Here's my tale of S2 woe....
2/23/16
• pre-ordered phone via Verizon Wireless web page
3/9/16
• received phone, register for Samsung Promotion for a Gear S2 watch
• Received confirmation email from Prizelogic for submission b7570717-20f9-42e0-b0b5-481160e6909f that I had submitted for Gear S2 watch
3/23/16
• Received incorrect email from Samsung Promotions indicating that my purchase receipt denoted an in-store and/or online business purchase so I would receive VR instead. I emailed Prizelogic to inform them that this was incorrect – I ordered online and it was a personal purchase.
You claimed that my purchase was not eligible for the Gear S2 watch because it was an in store and/or online business purchase, but that is not the case. It was an online purchase for a phone for personal use. I do get a corporate discount through Verizon via the law firm I work for, but my phone was purchased by me I am paying for it myself and it is strictly for personal use so I wish you would reconsider and provide me with the product I originally requested and am eligible for. I shouldn't be punished for utilizing my corporate discount.
3/29/16
• Received an email from Prizelogic confirming that was approved for the Gear S2
Hello,
Thank you for the inquiry. I have looked over your claim and see you’re approved for the Gear S2. If you have any questions please feel free to ask.
Thank you,
Prizelogic support
4/6/16
• Received a 2nd email from Prizelogic confirming that was approved for the Gear S2
Hello,
Thank you for your inquiry, we can confirm that your gift selection is the Gear S2. Your status will be updated via email. If you have any further questions please reach out.
Best Regards,
PrizeLogic Customer Support
4/29/16
• Received a VR in the mail via FedEx
• Called Prizelogic was on hold for an hour and then spoke to someone who said a supervisor would call me back in an hour. Still waiting as of 5/5/16
• Also sent an email through the promotions status page
5/5/16
• received two nonsense emails from PrizeLogic, one telling me that I had applied for the VR and a second saying that first email was in error and that they reserve the right to substitute a product of Equal or greater value.
Thank you for your inquiry;
The S2 watch was an option to switch provided to customers for a brief period. You did not select that option therefore, your original gift selection (GEAR VR) is already being processed for shipment. For more information, please check the status of your gift here:
https://promos.samsungpromotions.com/info/checkstatus
If you have any questions, please don’t hesitate to ask.
Thank you,
PrizeLogic Support
Hello,
Thank you for your inquiry.
We apologize for the below sent to you in error.
No more than 300,000 Gifts available in this Offer. Gifts are available for a limited time, while supplies last, on a first-come, first-served basis
Gift items are subject to availability, while supplies last, and may ship separately. Samsung reserves the right to substitute a Gift item for another item of equal or greater value in the event of item unavailability.
We hope this information was helpful. If you have any other questions please feel free to contact us.
Thank You,
Still waiting for a Gear S2 or a e-cert to make it right. Oh, and a supervisor call back.
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