Re: This is THE BUG Thread.
I got my (Sprint) HTC One at the beginning of September, and have been blessed with one that does the random shutdowns/require plugging into power to restart. Did the sart in safe mode, remove apps, adjust settings to minimize battery use, battery recalibration, installing both s/w upgrades, factory reset with data, factory reset wiping data. Plus a lengthy trading of comments with HTC CS, and conversation with Sprint CS. At this point it shuts down 4 or more times a day and I have to carry my Anker battery pack so I can restart it while travelling.
HTC will RMA/review for repair the phone - taking 10 days or more. My most recent stop at the Sprint store yielded feedback that "it is a known bug" about incompatibility between HTC Sense and the current Android OS; wait for a s/w upgrade ... a month or more. Plus that the most recent upgrade "didn't optimize the battery"
10 days without the phone seemed harsh until I consider waiting for January (at least) for Kit Kat.
Two questions: first, seems to me with all the plugging in to power that I need to do to restart the phone, I must have been seriously using up the recharge lives of this phone. So even waiting for KitKat or new Sense might be moot. What is the expected battery life for the device?? (thinking that I might need a "new" new phone by then for battery reasons)
And second, is the 'Android/Sense version incompatibility' a valid reason for the shutdown issue, or just another brush-off from the vendor?? suggestions for my next step