Lack of reporting on Cracked screen from AC

[master500]

I just don't believe the glass cracking stories. On YouTube, I watched nexus 6p drop test videos and the phone holds up well. Something is up.

Posted via the Android Central App

 

[anon(847090)]

dont forget the number of people who troll about the phone being cracked. its reddit

 

[ezvv]

Those nibs weren't to prevent the issue you mentioned. They were added to make it easier to lift the phone off of a completely flat surface.

Gorilla Glass is an aluminosilicate glass. It has a very high resistance to thermal shock. So it's not going to crack or shatter just by setting it on a cold counter top.

Even if was just plain old soda-lime glass, the temperature difference would most likely not fall in the range of failure of thermal shock. Skin temp of most phones and tablets maxes at around 113F, and a rapid change in temp of about 99F is where failure would be, so unless your counter top is literally freezing even that wouldn't happen. If we get a bit more realistic and assume that a counter top isn't going to get that cold, and say, it's around 50-60 degrees than the temp the phone would have to reach to make up the difference is beyond the realm of possibility.

Odds are those people damaged the phone and may not have realized that they did. Then when they noticed it they went "wait, I didn't drop this or anything like that" when in fact it might have happened at an earlier point in time.

Crap. That was one of my only reasons to not ditch the mxpe for this phone and you just ruined it for me haha

Posted via the Android Central App

 

[pr627]

this here shows that the rear camera is covered by Corning® Gorilla® Glass 4 coverglass
https://support.google.com/nexus/answer/6102470

 

[sangs]

I'm really glad I never visit reddit. From the way people describe it, it's majority population consists of Chicken Littles.

 

[vtpmt81]

I just don't believe the glass cracking stories. On YouTube, I watched nexus 6p drop test videos and the phone holds up well. Something is up.

Posted via the Android Central App

It is possible. I can definitely see a few phones that have a very small flaw in the glass that just isn't noticed. Almost every phone that is released has a few people that come out and say that their screens cracked without dropping the phone (the Nexus 4, Xperia Z3 Compact, iPhone 5 and 6, etc. are some of the main culprits) and some get a replacement due to a hardware flaw.

That being said - any issue should be brought to people's attention like the yellow or pink screens (notorious AMOLED screen issue) and the possible design flaw at the power/volume button. However, people need to realize that all phones have problems and these issues that are being reported shouldn't be a reason to not buy the phone. It seems like most of these problems can be solved with a clear plastic TPU case or by purchasing Nexus Protect. RMA your device if the screen is screwy.

I have a Nexus 6p and I think the phone is amazing.

 

[jtcannonball]

According to all of this anecdotal evidence all of our 6p's should be a pile of rubbish by the time the always careful and thoughtful delivery drivers drop our phones off at our door.

Posted via the Android Central App

 

[devoncatt]

Cracked glass on 6P: The question is how many Nexus 6P have been produced and shipped and how many have this problem? 4 out of 600 might be significant 4 our of 60,000 less so. No one knows if this was a bad batch or a trainees mistake, but not caught by quality control or just not reported because victims are still arguing with their carrier, Google or their insurance compnay?

 

[Aquila]

More to the point, has it "spontaneously" happened on ANY devices? Before sprinting for the presses, it might be a good idea to verify the facts rather than just regurgitating what some random person says happened. We can observe that the scenario describe defies basic logic and basic physics, so the burden of proof would generally fall upon the person wanting a replacement or other claim against the product.

 

[ryleyinstl]

^^Exactly.

 

[Nreeldeep]

Those nibs weren't to prevent the issue you mentioned. They were added to make it easier to lift the phone off of a completely flat surface.

Gorilla Glass is an aluminosilicate glass. It has a very high resistance to thermal shock. So it's not going to crack or shatter just by setting it on a cold counter top.

