I also have Squaretrade. My screen got cracked on the corner, and I they gave me the option to have it repaired locally and they would reimbursement once I sent in the receipt, or I could send it in to them for repair. Luckily I still had my Galaxy S3, so I paid the deductible, sent my phone in on a Friday, and received it back the following Friday.
I must say this though, my black Nexus 5 was repaired and working as it should. However, Squaretrade repaired it with the case that goes with the white Nexus 5. Initially, I was perturbed; I called their customer service; they apologized, and asked me to send it back so they can correct it. After using it over the weeked, I decided to keep it. I think it's kinda cool to have the black version, with the white earpiece grill on the front. Because I must admit, on many many occasions, I would pick up my phone and if the screen wasn't on, I'd have to figure out which end is right side up.
I've attached a picture of how it looks.
![20140215_100227.jpg 20140215_100227.jpg](https://androidcentral-data.community.forum/attachments/60/60497-b42d4aab609344075cae9a419d1d00d0.jpg)