I got my Xoom upgraded to 4G, who else got there's?

[mloebl]

Well, I know that FedEx tracking is about as useless as it gets. Case in point when the box was shipped to me, the tracking site was never updated to show that. It simply showed that the initial request was received by the shipper (moto in this case) and that was all it ever said. Even after I got it, the tracking site was never updated. Should have used UPS I think. In any case, I'm starting to agree with people that say Moto can't handle this kind of thing. This is my first non-great experience with them. Granted, as I said before, Monday will be the 6th business day for me, so, if it arrives then, great. If not,then that's really not so good. I'm happy for the lucky ones that had 3-4 day turnaround times. But for the rest of us...man.

Very true...

Big companies are funny... when they have problems, rather than admitting them and looking bad, they often say nothing, which in turn upsets people making them look bad, so it's a no win. The problem with saying nothing, based on past experiences, makes me think all of the spectrum. Who knows, maybe they realized with all the support calls asking "Hey, Fedex says it shipped, where is it?" they decided to send a generic email covering scenarios that "It hasn't shipped yet" or it's "about to ship". On the opposite end of the spectrum, tech 123432 may have goofed on installation so they have to reinspect some units. They will most likely make it right so I'm sure we won't be screwed, but just may end up waiting who knows how long... Maybe Google will fix them up

On the funny side, isn't Motorola *THE* Six Sigma company? Wonder if someone is doing their Black Belt project on what's gone wrong here, hehe...

-Mike

 

[SamuriHL]

Since I work for a fortune 500 company myself as a software engineer, I know all too well how these things go. sigh. Hopefully google can show them the right way to address some of these issues and "stop doing evil". hehehe LOL

 

[Kuro]

Actually that makes perfect sense as it does have a "Carton Number" I believe in the shipping email which may be the outgoing container...

-Mike

It'll make more sense if you consider the possibility that FedEx could be refusing to pick up the completed units until Moto reaches a specific number of ready units.

Neither company is gonna waste gas trying to piecemeal ship them in 1s or 2s (or even 10s). Fedex would be sending trucks all day to pick them up that way. And Moto sure as hell isn't gonna drive them to a FedEx store (though it'd be amusing to see the poor FedEx counter jockey when face with 2000 packages to scan).

The lucky early ones prolly got snuck out on whatever truck delivers daily to Elgin. And the rest of us are waiting for an 18 wheeler trailer to fill (or Motorola gets sick of raging Xoom owners calling them hourly). All I care about is that when I open the package , I find MY Xoom undamaged and upgraded (dock will be icing).

Till then I got a Charge, Google TV and laptop to sub for it. If I get truly desperate I guess I could dig out my girlfriend's iPad1 or take her up on her offer to use her iPad 2

 

[SamuriHL]

My Xoom has been finished upgrading since Wednesday. The fact that it hasn't shipped yet....not acceptable. I don't care if they're loading a freaking oil tanker full of them. They should have daily shipments out. Period.

 

[qnet]

I haven't gotten ANYTHING from them at all except the initial email that they received it. This is what my status shows now:

This device has shipped or is in the process of being shipped back to you. If no tracking information is available, please check back at a later time to allow our system time to update. If you have any questions, please contact our customer care department at 1-800-734-5870 and select the repair service option.Our hours of operation are Monday through Friday from 8:00 am to 10:00 pm Eastern Standard Time.

Yea, no tracking information indeed. That's just not ok IMO. The EARLIEST I'll get it back now is Monday, but, if they don't ship it out tonight then we're looking at Tuesday. Seriously?? Not very happy at the moment.

That's my status as well. I don't mean to be negative but, I kind of expected this. I guess that's why I'm not that upset about it. I had wondered how it would be, when we actually had to send the Xoom's back for the upgrade. They may not have been prepared for the amount that came to them.

If it comes Monday I'll be happy but, I'm not counting on it. If I really depended on it, I guess I'd be more anxious but, I have my Ipad and, the Bionic to play with.

 

[pauldroidr2d2]

My Xoom has been finished upgrading since Wednesday. The fact that it hasn't shipped yet....not acceptable. I don't care if they're loading a freaking oil tanker full of them. They should have daily shipments out. Period.

I did a stupid thing. I actually decided to call the number posted at the tracking site.

Long story short, mine supposedly went out today and they didn't have the tracking number hadn't been posted.

I had to ask why they let my Xoom sit since the 5th and the response was simple. I was informed it would take 5 days before it was sent back.

I'm sorry, but Motorola can kiss my ;$@#"$$ before I ever purchase another product from them. They purposely allowed my device to sit unnecessarily simply because they could. That is unacceptable.

Sent from my DROID BIONIC using Tapatalk

 

[SamuriHL]

That's my status as well. I don't mean to be negative but, I kind of expected this. I guess that's why I'm not that upset about it. I had wondered how it would be, when we actually had to send the Xoom's back for the upgrade. They may not have been prepared for the amount that came to them.

