"I've ordered my Nexus 5X" (Order & Shipping Discussion)

[tnt118]

I totally agree - The payment process wasn't great for me, either. I paid on 9/29 using Google Payments/Wallet; it wasn't obvious in checkout what card would be charged (I've got a credit and debit in my account). There wasn't a place in the ordering process to specify WHICH card I wanted to use, which is nuts since for a lot of people, the card you use for a $0.99 app might not be the thing you want to use for a $500 purchase (which mine was by the time I added tax+protect to my 32GB 5x). Turns out my debit was charged, and I'd have much rather had my credit since that's a decent chunk of miles. I've been in touch with support; who admitted that the process was confusing, and one guy actually tried to see if he could change payment methods - no dice. It's especially bothersome since Payments still lists the charge as 'pending' and the preauthorization is gone. My options are to keep it on the debit, or cancel and start again (which I didn't want to do since I ordered like half an hour after the end of the keynote on 9/29).

Also, FWIW: The Google Play method says my black 32GB N5x is "leaving house by" Oct 20.

You may be able to talk your CC company into giving you the points. When there was an issue and I couldn't use my Capital One card to purchase a Moto X, they gave me the points despite me having to use a different card. Worth a call.

 

[singelectric]

You may be able to talk your CC company into giving you the points. When there was an issue and I couldn't use my Capital One card to purchase a Moto X, they gave me the points despite me having to use a different card. Worth a call.

That's an interesting idea, but the CC is a different bank than my debit card (and other than this credit card, I don't have any other relationship with the bank). Still, it's a good suggestion and thanks!

 

[SmogHog]

On the US Store an Ice Blue order now states "Leaves warehouse by October 26" for both the 16GB and 32GB

 

[edab]

My credit card pending charge just went to charged......... “As requested, we are notifying you that on*OCT 15, 2015*at GOOGLE *Devices a pending authorization or purchase in the amount of $401.74 was placed or charged*“ …........So I'm hoping it will ship later today or tomorrow......................

 

[stockandroidguy]

Just got charged once again from Google for my phone. Here's hoping for a Shipping notification later today

 

[Zendroid1]

My payment method failed as epected (lost card reported) and I tried to "fix the problem" by clicking a link and inputting a new credit card. I tried two cards and got "unexpected errors" and now my order has been auto cancelled.

Thanks google. I called and was on the phone for an hour and they just said, sorry try re-ordering. thanks

 

[co.ag.2005]

Just got charged once again from Google for my phone. Here's hoping for a Shipping notification later today View attachment 201497

me too! I checked this morning and there was nothing. Now there is a pending charge (once again) for the price of my N5x. Let's beat that 10/20 date, Google!

 

[hwvlover]

Carphone Warehouse here in the UK has just emailed saying "we will be dispatching it from our warehouse very soon" and giving me a tracking code for the parcel!!!

 

[stockandroidguy]

me too! I checked this morning and there was nothing. Now there is a pending charge (once again) for the price of my N5x. Let's beat that 10/20 date, Google!

Wouldn't it be strange to do another pending charge over two weeks after the initial charge? I'm thinking the shipping notification would be later today.

 

[co.ag.2005]

Wouldn't it be strange to do another pending charge over two weeks after the initial charge? I'm thinking the shipping notification would be later today.

that's my thinking. When I ordered the moto X pure edition, the CC charge and shipping were pretty close together (I can't remember how close, though).

 

[Zendroid1]

Google is worthless. They have computer error and they say Re-order. thats all they can do.i am beyond pissed

 

[stockandroidguy]

that's my thinking. When I ordered the moto X pure edition, the CC charge and shipping were pretty close together (I can't remember how close, though).

Just checked my order again and I think it's time.

 

[co.ag.2005]

Just checked my order again and I think it's time.
View attachment 201503

me too. Now I just want that Play Store page to change from 10/20 But, if I get a tracking notification today or tomorrow, I'm not going to worry I assume this will be shipped via FedEx? My Chromecast was. I'll be F5-ing the crap out of FedEx Delivery Manager page

 

[kitenski]

Carphone Warehouse here in the UK has just emailed saying "we will be dispatching it from our warehouse very soon" and giving me a tracking code for the parcel!!!

Nothing from cpw for me in the UK, what colour did you order? Mines a blue 32gb

 

[jackhannaford]

I ordered mine from google and then had to re-order it because they didnt charge the card I wanted them too (not sure if my error or theirs, but I put the right details in as my card wasnt on the account before ordering the N5!)

I re-ordered on 08-Oct-2015 and have still not been charged, still pending. If it comes to the CPW before I get it from google directly im going to go and buy it from them and cancel my google order..

UK - Carbon32gb

 

[hwvlover]

Nothing from cpw for me in the UK, what colour did you order? Mines a blue 32gb

Carbon.16gb

 

[jhasty]

I just got notification that my card was charged for the phone and my status in the google store has changed to "processing". Could it really be happening?

 

[Ara Sivaneswaran]

Mine still pending Man hoping it will chance soon. Any Canadians have processing?

Mine was expected to be shipped by Oct.20. Still hoping mine goes for processing today. Fingers crossed.

 

[hwvlover]

Just had a text....mine will be delivered TOMORROW

 

[coverco]

I have just had an email and text saying my 5x is being delivered tomorrow