[GALAXY S4] Help with 'disabled by administrator encryption policy, or credential storage'

[amrita misra]

I am having the same issue. When i was enabling my office email account , i did opt for the "PIN" option for screen lock. I want to get rid of that now & not sure how i can un-do that. To start with i deleted my office account from my phone but that did not help .

 

[amrita misra]

i tried your option but "CLEARED CREDENTIALS" is also disabled in my case.

 

[amrita misra]

same here . "clear credentials" has also greyed out/disabled in my phone.

 

[Gina Haynes]

Clear credentials is greyed out

 

[Jarrell Odom]

thanks...now this worked

 

[GMR813]

Thank you, that combination worked for my Galaxy S4..

 

[Ayushi Jain3]

Thanks.. Worked perfectly for my Nexus 4...

 

[Moneca001]

Thank you very much. That really helped me out. Yayyyyy

 

[Rhishikesh Patankar]

thanks...worked for meto

 

[deBronkart]

> Settings > Security > Device Administrators.

Yes! This is it! Thanks, Yochana.

For those who don't know, "Device administrators" (or Phone Administrators, on my S5) are apps that are allowed to manage or even erase the phone, or transmit money. Those MUST have a password for obvious reasons - but it's hidden in a stupidly obscure place. (And why isn't it called Device Administrator Apps??)

In my case the problem started when I activated Android Pay and Device Manager (which can remotely erase the phone, in addition to doing "find my phone").

To me this makes clear how, at the moment, the iPhone has a HUGE security advantage because its fingerprint reader really, really works, and the Android one (or at least Samsung's) is totally unusable. When I turn this off, I lose payment and Find My Phone. Oops.

Well, it's fixed, anyway.

 

[carter06]

I am a Galaxy S5 owner. I downloaded a screen lock application called "Slide" on yesterday. It worked find for a few hours. Now it will not let me into my phone. The screen says "Slide to Unlock" but the screen will not open. I plugged the phone into my computer to see if I could remove the app. Can anyone help. Everything I see on line tells me to go to my settings. I can't open the screen, therefore, I can't get to setting.

 

[carter06]

No one is answering my question. I can't get into my screen at all, except for plugging it into the computer and seeing the contents from My Computer. Is there a way to remove the app once in my computer

 

[vaibhav singhal123]

Thanks clear credentials resolved the issue. Don't worry will not delete data in mobile.

 

[Montecristo9]

This worked for my S4, thank you so so much!

 

[Mayank Arora2]

It was the outlook app that caused it. Uninstalled it and could revert back to swiping. Thanks

 

[An ONEs]

Thank you. After exploring the Internets for an hour I finally found your solution and it worked for my Samsung Grand. Thank you for saving me a trip to the Sprint store or calling their terrible customer service. You are awesome.

 

[kalid shafi]

Thank you very much I have get satisfaction from your answer

 

[Arshad Solehry]

This worked for me.

 

[11B11]

Thank you for the video. Very helpful. This worked for me. Thank you. I am very grateful.

 

[Roger Brown3]

First go to Settings > Security > Device Administrators.
Deactivate all programs there.
then go back to Security and click clear credentials at the bottom of the page.

That is what worked for me after using AirDroid.

Hey. Just wanted to say thanks. Had the same problem and you really helped.