Lack of reporting on Cracked screen from AC

[dyastrab]

The only thing I have a problem with is people saying that it is widespread when it isn't. I would also say that with the internet being what it is, you can't just take people at their word either. If it is truly an issue for you, I think you should definitely hold the company accountable to fix it. But at the same time, who's to say that some people didn't also crack it themselves either by accident or even on purpose and don't want to pony up the money to repair it? Anymore, you really can't take anyone at their word because it seems more and more people have no problem lying to get what they want, which is cold comfort when you actually have a problem but people are reluctant to believe you. But it's the world we live in.

I decided not to buy 6P when this "story" broke because I google searched it and many many sites reported that the backs of the 6P were cracking. However, once I started reading the actual articles, it quickly became clear that everyone was just rehashing the same reddit over and over again. That's what's frustrating. The people who experienced this issue should be able to get a new phone. But it's not right that the extent of the cracking was grossly exaggerated to the point that Google/Huwaei may lose sales for an issue that is not nearly as widespread as implied.

 

[vtpmt81]

I decided not to buy 6P when this "story" broke because I google searched it and many many sites reported that the backs of the 6P were cracking. However, once I started reading the actual articles, it quickly became clear that everyone was just rehashing the same reddit over and over again. That's what's frustrating. The people who experienced this issue should be able to get a new phone. But it's not right that the extent of the cracking was grossly exaggerated to the point that Google/Huwaei may lose sales for an issue that is not nearly as widespread as implied.

No different than iPhone 'bendgate'. Like 30 users had issues with bending (out of millions of phones) and it became an issue. Several sites reported that the iPhone 6+ would bend. As long as you don't have a defective phone - it won't bend and that includes the iPhone 6 and Nexus 6p. If you are worried - put a case on your phone or buy Nexus protect/purchase insurance.

 

[dmcman73]

So far, all of the pics I have seen with a cracked visor show a "originating point" on them. When glass fractures there is ALWAYS a point where it has originated from, tell tale signs are usually missing pieces or a large gouge.

Now, I am not saying that the users who have cracked visors somehow chipped the glass by dropping it or setting it down to hard. The point of origin could have resulted in a manufacture defect in the glass, this is NOT uncommon for glass, especially curved glass. It could be from some type of impurity in the glass, an air pocket, etc. For instance, look at this tempered glass pot lid that spontaneously cracked. After they found what they believed was the originating area, they placed it under a micron microscope and discovered a manufacture defect not visible to the naked eye. Materials Evaluation and Engineering, Inc. :: Fractured Glass Cooking Pot Lid

 

[syspry]

So far, all of the pics I have seen with a cracked visor show a "originating point" on them. When glass fractures there is ALWAYS a point where it has originated from, tell tale signs are usually missing pieces or a large gouge.

Now, I am not saying that the users who have cracked visors somehow chipped the glass by dropping it or setting it down to hard. The point of origin could have resulted in a manufacture defect in the glass, this is NOT uncommon for glass, especially curved glass. It could be from some type of impurity in the glass, an air pocket, etc. For instance, look at this tempered glass pot lid that spontaneously cracked. After they found what they believed was the originating area, they placed it under a micron microscope and discovered a manufacture defect not visible to the naked eye. Materials Evaluation and Engineering, Inc. :: Fractured Glass Cooking Pot Lid

Actually none of the reddit pics showed an originating point, just general fracturing all over it. But interestingly, vzwuser76's photo shows an originating point directly where the antenna line (or whatever that is) meets the glass if you zoom in on his image. I took the time to look closer at my own phone and some other images and noticed there is a slight bit of gap that would allow for expansion where that junction meets but it's possible that a rare few units off the line just happened to not have that allowance and would cause expansion issues. It's like when a noob lays down floating flooring without using spacers against the wall to allow for expansion and ends up with buckling. Even so, I still believe this is nothing to panic about for potential buyers, as it meets the usual norm of any phone that gets mass produced having a few units off the line that need to be RMA

 

[mookiekillsit]

This thread is real life?

LOL

> Ten people on Reddit
> Everyone

 

[thigatl]

I am one of the four people that have experienced the rear glass crack. This happened at some point during the the first two days of use. I don't believe this happened spontaneously... I did not use a case (but was planning to...) and set the phone down many times during the two day period. I never dropped it and it was never out of my possession. I called Google who eventually passed me on to Huawei who suggested that I would likely get a new phone and needed to send an email with pictures to show the damage. I did this five days ago and no response. I sent another email this morning asking for follow up - no response. I am pretty confident that I will be SOL and have come to terms with it. I just feel I should share my story so others are aware of this very frustrating experience. I guess I just got a bad phone or honestly put it down too hard without knowing it. I really love this phone and will seriously consider getting a new one even if I get nothing from Google / Huawei but I will definitely get the Nexus Protect program and a case. I just wish Huawei would at least respond to my ticket...

Good news for me... Huawei asked me to send them my phone and they promised to either repair or replace it free of charge including shipping. They took a week to get to this decision, but I am happy with the results. They were extremely friendly and apologetic about taking so long and mentioned that this is not a common issue.

 

[cpowerca]

I decided not to buy 6P when this "story" broke because I google searched it and many many sites reported that the backs of the 6P were cracking. However, once I started reading the actual articles, it quickly became clear that everyone was just rehashing the same reddit over and over again. That's what's frustrating. The people who experienced this issue should be able to get a new phone. But it's not right that the extent of the cracking was grossly exaggerated to the point that Google/Huwaei may lose sales for an issue that is not nearly as widespread as implied.

yeah i was thinking about cancelling my order but it has been shipped so i wanna give it a try. I am so glad I did because the phone was amazing, does everything I 've ever imagined and only better. I think there were less than 10 incidents out of half a million sales. So people should not overreact to that.

 

[Aquila]

Thread closed. It turned out that the OP is trolling & looking for a reaction and there are already multiple threads covering the spontaneous fracture and bending issues.