Just purchased an old asus tablet that can't find any updates

[Android Central Question]

I just purchased an asus zenpad 3s 10 (Z500M), it's an old tablet from 2016 running android 6.0. Last year it got an update for android 7.0 but when I go to the settings to update the tablet it can't find it. The most recent security update is from December 1, 2016 which is definitely not the most recent one.

Any ideas?

 

[B. Diddy]

Welcome to Android Central! Was this tablet originally from a wireless carrier (i.e., does it have a SIM card slot)? If so, carrier-branded devices usually have to be on that carrier's network in order to get the official system update.

 

[Idknuttin]

Welcome to Android Central! Was this tablet originally from a wireless carrier (i.e., does it have a SIM card slot)? If so, carrier-branded devices usually have to be on that carrier's network in order to get the official system update.

The tablet is the wifi only version, it is not a carrier branded device.

 

[Rukbat]

Android 7.0 is the last update for that device. (Itr's not like iPhones, where almost any old phone keeps getting updates - most Android phones get only 1 or 2 version updates. When the version updates stop, so do the security updates.

 

[Idknuttin]

Android 7.0 is the last update for that device. (Itr's not like iPhones, where almost any old phone keeps getting updates - most Android phones get only 1 or 2 version updates. When the version updates stop, so do the security updates.

Did you read my question? The tablet is still on Android 6.0, it isn't finding the update for Android 7.0 when I go to the settings and search for an update

 

[chanchan05]

Did you read my question? The tablet is still on Android 6.0, it isn't finding the update for Android 7.0 when I go to the settings and search for an update

Don't you need this first for that?
https://www.asus.com/us/Tablets/ASUS-ZenPad-3S-10-Z500M/HelpDesk_BIOS/

 

[Idknuttin]

Don't you need this first for that?
https://www.asus.com/us/Tablets/ASUS-ZenPad-3S-10-Z500M/HelpDesk_BIOS/

I don't know that's why I'm asking

 

[Rukbat]

Did you read my question? The tablet is still on Android 6.0, it isn't finding the update for Android 7.0 when I go to the settings and search for an update

I read "Last year it got an update for android 7.0" as "the tablet is now running 7.0.

Have you looked at About Device to make sure "getting" the updater didn't update it? You won't see any update file - that deletes itself, all you'll see is the version in about Device. If you're on 6 and go to the update section, it should see the update, download it and update it.

You can try this page to get and install the update, or you can go to the link that chanchan gave you and hit the "chat" link on the left side and ask ASUS.

 

[Idknuttin]

I read "Last year it got an update for android 7.0" as "the tablet is now running 7.0.

Have you looked at About Device to make sure "getting" the updater didn't update it? You won't see any update file - that deletes itself, all you'll see is the version in about Device. If you're on 6 and go to the update section, it should see the update, download it and update it.

You can try this page to get and install the update, or you can go to the link that chanchan gave you and hit the "chat" link on the left side and ask ASUS.

thanks, that did it

 

[chanchan05]

I don't know that's why I'm asking

Based on that page, from what I understand you have to download that and install that manually.