Maximize your Samsung Promos

[trucksmoveamerica#AC]

Re: promotion IMEI issues...

Just entered my N7 info online on the promo site and it went perfect. Now I clicked on add another and started adding my fiance S7 and it is telling me the IMEI number is wrong? She has the phone so I took the IMEI number off the box and called her for the IMEI mac number.

Any ideas? Thank you

Copy and paste does not work if you do it on your phone. You have to manually enter the numbers.

 

[jamesrick80]

So I got the tracking number for my Gear VR but even though it's supposed to get here tomorrow it hasn't even shipped yet. Anyone else encountering this?

View attachment 241301

It usually doesn't come until 3 to 5 days past what that shipping date states from my own experience......

 

[Joeykool]

Take the IMEI number from the phone. Believe it or not, the IMEI can differ in the last one or two digits between the box, the reciept and the phone itself, because of how/when they are generated/recorded. But the phone is the most accurate.

I just checked... the numbers on the phones setting are correct and it said on the site it's not valid....what the heck?

I entered the codes manually and still no deal.

 

[pduffer]

Be sure not to include spaces when entering the IMEI

 

[jayp1306]

As far as movement, with my 256 card it showed shipped but no movement. The day it was scheduled for delivery it updated after I had the card in my phone and showed movement and then delivery

 

[Loren Terveen]

Where is the "promo site"? When I go to https://promos.samsungpromotions.com/galaxyoffer/, I see that the Samsung Galaxy Offer ended 9/21 (and I got my replacement Note 7 on 9/24).

It also says there "If you have just received your new phone as part of the Samsung Galaxy Note7 Battery Safety Recall and Exchange Program, please contact us at 1-800-SAMSUNG for assistance with your claim submission."

I tried calling, and got one person who said there is no promotion. I tried back, but got a warning message about excessive wait times...

 

[jayp1306]

https://promos.samsungpromotions.com/TryOnTheFuture/Mobile
That's the link. When it asks select device, enter other. The rest is pretty straight forward

 

[Joeykool]

Be sure not to include spaces when entering the IMEI

I just tried it again and same thing. You can force it through and they will review it and it just turned into more of a mess. I'm going to have to call them tomorrow...ugh.

 

[Loren Terveen]

Thanks, that worked!

 

[lanenubia]

Thanks, that worked!

Glad you got it solved. There are some really knowledgeable people on this forum. And everyone is so helpful. It's a pleasure to see everyone lean in.

 

[credo]

Yesterday, I requested the Gear VR on S7 promotional page and was approved today. I received the SD card for the original Note7. For the Gear VR, I uploaded the Verizon receipt for the replacement Note7 with no issues. The recall was worth the hassle (especially since I shattered the glass on the original).

 

[Nabiscuit]

For those of y'all that chose the Gear VR on your temp phone - has anyone called Samsung and gotten the Content Bonus transfered over to your new Note 7's IMEI?

I got three 256 GB Cards (my very first Note7 came with a bad front-facing camera) and the Gear VR.

 

[lizardchest]

has anyone called Samsung and gotten the Content Bonus transfered over to your new Note 7's IMEI?

I just called last night and told the rep I wanted to change my IMEI. He responded with a curt (almost rude) "Why?". I explained how I got an email from Samsung instructing me to do it, then I had to walk him through my purchase history ((N7, S7E, N7) and he put me on hold for 5 or so. He came back and said they would be sending me an email within 48 hours with instructions to change it, but I'm hesitant to believe him about needing to do it over email. I'm going to call again today.

 

[Nabiscuit]

I just called last night and told the rep I wanted to change my IMEI. He responded with a curt (almost rude) "Why?". I explained how I got an email from Samsung instructing me to do it, then I had to walk him through my purchase history ((N7, S7E, N7) and he put me on hold for 5 or so. He came back and said they would be sending me an email within 48 hours with instructions to change it, but I'm hesitant to believe him about needing to do it over email. I'm going to call again today.

Thanks for the reply. Yeah... I knew it was going to be a long shot - but hoping it's still possible. I'll call too and report back. Mine just came in.

 

[whaddupdoe]

I just called last night and told the rep I wanted to change my IMEI. He responded with a curt (almost rude) "Why?". I explained how I got an email from Samsung instructing me to do it, then I had to walk him through my purchase history ((N7, S7E, N7) and he put me on hold for 5 or so. He came back and said they would be sending me an email within 48 hours with instructions to change it, but I'm hesitant to believe him about needing to do it over email. I'm going to call again today.

I got the same reply. The rep was clueless to as what I was talking about, made what should have been a 5 min call a 25 min call. Was told I would receive an email within 48 hours (called on Saturday) still nothing yet.

 

[lanenubia]

My first Gear VR just arrived today. Now to figure out how to get the bonus content moved to my Note 7g.

 

[Zaku77]

None of these are still going on, right? It took me ages to get my replacement, so I think I missed out on double dipping.

 

[whaddupdoe]

None of these are still going on, right? It took me ages to get my replacement, so I think I missed out on double dipping.

The dates for the Gear Vr and 256 GB microSd card are for:
Valid Purchase Dates: 9/8/16-10/9/16
Still some time left

 

[Zaku77]

The dates for the Gear Vr and 256 GB microSd card are for:
Valid Purchase Dates: 9/8/16-10/9/16
Still some time left

Interesting. I didn't see that on their website. Can you link?

 

[whaddupdoe]

Interesting. I didn't see that on their website. Can you link?

https://samsungpromotions.com/