Even if was just plain old soda-lime glass, the temperature difference would most likely not fall in the range of failure of thermal shock. Skin temp of most phones and tablets maxes at around 113F, and a rapid change in temp of about 99F is where failure would be, so unless your counter top is literally freezing even that wouldn't happen. If we get a bit more realistic and assume that a counter top isn't going to get that cold, and say, it's around 50-60 degrees than the temp the phone would have to reach to make up the difference is beyond the realm of possibility.

Odds are those people damaged the phone and may not have realized that they did. Then when they noticed it they went "wait, I didn't drop this or anything like that" when in fact it might have happened at an earlier point in time.

Odds are those people didn't damage their phones. Perhaps we should learn to err on the side of giving people the benefit of the doubt until we know differently.
If this were to happen to you, wouldn't you want people to take you seriously? Exactly. So why is it so difficult to apply that same standard to everyone else?

 

[AustinIllini]

This really isn't a story unless Google says "We're not replacing this" when people report this to them.

 

[Kevin OQuinn]

Odds are those people didn't damage their phones. Perhaps we should learn to err on the side of giving people the benefit of the doubt until we know differently.
If this were to happen to you, wouldn't you want people to take you seriously? Exactly. So why is it so difficult to apply that same standard to everyone else?

Well. Odds are they actually did damage their phones since scientifically it happening "spontaneously" is pretty much impossible.

It appears that Google is being nice and taking care of some of these people that had this happen to them. So yeah, they're being given the benefit of the doubt (really, they're most likely being given a free one time pass on accidental damage).

Google is not dumb. It's bad PR to not take care of the few claims coming through claiming "spontaneous glass breakage".

 

[Kevin OQuinn]

This really isn't a story unless Google says "We're not replacing this" when people report this to them.

Even then it's not a story. Physical damage is not covered under standard warranties.

Google covering this at all is a good will gesture.

 

[jtcannonball]

Mine came with no cracked glass, bends, bulges, finish coming off or screen issues with color. But my anodizing has shown wear marks already after less than 6 hours of use. Still not worried since the case will cover it and my iPhone's always showed wear on the back including my 6s Plus. Part of life.

Posted via the Android Central App

 

[AustinIllini]

Well. Odds are they actually did damage their phones since scientifically it happening "spontaneously" is pretty much impossible.

That's actually not true. Temperature changes cause glass to expand and contract. The glass could shatter as a result of fast expansion or contraction (ie putting the phone on a cold table in a warm room).

Even then it's not a story. Physical damage is not covered under standard warranties.

Google covering this at all is a good will gesture.

While the bold is true, Google is held to the same standard as Apple, where devices that were bought within the month are simply replaced as an act of good faith.

 

[Shepx13]

Odds are those people didn't damage their phones. Perhaps we should learn to err on the side of giving people the benefit of the doubt until we know differently.
If this were to happen to you, wouldn't you want people to take you seriously? Exactly. So why is it so difficult to apply that same standard to everyone else?

I have no problem taking people seriously. But I also don't think we should be reporting this all over the Android blogosphere as being a widespread issue yet, or whining about AC not doing a story on it.

 

[Aquila]

Odds are those people didn't damage their phones. Perhaps we should learn to err on the side of giving people the benefit of the doubt until we know differently.
If this were to happen to you, wouldn't you want people to take you seriously? Exactly. So why is it so difficult to apply that same standard to everyone else?

Giving an individual the benefit of the doubt - person to person is one thing. In journalism, it's treachery.

 

[dyastrab]

If you read most of the websites posting the issues (from Phandroid, Droid Central, Forbes - to the the most obscure tech websites), everyone seems to simply be quoting the same reddit over and over again. Commentors are not posting that the same thing happened to them. The fact that no one had even started a thread in AC showing their own phones with cracked glass seems to imply that these were isolated incidents.

 

[Kevin OQuinn]

That's actually not true. Temperature changes cause glass to expand and contract. The glass could shatter as a result of fast expansion or contraction (ie putting the phone on a cold table in a warm room).



While the bold is true, Google is held to the same standard as Apple, where devices that were bought within the month are simply replaced as an act of good faith.

Read my post HERE.

I'm glad you agreed with me on the warranty coverage.