Getting your replacement Nexus 7...

[Jgallamore]

Replacement is due tomorrow. I will report back once I receive it.

Sent from my Nexus 7

 

[alkthree87]

I've still heard nothing about my replacement. Calling Google (again) tomorrow.

 

[Jgallamore]

When did you order your replacement?

 

[alkthree87]

Google sent me through the other process where they didn't have me order the replacement. I had to send the old one back first. I was told my claim was marked "priority" and I would receive an email when the new one would ship. The old one arrived at the facility last Friday.

 

[uM-elo]

When I first spoke to the Google rep on the phone it seemed like I had everything set up for my replacement, never got the emails (well I actually got 4 copies of the same email that had the link but said it had the RMA but didn't). 3 calls and 2 emails later I finally got the UPS label and RMA.

I'm very nervous because I'm returning for just the glass separation and I hope I don't get an even worser defective unit. Although I got to risk it because I'd love a perfect unit lol

 

[TheRealRupinder]

The replacement tablets are all brand new, right? I don't wanna get a used or refurbished tablet. If I am, I'll just wait till the iPad mini or something.

 

[credo]

Ordering the replacement & RMA label was quick and easy through the Play Store. It is streamlined and fool proof. It seems like calling the CS reps is getting everyone different results.

Sent from my Nexus 7 using Tapatalk 2

 

[alkthree87]

After another three calls, I was finally given the link to order my replacement, days after Google received my old one. Very frustrating. Not pleased at all with CS at this point. It won't really matter if I get a perfect tablet. Fingers crossed.

 

[Dezolis]

Maybe its not the unit , it could be you!

Sent from my Nexus 7 using Tapatalk 2

No it's not just me. Next time offer something helpful in your response.
Nexus 7 Screen not responding to touch sometimes? - xda-developers
http://androidforums.com/nexus-7/593008-temperamental-touch-screen.html
http://www.geek.com/articles/gadgets/video-nexus-7-touchscreen-defect-20120720/

 

[DreamSTi]

The replacement tablets are all brand new, right? I don't wanna get a used or refurbished tablet. If I am, I'll just wait till the iPad mini or something.

They are brand new, this is NOT Verizon were dealing with here

 

[ManBearPig618]

Just sent my third one back after two hellish weeks arranging for an exchange due to the same spongy screen defect (screws already tight). This one isn't an exchange...it's a straight up return. Washing my hands of the 7.

 

[tradlad]

I got a replacement due to the screen separation issue and the new one is MUCH WORSE! I might return both now and buy something better. :|

 

[alkthree87]

Got my replacement today. The left side of the screen is still raised, but not as much as the original. So far, no dead pixels, which was my main reason to get a new one.

 

[masterxchief]

I got replacement for the 2 16gbs I have. One with a screen sep and one with what I thought was a washed out screen. Both new units have the same looking screen as the one I felt was washed out.

Just wanted to get clarification regarding the washed out screen, is it like super washed out like you cant even read or see anything clearly on it or is it just that things look like they had the color sucked out of them?

 

[dk21]

I've given up! I've had it with Asus products. My tablet venture started with their Transformer Pad 300. I went through three. All had dead pixels, foreign objects under the screen, slow performance (would hang excessively), etc. I waited out the Nexus 7. Loved everything about it except for the glass separation issue. I almost talked myself into keeping it but decided that having glass under a lot of stress by being bent in the opposite direction that it will constantly be pressed was a bad idea so I exchanged it. The replacement arrived with the same problem, only a lot worse. I called the Play Store for another replacement. A few days went by with no word, so I called again and was assured that everything was all set and would be on its way within a few days. One week from my original call, still nothing. I called again and apparently my exchange was never processed. I told them to forget about it and that I wanted to return it. So, last ditch effort, I tried the Transformer Pad Infinity. Got it yesterday. Dead pixels, sound randomly stops working, requiring a reboot to get it back, very poor performance. I couldn't watch videos (too choppy), play games (too choppy), or browse the web (made it unresponsive).

Sadly, ASUS appears to be the Android tablet leader. There aren't many choices for a Tegra 3 powered tablet to begin with. I suppose I'll wait and see what happens...

 

[lochmox]

Got my replacement yesterday. My replacement nexus 7 has louder speaker, better wifi connectivity, and no screen separation issue.

What I had to go through to get my replacement was really troublesome though. Google generated link for replacement and UPS label and the google wallet checkout didn't work for me at all. I had to call them, explain them my situation, etc etc.

 

[lincmii]

Has anyone tried the replacement with Asus directly? I called Google and they said that I'm no longer within the 15 day replacement policy ...

 

[DreamSTi]

I got my 3rd replacement today, and its all good. No glass separation and no sticky buttons.

 

[lincmii]

I emailed Asus this morning and still no word...

Sent from my Nexus 7 using Android Central Forums

 

[Solange82200]

Ok Im on my second replacement (third Nexus in total counting my original, first had screen separation and links would not respond after using browser a lot of the time, second one had a screen flicker on lowest brightness). Now this one seemed perfect, although the screen is a ton brighter on its lowest setting than my previous one, and just when I thought I was safe, I noticed some light bleed in the top left area while on black backgrounds (like the startup screen).

I attached a picture of what I mean, everything in the lower part you see is just glare from taking a pic in darkness, that part is fine, but if you look in the top left you can see light bleed on the edge. Am I being too picky, or should I do another exchange? Be honest please, I wont take it personally : )