and someone else will say three. Who is correct?

from my '14 Note 10.1

I've been reading these types of threads for a couple years now and I don't think i've ever heard a sensible person say 3 years. I can ALMOST see 2 years since that's the typical contract timeframe but I also understand that 2 year old hardware can't always handle the updates. No one is necessarily "right" but I would say 12-18 months is certainly reasonable. Companies try their best to update older devices so that their consumers continue to be THEIR consumers. I don't buy the excuse that it isn't worth their money. I'm happy with my Note on the 4.2 software (I think that's what it's running currently) but I can see the point of the OP.

I think it's obnoxious to have one person with a 2014 Note 10.1 trying to make people feel foolish who want their Original Note 10.1 to be updated. We all know that Nexus devices get updated better, but expecting a few updates on non-Nexus devices isn't unreasonable. It's awesome that you were able to get a brand new note but go enjoy it. Let us peasants express our desires for our ancient model to be updated.

 

[Haalcyon]

I'm extremely happy with Samsung. I've had a great experience with their products. ...but the whole OS upgrade thing is something that is not very important to me, because I worry they may break something I was happy with.

Nexus 7

 

[VDub2174]

After a certain point, that may be the only option. But I'd rather not run the risk of bricking my tablet. Then there's the issue of making sure the S-Pen functions still work as desired. So basically my impatience hasn't overpowered my sense of reason....yet, lol. To be clear, I'm really not overly concerned about any particular update, just the issue that it may not be available to us, "free" or otherwise. I have an issue with 1 yr old tech being considered by the OEM as obsolete and un-upgradeable. I'm not going to ditch Samsung yet, I think that's being rash, they're not that far behind. But if they decide not to update the 2012 Note, simply to coerce us to buy the latest and greatest, I will ditch them for my next tablet. And for my next phone. And for my next TV. And my next Blu-ray player. See the point of keeping current customers happy yet?

And is it just me, or are the people with thousands of posts the ones who seem to think updates shouldn't be expected? I'm not really sure what the correlation is, just an observation. Man, I'm probably gonna get hacked now...

I completely get what you're saying about the risks of rooting. To be honest though, it's not that hard and there are "noob-proof" methods available. There are TW ROMs available to flash (after rooting) that have full S Pen functionality. The thing is with tech, as we all know, is that it's always changing and there's no such thing as having the "newest" tech because there's always something new and exciting coming out.

As for the post count thing, maybe it's just that those of us with a higher count have seen this too many times before so it's no shocker that an update isn't coming out for a certain device.

 

[Kevin OQuinn]

After a certain point, that may be the only option. But I'd rather not run the risk of bricking my tablet. Then there's the issue of making sure the S-Pen functions still work as desired. So basically my impatience hasn't overpowered my sense of reason....yet, lol. To be clear, I'm really not overly concerned about any particular update, just the issue that it may not be available to us, "free" or otherwise. I have an issue with 1 yr old tech being considered by the OEM as obsolete and un-upgradeable. I'm not going to ditch Samsung yet, I think that's being rash, they're not that far behind. But if they decide not to update the 2012 Note, simply to coerce us to buy the latest and greatest, I will ditch them for my next tablet. And for my next phone. And for my next TV. And my next Blu-ray player. See the point of keeping current customers happy yet?

And is it just me, or are the people with thousands of posts the ones who seem to think updates shouldn't be expected? I'm not really sure what the correlation is, just an observation. Man, I'm probably gonna get hacked now...

Probably because we've been around a while and know the "lay of the land". I do understand that customer retention and things like that are important, but I'm still not grasping what exactly the expectation here is. What product, anywhere on Earth, do you buy and expect updates? I'm not talking about just phones and tablets. I mean any product.

You buy a device, it does what you want. A year later it doesn't. You want the company to fix that, for free mind you, and not get anything in return from you. I think Samsung might have learned from the "mistakes" they made with the S3 and S4. The S3 got many of the features, or were promised them, as the S4 launched with. Many people viewed the S4 as a marginal update to the S3, and because the software tricks were coming to the S3, either kept their S3's or saved some money and got an S3 instead of the S4. Would they want to repeat that process with the tablets? Give a "free" update that effectively kills part of the market that would go and upgrade to the latest and greatest device. I put free in quotes because it's absolutely not free for Samsung to put the time and energy into getting the update ready, not to mention the cost of carrier certification for phones (not an issue with tablets). As I pointed out before, Samsung is a for profit company, so whatever they do needs to be justifiable to the shareholders as a way to turn a profit. It doesn't matter how much money they have in the bank, or whether or not they can afford it (nobody said that can't afford to do it), but the point is for them to more money in the bank, not less.

 

[zr2s10]

Probably because we've been around a while and know the "lay of the land". I do understand that customer retention and things like that are important, but I'm still not grasping what exactly the expectation here is. What product, anywhere on Earth, do you buy and expect updates? I'm not talking about just phones and tablets. I mean any product.

You buy a device, it does what you want. A year later it doesn't. You want the company to fix that, for free mind you, and not get anything in return from you. I think Samsung might have learned from the "mistakes" they made with the S3 and S4. The S3 got many of the features, or were promised them, as the S4 launched with. Many people viewed the S4 as a marginal update to the S3, and because the software tricks were coming to the S3, either kept their S3's or saved some money and got an S3 instead of the S4. Would they want to repeat that process with the tablets? Give a "free" update that effectively kills part of the market that would go and upgrade to the latest and greatest device. I put free in quotes because it's absolutely not free for Samsung to put the time and energy into getting the update ready, not to mention the cost of carrier certification for phones (not an issue with tablets). As I pointed out before, Samsung is a for profit company, so whatever they do needs to be justifiable to the shareholders as a way to turn a profit. It doesn't matter how much money they have in the bank, or whether or not they can afford it (nobody said that can't afford to do it), but the point is for them to more money in the bank, not less.

But we're not talking about just any product. We are talking about cell phones and tablets. There is an expectation, due to precedent, amongst most consumers to keep them current for at least 2 yrs, due to carrier contracts. I didn't go out and buy an S4 when it came out, simply because my S3 is only 1 yr old, and I don't have $600+ to go buy a new phone out of pocket. With tablets (I'm WiFi only, not on a carrier), it's even worse, because the cost isn't subsidized. I can't throw down several hundred dollars every other year to buy the latest and greatest. And if the want people to buy the latest and greatest, the expectation is there to take care of us while we're on the last gen hardware

 

[Kevin OQuinn]

But we're not talking about just any product. We are talking about cell phones and tablets. There is an expectation, due to precedent, amongst most consumers to keep them current for at least 2 yrs, due to carrier contracts. I didn't go out and buy an S4 when it came out, simply because my S3 is only 1 yr old, and I don't have $600+ to go buy a new phone out of pocket. With tablets (I'm WiFi only, not on a carrier), it's even worse, because the cost isn't subsidized. I can't throw down several hundred dollars every other year to buy the latest and greatest. And if the want people to buy the latest and greatest, the expectation is there to take care of us while we're on the last gen hardware

What precedent? There isn't a manufacturer anywhere that has ever said they will guarantee updates for devices. Getting any OS updates should be considered gravy and looked at as a blessing.

I do agree that security updates should be expected. Those are separate from OS updates though.

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