Htc Inspire sideload update!!!!

[deviouschick92]

Hello everyone. My name is Alan. I have great news if you guys want the sideload update from ATT and didn't get it. It's very simple. Call ATT (611) and ask to speak to someone in the PMC dept. When connected to them ask them to send you the sideload update from the Xdm link. They will send it while u r on the phone. Then go to the menu- settings-applications and put a check next to unknown sources and then u r ready to sideload apps! It's that easy. Took about 10 min. Couldn't have been any easier.

It took me about five calls to AT&T before I was able to speak to someone who was aware of the update. All the other representatives were under the impression that I was talking about unlocking my phone from the carrier or that the update had to come from HTC. I finally just asked to be forwarded to someone from Tier 2. The rep didn't seem to want to forward my call to someone else, but he eventually agreed, and I was connected to a woman who sent me the update and said she would call tomorrow to make sure I got it. I got the update within ten minutes.
AT&T seriously needs to learn to communicate information better.

 

[BenjaSands]

Ah... I am in L.A and I still have no update. I went to Torrance where they have the ATT store where they fix phones and stuff and the girl there had no idea what I was talking about she thought I was talking about rooting. Eh I dont feel like calling ATT so eh ....

 

[ChumpChange]

I officially give up on this update. I have called in several times and been told so many different things about this update. I was told that my phone is defective and refusing the update return it for a new one, my sim card is defective return it for a new one, the update is so massive it will take several hours to several days to download (to which I replied, "I thought 4g was supposed to be fast?"), several tech people including managers said that there is no such update. This last person I spoke to said that the sideload update was included in the AT&T firmware update back on 04/29 which took the software # to 1.84.502.11, which I found odd since they didn't mention actively updating this until sometime in the latter half of May. Oh, and each time I have asked for the PMC dept I have been told there's no such thing, although the last 4 people I spoke to said to hang up and call 800-331-0500 and press 0. I told them that was the number I called to get them on the line and each one said, "oh, yeah I just noticed that." Apparently they just do not want to actively push through any of the updates. I've been told it's an HTC issue many times. Also, the last person I spoke to said to go to menu/settings/at&t software update/check for updates and keep doing that several times a day until it comes through. I said that 99% of the time I get a message saying the server is unavailable and she said that's because according to what she was reading they only allow 10,000 devices on the server at a time. Oh well....thanks for the non-help AT&T.

 

[repligator]

I officially give up on this update. I have called in several times and been told so many different things about this update. I was told that my phone is defective and refusing the update return it for a new one, my sim card is defective return it for a new one, the update is so massive it will take several hours to several days to download (to which I replied, "I thought 4g was supposed to be fast?"), several tech people including managers said that there is no such update. This last person I spoke to said that the sideload update was included in the AT&T firmware update back on 04/29 which took the software # to 1.84.502.11, which I found odd since they didn't mention actively updating this until sometime in the latter half of May. Oh, and each time I have asked for the PMC dept I have been told there's no such thing, although the last 4 people I spoke to said to hang up and call 800-331-0500 and press 0. I told them that was the number I called to get them on the line and each one said, "oh, yeah I just noticed that." Apparently they just do not want to actively push through any of the updates. I've been told it's an HTC issue many times. Also, the last person I spoke to said to go to menu/settings/at&t software update/check for updates and keep doing that several times a day until it comes through. I said that 99% of the time I get a message saying the server is unavailable and she said that's because according to what she was reading they only allow 10,000 devices on the server at a time. Oh well....thanks for the non-help AT&T.

Have you tried to get the update using their chat support?

If you have been told that the push is on its way then make sure your phone stays on the next couple days.

Also, are you always in the same location thorughout (at home). I think the issue may be partly to do with the local cellular towers and servers you are accessing.

Do not attempt to update the att software from the phone anymore (only allows once per 24hours)

If you do try again, ask them how many times the push has failed. They can see that from their end.

BTW, the keywords for ATT are "3rd party apps"

 

[Jugzwei]

Whatever you do, do not call them. The phone reps seem to have no clue what your talking about. After 3 calls and getting nowhere, I decided to try online chat. The rep knew exactly what I wanted and pushed it immediately. She even stuck around to make sure it was received and worked.

 

[ChumpChange]

Have you tried to get the update using their chat support?

If you have been told that the push is on its way then make sure your phone stays on the next couple days.