If it comes Monday I'll be happy but, I'm not counting on it. If I really depended on it, I guess I'd be more anxious but, I have my Ipad and, the Bionic to play with.

I have my Bionic, but, I'm seriously missing my Xoom.

 

[SamuriHL]

I did a stupid thing. I actually decided to call the number posted at the tracking site.

Long story short, mine supposedly went out today and they didn't have the tracking number hadn't been posted.

I had to ask why they let my Xoom sit since the 5th and the response was simple. I was informed it would take 5 days before it was sent back.

I'm sorry, but Motorola can kiss my ;$@#"$$ before I ever purchase another product from them. They purposely allowed my device to sit unnecessarily simply because they could. That is unacceptable.

Sent from my DROID BIONIC using Tapatalk

I have to agree. That's completely unacceptable. This really does suck.

 

[pauldroidr2d2]

I was fit to be tied when I got that response. We spend close to a $1, 000 for the thing and then get treated disrespectful by the manufacturer.

This might be part of the reason VZW tries to deal with us directly, rather than sending us to the manufacturer.

Sent from my DROID BIONIC using Tapatalk

 

[SamuriHL]

We had BETTER get them on Monday.

 

[pauldroidr2d2]

We had BETTER get them on Monday.

There's isn't much to do if it doesn't.

Sent from my DROID BIONIC using Tapatalk

 

[SamuriHL]

There's isn't much to do if it doesn't.

Sent from my DROID BIONIC using Tapatalk

I realize that. We can only wait at this point. Still won't make me happy.

Sent from my DROID BIONIC using Tapatalk

 

[pauldroidr2d2]

The bottom line in all this for me is Motorola doesn't really care about customer satisfaction. I only hope this stuff improves under Google ownership.

Sent from my DROID BIONIC using Tapatalk

 

[pauldroidr2d2]

Still no change on mine. No tracking number or verification that my Xoom has shipped other than the word of a rude member of Motorola's customer disservice team.

 

[SamuriHL]

Same boat here. FedEx drove by this morning to add insult to injury. The other question I have...Monday's a holiday. Do they deliver then? It doesn't look like they've even shipped it yet, let alone Monday delivery. Really not impressed.

 

[pauldroidr2d2]

Same boat here. FedEx drove by this morning to add insult to injury. The other question I have...Monday's a holiday. Do they deliver then? It doesn't look like they've even shipped it yet, let alone Monday delivery. Really not impressed.

Got me on that one. I haven't been impressed one bit with how Motorola has handled the Xoom. Just one lie after another from the mega corporation. We are all the schmucks who were stupid enough to actually believe they would do what they claimed they would do at the time we dished out the money for this device.

Like I said, they have lost my business after this screw up. This upgrade was the last straw for me. Last week at this time when I received the overnight package to place my Xoom in, I actually had some hope that they were trying to do right by me. Now, I know they weren't.

 

[SamuriHL]

I still can't understand the idea of holding them all for shipment. I mean, ours have been done since Wednesday. I can COMPLETELY understand sending them out in bulk at the end of each day. But to hold them for DAYS at a time?? That's insane. Really idiotic. I'm sure it's some cost savings thing, but, it just doesn't do the customers any justice. IMO, since this upgrade was delayed so much to begin with, they should be making EVERY effort to get these turned around as fast as humanly possible and not sit on completed Xooms for days. Utterly ridiculous.

 

[pauldroidr2d2]

I still can't understand the idea of holding them all for shipment. I mean, ours have been done since Wednesday. I can COMPLETELY understand sending them out in bulk at the end of each day. But to hold them for DAYS at a time?? That's insane. Really idiotic. I'm sure it's some cost savings thing, but, it just doesn't do the customers any justice. IMO, since this upgrade was delayed so much to begin with, they should be making EVERY effort to get these turned around as fast as humanly possible and not sit on completed Xooms for days. Utterly ridiculous.

In my opinion had they truly been interested in getting this upgrade completed, they would have months ago. What they did, was a face saving measure, and half hearted. They did what they did, so that they can claim they have started upgrading our devices as committed.

 

[SamuriHL]

In my opinion had they truly been interested in getting this upgrade completed, they would have months ago. What they did, was a face saving measure, and half hearted. They did what they did, so that they can claim they have started upgrading our devices as committed.

Well, at some point we will indeed get them back upgraded. Then we'll see how well they did with the upgrade and how well it works. That's the part that's still not clear yet. I AM glad they're doing the upgrade, don't get me wrong. I just think it could have been handled better.

 

[p08757]

I've had mine back for a few days. Seems to run great! I'm getting the same speeds as my Bionic. Battery life is sufficient to last me more than a day. I'm happy with my upgrade.