[HTC U11] unable to open settings menu

[Marc Veen]

Every time I try to open the settings app/menu on my HTC U11 it generates a fail message.
Reset to factory settings did not solve the problem.
Anybody knows what is going on?

 

[B. Diddy]

Does it also happen in Safe Mode? https://www.htc.com/us/support/htc-...nd hold the POWER,lower portion of the screen.

This is still worth trying, even if you did a factory reset, because the phone will often automatically reinstall apps when you set it back up again.

 

[mustang7757]

What happens if you go to settings menu from pull down notification panel? The gear icon there

 

[cc2.23]

I've got this issue too on same phone. tried the safe mode and settings button on notification panel and issue is still there.

 

[mustang7757]

I've got this issue too on same phone. tried the safe mode and settings button on notification panel and issue is still there.

Welcome to AC!
If cant get access either suggestions and factory reset doesn't solve it you would need to try flashing the stock firmware or getting in touch with HTC

 

[htcforeveralone]

i found fix it.
Step 1: Open Play store -> search "google"
Step 2: uninstall update app google.
Step 3: open setting menu again

 

[cc2.23]

fab. thank you! It worked

 

[B. Diddy]

What version of Android is your phone running? I'm assuming it's Pie (9.0).

Try uninstalling all updates to Chrome (by going to its Play Store page and tapping the Uninstall button) -- this should revert it to the factory-installed version. The reason to try this is that sometimes, updates to Android System Webview can cause various glitches on certain devices, so uninstalling updates to it can be a useful troubleshooting step. From Android 7 to 9, Chrome actually did the function of Android System Webview, so on those phones, you'd have to uninstall all updates to Chrome instead.

If the problem goes away when you uninstall updates to Chrome, then that would support this explanation. You should then send feedback to Google to let them know that there's a bug in the latest Chrome/Android System Webview causing this problem on your phone, and hope that the next update fixes it.

 

[mustang7757]

i found fix it.
Step 1: Open Play store -> search "google"
Step 2: uninstall update app google.
Step 3: open setting menu again

Surprised Google app would cause this but if it's fixing it by uninstall the update then must be a bug in current version

 

[VitaliyHTC]

Hi everyone )
Thanks for the thread.
I experienced same problem on my HTC U12+ Android 9.
Problem caused by Google app update. package: com.google.android.googlequicksearchbox

Google â ÐодаÑки в Google Play

ЧÑдовий ÑпоÑÑб ÑÑкаÑи ÑнÑоÑмаÑÑÑ Ð² доÑозÑ.

play.google.com

Problem is just Null Pointer Exception! And google support is not support at all. I tried to pass this data and support answered that this crash is not their problem, and sent me to ask htc for the fix . Yeah, 5 years for device and developers can predict all changes Google will do.
More times Google shows it's evil face.

And from stack trace - it's looks like it'll be reproducible on any HTC Android 9 device (U12+, U11+, etc.).
com.android.settings E FATAL EXCEPTION: pool-1-thread-1
Process: com.android.settings, PID: 6987
java.lang.NullPointerException: Attempt to invoke virtual method 'java.lang.String android.os.Bundle.getString(java.lang.String)' on a null object reference
at com.android.settingslib.drawer.TileUtils.getTilesForIntent(Unknown Source:149)
at com.android.settingslib.drawer.TileUtils.getTilesForIntent(Unknown Source:13)
at com.android.settings.framework.app.HtcCategoryTile.getGoogleIntent(Unknown Source:50)
at com.android.settings.framework.app.HtcCategoryTile.getSecurityCategoryGoogleIntent(Unknown Source:5)
at com.android.settings.framework.app.HtcCategoryTile.addAllCategory(Unknown Source:251)
at com.android.settings.framework.app.CategoryManager.tryInitCategories(Unknown Source:24)
at com.android.settings.framework.app.CategoryManager.tryInitCategories(Unknown Source:37)
at com.android.settings.framework.app.CategoryManager.getTilesByCategory(Unknown Source:1)
at com.android.settings.framework.app.CategoryManager.getTilesByCategory(Unknown Source:4)
at com.android.settings.dashboard.DashboardFeatureProviderImpl.getTilesForCategory(Unknown Source:4)
at com.android.settings.dashboard.DashboardSummary.updateCategory(Unknown Source:5)
at com.android.settings.dashboard.DashboardSummary.lambda$rebuildUI$0(Unknown Source:0)
at com.android.settings.dashboard.DashboardSummary.access$lambda$0(Unknown Source:0)
at com.android.settings.dashboard.DashboardSummary$$Lambda$1.run(Unknown Source:2)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641)
at java.lang.Thread.run(Thread.java:764)
2023-04-30 14:51:14.049 8013-8033 System pid-8013 I exec(getprop com.htc.pitroad.bi.period.debug @ com.htc.pitroad.bi.a.b.a)
2023-04-30 14:51:14.049 2893-4413 ActivityManager system_server E App crashed! Process: com.android.settings

For the fix I opened Google play => Google app https://play.google.com/store/apps/details?id=com.google.android.googlequicksearchbox&hl=uk&gl=US
clicked Uninstall button.

Downloaded and installed older version from APKMirror
Google App 14.15.25.28 (arm64-v8a + arm-v7a) (nodpi) (Android 9.0+)

Google App 14.15.25.28 (arm64-v8a + arm-v7a) (nodpi) (Android 9.0+) APK Download by Google LLC - APKMirror

Google App 14.15.25.28 (arm64-v8a + arm-v7a) (nodpi) (Android 9.0+) APK Download by Google LLC - APKMirror Free and safe Android APK downloads

www.apkmirror.com

Looks like 14.15.25.28 - last version that working for us.
14.16 and up - just crashing...

Thanks and have a nice day

 

[Freeze1234]

Hello,

I am experiencing the same problem on my HTC U12+. Htcforeveralone, thank you for the above solution! The problem is that the next day Google has automatically updated and the problem has returned. So we have to uninstall the Google app updates every time we need to open Settings.

 

[VitaliyHTC]

Hello,

I am experiencing the same problem on my HTC U12+. Htcforeveralone, thank you for the above solution! The problem is that the next day Google has automatically updated and the problem has returned. So we have to uninstall the Google app updates every time we need to open Settings.

As for me solution is to disable AutoUpdate in Play Market settings. Sadly all other updates need to trigger manually, but at least it's controlled now what I'll update. Sadly that there is no option to opt-out some programs from AutoUpdate.

 

[Freeze1234]

As for me solution is to disable AutoUpdate in Play Market settings. Sadly all other updates need to trigger manually, but at least it's controlled now what I'll update. Sadly that there is no option to opt-out some programs from AutoUpdate.

I have just discovered that autoupdate can be disabled for the individual application.

 

[markymoo72]

Is there gonna be a proper fix as google keeps updating even though I turn off updates

 

[B. Diddy]

Is there gonna be a proper fix as google keeps updating even though I turn off updates

Welcome to Android Central! The Google app gets updated very frequently, so chances are the bug will resolved with one of the upcoming updates. The more feedback Google gets about this, the more likely it will be fixed -- send them feedback both from the system settings and the Google app's menu.

 

[c-h-b]

The Google app update of May 10 solved the problem. Settings are available again

 

[nndaba987]

Welcome to Android Central! The Google app gets updated very frequently, so chances are the bug will resolved with one of the upcoming updates. The more feedback Google gets about this, the more likely it will be fixed -- send them feedback both from the system settings and the Google app's menu.

8

Settings

 

[B. Diddy]

Welcome to Android Central! What are you asking?