Also, are you always in the same location thorughout (at home). I think the issue may be partly to do with the local cellular towers and servers you are accessing.

Do not attempt to update the att software from the phone anymore (only allows once per 24hours)

If you do try again, ask them how many times the push has failed. They can see that from their end.

BTW, the keywords for ATT are "3rd party apps"

Yeah I have tried the chat a couple of times too. I am not always at the same location. I am normally either at home or at work. They apparently are putting a trace on it this time to see the details in why it is failing and said they have had this happen just a few times with other people. They are supposed to call me back to follow-up tomorrow but the last follow-up I had was on Wednesday and when they called and asked if it was working I said no and they hung up and noted my account that I hadn't tried to see if it was working. Go figure. I did say 3rd party apps and they took that to mean that I couldn't get a specific app to work called '3rd party apps' I explained it several times. I appreciate your help.

 

[ChumpChange]

Whatever you do, do not call them. The phone reps seem to have no clue what your talking about. After 3 calls and getting nowhere, I decided to try online chat. The rep knew exactly what I wanted and pushed it immediately. She even stuck around to make sure it was received and worked.

Stuck around? LOL! The reps have always told me that the update is huge and will take a minimum of 24 hours and up to a couple of days. I could download a lot more than the phone could hold in a continuous 24 hour-several day download. Not to mention that it would probably obliterate my data plan unless I was on wi-fi.

 

[dylan808]

Stuck around? LOL! The reps have always told me that the update is huge and will take a minimum of 24 hours and up to a couple of days. I could download a lot more than the phone could hold in a continuous 24 hour-several day download. Not to mention that it would probably obliterate my data plan unless I was on wi-fi.

mine took less than 5 minutes from when my rep said she was pushing the update to when the update was installed on my phone. that quick. my wifi was also off and i was on the mobile network and it didn't seem to use an insane amount of data.
could be because everyone else is in a more data congested area which would make the update take longer to reach an individual?

 

[JoshuaExline]

I did the chat, the rep was very quick to offer to push the update.

Asked me to turn my phone off for about 30 seconds then boot back up. Said it should give me the option to allow sideloading inside settings>applications.

This was not the case. It's still not there. I got no notice of any kind of download/update before or after I turned the phone off a second time. When I mentioned all this to the chat rep his response to check HTC's website. When I did that and told him that according to their website this function was not allowed (in the FAQ for Applications) he said, and I quote, "that's not good"

So, basically, I just wasted 30+ minutes talking to what I assume is/was a chat bot. And I still can't access the Amazon App Store.

 

[tristann616]

I'm actually talking to a representative through AT&T's online chat, and I can say that she seems to know what I'm talking about.

She said that she is updating the IMEI on my account (since I got my phone replaced) and she will send the "third party application" update to my phone once she is finished.

I'll keep you all updated soon.

[Update] So, after she has updated my IMEI on the account, she proceeded to tell me that I'll get a popup on my phone asking to approve of a setup. Seconds after, I got that popup, and I accepted, and once I accepted, the "Unknown Sources" box came into my Applications Settings. I went through this whole process within 15-20 minutes.

Just for clarification, the update is known as "Third Party Applications Update" for customer service, so it may help if you identified it as such.

And if anything, the rep I got was named Autumn, nice lady, even if it was through online chat.

 

[lmf1030]

ok I chat with the online tech. She told me I would get a text message to accept the download. And let it download and install my update so waited for over 30min. So after all this I have not receive a text no download no install. but I went to the apps part in the setting and low and behold the "unknown resource" was there and I check it and my amazon app from sideload wonder updated with no problem and the app I got from amazon updated as well. So all and all after 2 months of stress over this. Finally got it and happy.

 

[ac0x]

Still fighting with AT&T over this, including one rep who told me that installing non-Android-market apps would "void my warranty". Latest is that some phones aren't geting the upgrade because the phone's IMEI wasn't "registered properly". So again I got a "leave wi-fi off and give it 24 hours". Guess we'll see.. AGAIN...

But in the mean time... can anyone who already has this update let me know their Software Number from Application Settings? Mine currently is 1.84.502.11

 

[ac0x]

build 1.84.502.11 CL341719 release-keys if that matters

 

[ChumpChange]

Still fighting with AT&T over this, including one rep who told me that installing non-Android-market apps would "void my warranty". Latest is that some phones aren't geting the upgrade because the phone's IMEI wasn't "registered properly". So again I got a "leave wi-fi off and give it 24 hours". Guess we'll see.. AGAIN...

