How long is it gonna take to receive OTA system update for my brand new nexus 6 ?

[rickms80]

rickms80,

When I was setting up after the reset, I observed it was checking for updates and for a second screen showed "updates are downloading" then its gone.

Well i'm at a loss. The steps I've mentioned above worked for me an many others. jj14x makes some really good suggestions. Also if it's new there should be an exchange policy you might want to use.

 

[CarbonOak]

I had this same issue. I can pretty much promise you unless you do what I suggest, you'll never get an OTA because you're running prerelease firmware. I know this because I was in your very same position. My New Nexus 6 came in with that very same build. It has something to do with the prerelease firmware and checking against your carrier for firmware. Yes the OTAs come from google but, there is also a check to see if the OTA is appproved by the carrier. This was new for the Nexus 6. The good news is there is that there is a OTA to get you out of the prerelease firmware. Yay! Bad news is...You'll have to remove your sim and factory reset the phone. Removing the sim and powering the phone on and off will not work, like some suggest. The phone will remember the last sim/carrier you used... Here is what I did.

Removed my sim. Factory reset the phone. During the setup it will ask you to insert a sim. Just skip ahead and setup the phone on your wifi without a sim...... I wouldn't even bother setting up your google account on the phone because I would suggest another factory reset at the end of this process. Once you get the phone setup and on wifi check for updates. You should now be getting ota's. Rinse and repeat with the updates. You'll probably be updated all the way to Marshmallow. Once you're offered no more ota's, insert your sim and factory reset the phone again. You're done.

Although certainly useful, I tried to no avail; still on 5.1.1. I switched to the 6P, but I factory reset my Nexus 6 to give to my dad, but I want it to be fresh on Marshmallow first.

 

[Crashdamage]

I'm not sure anyone has gotten Marshmallow OTA yet. But with no SIM installed your Nexus 6 should have updated to a generic version of 5.1.1. You shouldn't still be on 5.0. But I just can't say why you're not updating.

You should contact Motorola about this. Or Verizon if you got it from them.

 

[Anikethan Nis]

You have two options

1. Unlock the bootloader (data gets wiped), and flash the current MRA58K build (factory image). Done.
2. If you don't want to unlock bootloader, you can use ADB sideload to load up the OTA files one by one - go to [REF] Nexus 6 Stock OTA URLs | Nexus 6 | XDA Forums and choose a path. For example, you could use this path below - sideload the first one, boot up - see if OTA is available. If not, sideload second one, boot up - see if OTA is available... and so on...
   • LRX22C from LRX21O
   • LMY47M from LRX22C
   • LYZ28E from LMY47M
   • LYZ28J from LYZ28E
   • LYZ28K from LYZ28J
   • LYZ28M from LYZ28K
   • MRA58K from LYZ28M

Edit:
Read this thread ([TUTORIAL][GUIDE][HOW TO] Flash Factory Imag… | Nexus 6 | XDA Forums) on how to flash factory image - use Method 2
Read this thread ([INFO] [GUIDE] [HOW TO] Nexus 6 OTA help des… | Nexus 6 | XDA Forums) on how to sideload

Thank you jj14x.I'll try if none of this works I'm going for visit to the customer care.

 

[Anikethan Nis]

I'm not sure anyone has gotten Marshmallow OTA yet. But with no SIM installed your Nexus 6 should have updated to a generic version of 5.1.1. You shouldn't still be on 5.0. But I just can't say why you're not updating.

You should contact Motorola about this. Or Verizon if you got it from them.

Gonna talk this issue with customer care.

 

[Anikethan Nis]

Well i'm at a loss. The steps I've mentioned above worked for me an many others. jj14x makes some really good suggestions. Also if it's new there should be an exchange policy you might want to use.

Before trying jj14x suggestions, I'm gonna have a chat with Motorola service centre. Thank you for trying to helping rickms80.

 

[Robin Hebert]

Ironically.... Remember how everyone couldn't wait until Lollipop and it was basically lollipoop. We need to be patient and wait until bugs are squished.

