Re: Verizon: How to keep Unlimited Data and get phone on subsidized price
I just had to post my experience. I did this upgrade thru bb.Com 2 weeks ago. Followed the instructions (BTW I'm the primary line). In a week I received the phone, did the Sim switcheroo, and voila, it worked. Easy peezy. Udp all in place, upgrade for pushed two years.
Now, I got ballsy, tried doing it for my husband's phone (second line in family plan). Did the same steps. I swear I switched the upgrade to me, but I guess not (bestbuy.com'so transferring upgrade process is a little bit trickier). Received the order confirmation, but also received the dreaded email. "There is a problem with you order, call bestbuy, etc..". Looked at my account in vzw, udp still there, but also my husband is still upgrade-able. Hmmmm. Stupid me, called the phone number from the email. They asked the same questions you had to answer during the eligibility process and they said that my order is OK now and will receive the shipping conformation soon. No talk about Udp or switching to 2g... looked at my account in vzw. BOOM! My husband's udp is gone, 2g now in place. Uh oh... called bestbuy right back to cancel, they said too late, I just had to "refuse the package or return it to the store and we will put your plan back to how it was, no problem". Phone got here yesterday, drove to bestbuy, never even opened the box. First thing lady tells me, "I can submit the return but we can't revert your plan, I've never been able to do it before" WHAT?! I told her about my call to their csr, she said he was wrong, he doesn't know what he was saying.... so after 1 hour of sitting there arguing with her in between her calls, I was able to return the phone, got my husband's udp back.
So last night I tried doing it again. First off, that screen that you get, where you choose to either upgrade your phone, replace your phone (full price) etc... it now has a blue box saying Verizon doesn't have unlimited data anymore and they will automatically switch you to a 2g data plan if you upgrade. WHOA... that wasn't there before, but I still continued. Now for secondary lines you have to do the extra step of transferring your upgrade to the primary line. What you have to do is try to upgrade your primary line it will say you can't but you can transfer. If you click on that it will bring you to another screen showing that you are transferring your upgrade and you pick which line. So I did that, went they the same steps as before and I received my confirmation email. I did notice tho that in vzw my husband is still upgradeable. I think that would be your first clue that it didn't work. Anyway got the dreaded email today.... I think I will just let it cancel on its own. I don't wanna screw myself over again by calling them.
Does this mean that this glitch in best buys system gone?
Please update this board to let us know if anybody was still able to do it after today. Sorry for such a long post and for the typos (stupid auto correct

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