Issues with static, crackles, pops, and squeals during calls

[jjmmhh]

Is everyone here also on the Verizon community board? I started this very same thread over there but only a few folks have chimed in.

Sent from my VS980 4G using Tapatalk

 

[ScottyB#WN]

Just saw this other LG G2 problem with GPS, to add to this call quality issue...I am so hoping to be able to purchase an LG G2 again, but it isn't looking too promising at this point. A bit discouraging!
http://forums.androidcentral.com/lg-g2/323796-lg-g2-gps-issues.html

 

[max042083]

I am on my second LG G2 and this one does that same as the first, crackling sound. Sucks! Also mine restarts on its own. I LOVE this phone. Also my phone randomly restarts. I am going to try a 3rd and see if anything changes.

Posted via Android Central App

 

[chad8737]

This is extremely disappointing. I love everything about this phone, but being in a long distance relationship I rely on a phone that I can actually talk on! I have had the phone for a week now and nothing has changed. It does it both through the earpiece and the speakerphone. My fiancee also said it sounds like I am mumbling all of the time on this phone too, anyone else having that issue? When I went in to buy the phone, the Verizon guy told me he has had 2 phones returned for problems with the speaker.... I decided to go with it anyways and I think my phone has the problem he was mentioning. I'm going to head in to the store today to see what they can do for me... really don't want to have to switch to another phone . I live in Fort Walton Beach, FL.

From reading the thread it seems like a lot of people have gone through a few phones - does getting a new phone actually work?

 

[ShinyTop]

I live just a little west of you. I am on my second phone, first returned for screen issues. No trouble at all with call quality on either phone.
So there is hope.

 

[jjmmhh]

From reading the thread it seems like a lot of people have gone through a few phones - does getting a new phone actually work?

Someone correct me if I'm wrong but I don't think anyone who has experienced this problem has had any luck with a new G2. Moreover, a few people who replaced this phone with a Note 3 are experiencing the same problem...

 

[chad8737]

I live just a little west of you. I am on my second phone, first returned for screen issues. No trouble at all with call quality on either phone.
So there is hope.

Haha, how far west?!?!? I may be willing to drive to the store you got yours... my seconds one is having the same issues!!! The employees at the store told me LG put out a "bad batch" and they dont know how to fix it yet. Also, they told me that the 14 day trial period is from the original purchase date. If I want to keep the G2 then they will switch it out for a new one until the 14 days is up, after that they will replace my defective phone with a factory refurbished one...

I really dislike working with Verizon ... but on a positive note, the price dropped to $149 with a mail in rebate recently - they gave me the price adjustment because I'm still within 14 days.

 

[ShinyTop]

Pensacola. The store I got two from is the one at University and 9 Mile Rd.

 

[bills742]

I don't think it has to do with hardware. Something is wrong with our accounts which is causing the issue. This is the reason why there was at least one person reporting the issue first on a g2 and then subsequently on a note 3. I put my gf's SIM in my g2, and viola, the call quality was perfect. I tried replacing numerous SIM's with no luck. For those who want to try my theory, swap someone else's SIM (who is not on your account) into your phone and see what happens.

Sent from my Nexus 7 using Tapatalk 4

 

[ScottyB#WN]

I don't think it has to do with hardware. Something is wrong with our accounts which is causing the issue. This is the reason why there was at least one person reporting the issue first on a g2 and then subsequently on a note 3. I put my gf's SIM in my g2, and viola, the call quality was perfect. I tried replacing numerous SIM's with no luck. For those who want to try my theory, swap someone else's SIM (who is not on your account) into your phone and see what happens.

Sent from my Nexus 7 using Tapatalk 4

Have you mentioned your findings to Verizon? If so, do they have any suggestions, such as can they delete your account and start over with a fresh one or something like that?

 

[bills742]

Have you mentioned your findings to Verizon? If so, do they have any suggestions, such as can they delete your account and start over with a fresh one or something like that?

I have but customer service (*611) brushes off my theory. I'm going to get more aggressive and go in store today to demonstrate my findings. I'll have them try exactly what you suggested about somehow deleting or resetting my account and I'll post an update.

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[chad8737]

Forgive my phone technology stupidity, but if I used the old SIM card from my old smartphone would that possibly work? Or is that SIM card "deactivated" or too old of technology (I had 4LTE) to work with the new phone?

 

[bills742]

Forgive my phone technology stupidity, but if I used the old SIM card from my old smartphone would that possibly work? Or is that SIM card "deactivated" or too old of technology (I had 4LTE) to work with the new phone?

As long as that SIM card is a 4g SIM and wasn't deactivated, it'll work. So if you're going straight from your old phone to the new one, you're good.

Sent from my VS980 4G using Tapatalk

 

[John Cain]

I too have been experiencing the popping, static and crackles. I'm still within my 14 day return period. A dumb question though for those of you that have returned your phones for replacements. Were you rooted? If so, did the VZW rep check or simply swapped your handset?

Thanks in advance.

 

[chad8737]

I was not rooted... but the rep did not check either (didn't even look at the phone for more than 2 seconds). Didn't ask for a demo to hear the problem.

 

[mdv]

I just started using this phone. I haven't noticed this issue during calls but I do hear occasional crackling and buzzing during music playback with headphones, left channel. Very annoying. Music source is flac files on the phone if that makes any difference.

 

[chad8737]

Well, I finally threw in the towel... ended up returning the lovely G2 because of this calling issue. Went back to my old slow motoRAZR - but I will keep checking this site hoping they find a fix soon. I hope people keep updating the thread! Because I was in the 14 day period I ended up getting all money back except the $35 restocking fee. The rep I spoke with at the store said to call support and explain the issue - he seemed to think because the phone is defective they may even reimburse me for the restocking fee (not holding my breath). Best of luck to you guys!

 

[HD_Renegade]

Sorry to hear all of these issues with the g2's, and I have seen the thread on the Verizon Community forums too. I bought my G2 from Verizon on 9/12 and I have not had any of these issues.

 

[jjmmhh]

Well, I finally threw in the towel... ended up returning the lovely G2 because of this calling issue. Went back to my old slow motoRAZR - but I will keep checking this site hoping they find a fix soon. I hope people keep updating the thread! Because I was in the 14 day period I ended up getting all money back except the $35 restocking fee. The rep I spoke with at the store said to call support and explain the issue - he seemed to think because the phone is defective they may even reimburse me for the restocking fee (not holding my breath). Best of luck to you guys!

I'm still hanging on to my phone... the "smart" part of it is just too nice to give up, not when my fallback is a half-dead Thunderbolt. LOL.

Any luck getting VZW to waive the restocking fee?

 

[ScottyB#WN]

I have but customer service (*611) brushes off my theory. I'm going to get more aggressive and go in store today to demonstrate my findings. I'll have them try exactly what you suggested about somehow deleting or resetting my account and I'll post an update.

Sent from my VS980 4G using Tapatalk

Did you get a chance to go into a store and demonstrate your findings and see if they could delete your account?