At least you are getting told 24 hours. I am now being told 3-5 days. I was advised this is a big problem that sometimes the techs can get the update pushed through and other times they can't. I was also told that there is no longer an option to transfer to the PMC dept. directly.

I had last spoke to them on Wed. 7-6 and they followed up today and I still have no update so they pushed it again and made a follow-up for Monday. I asked why I am being told for the 5th time to give it a few more days when that apparently does nothing but as I said before I was told they really have no clue why the updates aren't going out.

I thanked the guy for being honest and at least acknowledging a problem whereas some reps and managers advised me that there's no such update and I needed to pay for apps through the Android Market and not get them free ftom Amazon.

By the way, my software & build number are exactly the same. I am pretty sure that people who have the update will have the same number also.

 

[ac0x]

At least you are getting told 24 hours. I am now being told 3-5 days. I was advised this is a big problem that sometimes the techs can get the update pushed through and other times they can't. I was also told that there is no longer an option to transfer to the PMC dept. directly.

I had last spoke to them on Wed. 7-6 and they followed up today and I still have no update so they pushed it again and made a follow-up for Monday. I asked why I am being told for the 5th time to give it a few more days when that apparently does nothing but as I said before I was told they really have no clue why the updates aren't going out.

I thanked the guy for being honest and at least acknowledging a problem whereas some reps and managers advised me that there's no such update and I needed to pay for apps through the Android Market and not get them free ftom Amazon.

By the way, my software & build number are exactly the same. I am pretty sure that people who have the update will have the same number also.

I guess we'll see what happens. I was particularly annoyed when someone actually told me that installing non-market apps would void my warranty...

So.. .for the next 24 hours I'm going to leave my phone off of Wi-Fi and only on the data network (new billing period starts today so better now than at the end of the month when I'm near my limit) and not go and manually check for updates. This of course may or may not make a difference, but it's been mentioned here as things that seem to delay some people's updates so I figure I might as well avoid them.

Here's to waiting ANOTHER 24 hours.. jeez all this just for PacMan ;

 

[ednygma]

Did you actually call and talk with someone or go online and open a chat session? I found that the individuals on the phone are nearly as technically sound, nor as customer oriented as those in chat sessions. I was unable to get anyone to assist me properly when calling but as soon as I opened a chat session and asked for the proper thing I had someone who pushed the update to my daughter's phone asap. Never once was there any question or comment about 3rd party apps voiding any warranty. That is what the update allows for goodness sakes.

 

[ac0x]

Did you actually call and talk with someone or go online and open a chat session? I found that the individuals on the phone are nearly as technically sound, nor as customer oriented as those in chat sessions. I was unable to get anyone to assist me properly when calling but as soon as I opened a chat session and asked for the proper thing I had someone who pushed the update to my daughter's phone asap. Never once was there any question or comment about 3rd party apps voiding any warranty. That is what the update allows for goodness sakes.

I've contacted them both using the phone and using chat, and yes chat is usually better. My last session was with a rep on chat.

 

[Farmdad]

Took about 30 min on the phone ( most was my Tech finding the proper update because she had never heard of it ) but it pushed to my phone and was in the settings/apps before i was off the phone to customer service. As a side note this seems some what under the radar for the cs reps because her co worker in the next cubicle got excited and wanted the update pushed to their personal phone when they found out about it .

 

[JoshuaExline]

AT&T had the wrong IMEI number listed for me (I had to do a warranty replacement about 2 months ago, so this doesn't shock me), after using chat to get the rep to fix that she proceeded to work on getting me the update...these are the two messages from the chat worth sharing (to see how it compares to other people's experience)
===
I changed the IMEI , that has completed. Then, there are two steps in sending the third party update, and the first part is still pending. Once it completes, I can send the other part.

-and-

I will keep this in front of me, and once I see the first part process, I will send the second part which is the third party update.
===

She said she would email me, so, I guess we'll find out. I'm at work for the next few hours today with nothing to do so hopefully (fingers crossed) this works, I'd really like to try out the Amazon App store damnit lol

 

[Jugzwei]

Im amazed at all the different stories everyone gets from support. Obviously ATT does not know how to inform employees of proper procedure.