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[etad putta]

Ironically.... Remember how everyone couldn't wait until Lollipop and it was basically lollipoop. We need to be patient and wait until bugs are squished.

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No, no we don't. My 6 came from ebay (mobile pros). It updated itself to Marshy about 2hrs after I pulled it out of the USPS bag. That was about 2 weeks ago and I have found nothing that I would consider to be a deal breaker. Great phone and OS version.

 

[mrbrock72]

I have had a new Nexus 6 for a week now thinking it would update automatically from 5.0 but it has not. I have not activated it on any wireless carriers yet. I just contacted Motorola support via chat and they said that since I am still on 5.0 then I will need to get the update thru my carrier(that I dont have yet). So I guess I will go ahead and go to a Cricket store today and test out their $45 plan on my Nexus. Hopefully then the updates will come down. I will let you know.

 

[Robin Hebert]

All I'm saying is I don't want something that was faulty.

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[Robin Hebert]

Are you with Verizon?

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[schizrade]

Considering you have yet to even used it yet, just DL the image from google and flash it.

 

[mrbrock72]

I contacted Motorola chat again and they just keep saying that my updates come thru either my carrier or google. I then try contacting google who kept saying that they come from motorola or my carrier. They all just kept pointing at each other or just say to keep waiting. So annoying so I just installed the OTA's manually. The first one was a pain because my usb cable was bad. Once I tried another cable and my PC and Nexus were communicating then it was a breeze.


LRX210 from LNX07M
LMY47D from LRX210
LMY47Z from LMY47D
LMY48I from LMY47Z
LMY48M from LMY48I
LMY48T from LMY48M
MRA58K from LMY48T

Marshmallow looks pretty slick!

 

[Anikethan Nis]

I have just now received update for 5.1 and now its upgrading to 5.1.1, hopefully then to 6.0 M.

My friends, who are all having problem on updating their new phone from 5.0, you just have to contact Motorola they will solve your problem. It takes time however I'm great full for their support.

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[mrbrock72]

Glad they were able to help you. I think you got a good tech that knew about the issue. When I contacted them twice they just keep saying that I have to wait for them to show up and offered no other solutions. So I just decided to flash the latest image. Once you get your computer setup and usb debugging turned on the flash process is actually pretty easy. I just got the latest November security updates for my nexus 6 and 7 today on a clean image. They both work much better now.

 

[Robin Hebert]

I contacted Motorola chat again and they just keep saying that my updates come thru either my carrier or google. I then try contacting google who kept saying that they come from motorola or my carrier. They all just kept pointing at each other or just say to keep waiting. So annoying so I just installed the OTA's manually. The first one was a pain because my usb cable was bad. Once I tried another cable and my PC and Nexus were communicating then it was a breeze.


LRX210 from LNX07M
LMY47D from LRX210
LMY47Z from LMY47D
LMY48I from LMY47Z
LMY48M from LMY48I
LMY48T from LMY48M
MRA58K from LMY48T

Marshmallow looks pretty slick!

Verizon acts the same way... Saying it's the manufacturer

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[keilflex]

I have lvy48h and a tmobile sim. I wondering if I ever will get it.

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[mrbrock72]

I have lvy48h and a tmobile sim. I wondering if I ever will get it.

Posted via the Android Central App

Some have had the update come down just by removing the sim and doing a factory data reset. Leave the sim out and then check for updates. Or you can try contacting Motorola and see if they can help push it to your device. But since you are only one OTA update from Marshmallow you may as well sideload it. That way you wont lose your data and apps etc.

 

[mimsiesboy]

I received my new Nexus 6 yesterday from Amazon. I charged it up like a good boy without turning it on. Going through set up I did not install a Sim but completed set up. My nexus started to get updates. First 5,1,1 then 2 security update and then updated to 6.0 . This process took a few hours and 50% of battery. I then installed my project Fi Sim and set that up. This morning I am one happy camper. I am Planning on keeping this phone and Fi for at least till the 2016 nexus. Not a fan of metal phones and no qi charging is a deal breaker for me.

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[bwhick7492]

Question? I have a Verizon branded nexus 6 with a t mobile Sim card. Will that affect me getting the update?

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