My Pixel 2 XL turns off when I plug in a charging cable.

[Android Central Question]

When I plug the USB-C cable into my phone, it turns off immediately if the charger is plugged into the wall or car outlet. If the charger is off, the phone behaves normally until I plug the charger into the car/wall, then the phone shuts off. It goes to a black screen and then the large charging battery icon appears. I have tried a couple of different cables and chargers and they all do the same thing. Once the cable is plugged in and the phone is charging, I can turn the phone back on and it continues to charge. I wiggled the plug in the phone and it continues to charge. Android is up to date. This just started 2 days ago. Battery saver has not been turned on since I have had the phone. I just cleaned the USB port with electrical contact cleaner, but no improvement. Any suggestions??? Thank you.

 

[Morty2264]

Welcome to Android Central! Hmm. That is a peculiar issue. Have you tried booting the phone into Safe Mode?

Also, do you have any kind of warranty or insurance on your 2 XL?

 

[Mowsefan]

I will have to search to see how to boot in safe mode and try that. It's so old, probably no warranty or insurance, but I will check that out too. Thanks.
Mowsefan.

 

[B. Diddy]

Welcome to Android Central! Does it actually power off completely, or is this just like a screensaver that appears? When you say you can turn the phone back on, does it go through the whole boot process, or does the screen just wake up?

Here's how to boot into Safe Mode: https://support.google.com/pixelphone/answer/2852139?hl=en

 

[Morty2264]

I will have to search to see how to boot in safe mode and try that. It's so old, probably no warranty or insurance, but I will check that out too. Thanks.
Mowsefan.

Google Care is pretty good - check, just in case! You never know! Please keep us posted!

 

[davidnc]

I will have to search to see how to boot in safe mode and try that. It's so old, probably no warranty or insurance, but I will check that out too. Thanks.
Mowsefan.

If you had extended warranty (Preferred Care) I'm pretty sure its still covered . It was extended from the normal period they usually give

 

[Mowsefan]

Thanks for the link. The screen goes dark, then a few seconds later the charging battery icon appears. I have to push the power button and it goes through the normal start up routine.

 

[B. Diddy]

Ok, that definitely shouldn't happen. Did you try Safe Mode yet?