I cannot access onedrive personal vault on android 16 does not open and always get A server error occurred. Please try again [2605].

[jaburmester]

I cannot access onedrive personal vault whith onedrive app on android 16 and always get "A server error occurred. Please try again [2605]".


Any ideas how to resolve issue?

 

[B. Diddy]

Welcome to Android Central! Which device do you have? Are you using mobile data or a wi-fi network? Also, are you using a VPN?

 

[jaburmester]

I have Google Pixel 10 Pro XL.

I am not using VPN.

I have tried using mobile data and wifi with same results.

 

[Laura Knotek]

Is this a work phone with an IT policy?

 

[jaburmester]

No not a work phone

 

[jaburmester]

On Andorid 12 with old phone (OnePlus 7 Pro) I had no issues.

On Android 16 with new phone (Google Pixel 10 Pro XL) I have issues.

 

[Laura Knotek]

I found this from Microsoft's site. https://learn.microsoft.com/en-us/a...ems-logging-into-onedrive-app-on-android-emai

Let us know if this helps.

 

[jaburmester]

The link did not help.

As stated previously I can get into OneDrive but when I try and go to personal vault with onedrive app I always get "A server error occurred. Please try again [2605]".

 

[Laura Knotek]

Here's another Microsoft's Answers link. https://learn.microsoft.com/en-us/a...ok-for-android-suddenly-becomes-non-functiona

 

[jaburmester]

Here's another Microsoft's Answers link. https://learn.microsoft.com/en-us/a...ok-for-android-suddenly-becomes-non-functiona

The link you have given is for outlook for android and not onedrive.

 

[B. Diddy]

The 2605 error is described as a server-side error, so it may not be related to your specific phone. Do you still have your previous phone to see if that still works, or does the error occur there now?

Try clearing the app cache and data for OneDrive in Settings>Apps, then Force Stop the app, and then open it again and see if you can log in successfully. Since your data is in the OneDrive cloud, doing this won't affect any of that.

 

[jaburmester]

The 2605 error is described as a server-side error, so it may not be related to your specific phone. Do you still have your previous phone to see if that still works, or does the error occur there now?

Try clearing the app cache and data for OneDrive in Settings>Apps, then Force Stop the app, and then open it again and see if you can log in successfully. Since your data is in the OneDrive cloud, doing this won't affect any of that.

I have previous phone and error does not occur on it.

 

[B. Diddy]

Ok, and did you try clearing the app cache/data for OneDrive?

 

[jaburmester]

I now have semi resolved issue do not no how.

Issue now is I get message "This item can't be displayed Check your network connection, and then pull down to refresh" when I try and open onedrive personal vault with onedrive app on Goggle Pixel 10 Pro XL when with older phone with same apps installed there are no problems.

 

[jaburmester]

Yes I did try clearing the app cache/data for OneDrive.

 

[B. Diddy]

For now, send feedback to both OneDrive support (odrvhelp@microsoft.com) and to Google (via the system settings).

 

[mustang7757]

You try signing out then back in ?
Probably an update to fix this bug

 

[jaburmester]

You try signing out then back in ?
Probably an update to fix this bug

Have tried this already with no luck.

Any other ideas?

 

[mustang7757]

Have tried this already with no luck.

Any other ideas?

Temp can you log in on a browser on that device?

 

[jaburmester]

I do not know what happened but I uninstalled OneDrive app again and reinstalled it and now all is OK.

Thank you all for your help.