tx_tuff
Well-known member
Re: [Instruction] How to get a new phone and keep Unlimited Data on Verizon
The reason the TDP is blocked out is because the pending order hasn't been cleared yet.
I would give it a day or two depending on how much time you have, if it is still blocked then I would call them back.
Has anyone been locked out of transferring their upgrade from a UDP to a TDP line?
I went online yesterday, transferred my upgrade from UDP line to a TDP line and completed ordering the upgrade online. Everything went through fine, then about an hour later we got an email saying this:
"Dear Valued Customer,
We appreciate your interest in Verizon Wireless products and services, and we look forward to serving your wireless needs.
Your order is currently on hold as additional information is required to complete your order. Your credit card has not been charged. Your order will remain open for up to 7 days from the date we received the order.
Please contact the Credit and Order Review Team at 866-338-7390. We will hold your order for 7 days from today's date."
So, I called them and the lady was very vague, but basically said the "pop" didn't go through or something like that and the upgrade wasn't coming through correctly, so she said she would cancel it all out and then I could go back in and redo the upgrade like before.
I went in today to do the upgrade and now it's locked the TDP so that I can't transfer the upgrade to that line, here's what it looks like:
View attachment 232147
When I click on "Transfer Upgrade to Another Line" it only gives me the option of the other two lines and not the TDP line.
Anyone run into this scenario? Is this something new Verizon is doing now to block us from transferring the upgrades to the TDP line and doing the upgrades through that line?
The reason the TDP is blocked out is because the pending order hasn't been cleared yet.
I would give it a day or two depending on how much time you have, if it is still blocked then I would call them back.